A little over a year ago my now fiancé brought me here so we could pick out our rings. Farrah is the one who helped us figure our exactly what we were wanting. She was very friendly and was very knowledgeable and was able to explain everything so we were able to make a decision. I can say that I am very happy with my ring and will be going back for all my diamond needs. read more

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Promises made, promises not kept. Say-anything-to-get-you-to-buy and then go back on everything they say. Don't buy from Roderick. Feel free to reach out to me directly to get the details about my experience. read more

Roderick really knows his diamonds! He has an eye for detail and will find you a great piece within your budget. I really love oval diamonds and I've gone to other shops but they had very limited supply of on hand diamonds. With Diamond exchange Dallas I was able to see my diamond in person before it was on my ring. I didn't like my first engagement ring setting and he changed it out for free. I really love the wedding bands too! Roderick gave us a very fair price for the bands + engagement ring! read more

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Highly recommended! We bought our wedding bands here after bouncing around the big chain jewelry stores. We are so happy we found Dallas Exchange Diamond. No sales guys to deal with, only a one-on-one with the owner Roderick who will make sure you're happy with everything. Because of the big chain store's huge overhead, they can't even come close to Dallas Diamond Exchange's quality and price. And you get the amazing customer service of a small business. Please excuse the pun but this place is a gem read more

Diamond Exchange Dallas - Jewelry Near Me - Dallas, Texas

Roderick is THE MAN! We booked an appointment for a custom stackable ring set. I showed him exactly what I wanted and told him what we were willing to pay and he made it happen! My husband upgraded my wedding ring(s) before our 2 year anniversary and I couldn't be happier! I'm OBSESSED with my rings! Before we picked the rings up he had someone come in to appraise the rings and it came with a full, detailed report. I'd recommend this place to anyone looking for something custom. read more

Diamond Exchange Dallas - Jewelry Near Me - Dallas, Texas

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6 years ago my wife had to sell her engagement ring and wedding band for us to be able to to pay our rent and utilities that we had fallen behind on. She has gone since then wearing my grandmothers band. I knew she always wanted her own ring again so now that we are in a better financial position I bought her a surprise for Mother's Day. It is spectacular and got a great price She LOVES it! Thank you all read more

Diamond Exchange Dallas - Jewelry Near Me - Dallas, Texas

My husband found Rodericks info 6 years ago! He was looking for the perfect person to help us design my dream rings! Roderick drew and then produced a CAD of exactly my vision. I wanted something a bit different with multiple diamond sizes, platinum and rose gold. He worked with me showing his some past custom pieces he has done and gave me some ideas on how to execute my style. When we weren't able to find the size of pear shape diamond I wanted, he brought some in my NY! From start to finish the whole process only took 4 weeks and was stress free! It was so fun watching all of my ideas and visions come together to such an amazing, sparkling creation! Seriously, jewelry design is art and Roderick is fantastic! Today my ring still looks flawless! I take it in a few times a year and they clean it while I wait. I haven't had a lose diamond or any issues! My husband was also able to order a matching wedding ring from Roderick as well. Our experience couldn't have been better-- read more

Diamond Exchange Dallas - I have gotten hundreds of compliments of how beautiful and unique my ring is! - Jewelry Near Me - Dallas, Texas

Easy to work with, great pricing and value. Different business model than your average jewelry store so do your research prior to starting business with them. read more

I would never trust Diamond Exchange Dallas and owner Roderick Watterson , he is out for himself. My experience when I first met him was pushy, arrogant and a dishonest. We only went with him because of pricing, we should've shopped around more! We already had a ring picked out in a Tacori setting with a halo and a 3 ct center. The ring came out good, but unfortunately was not exactly what I asked for. I wanted the setting to have 1 caret in the band and it didn't so all you saw was the ring not the diamonds, very disappointing. Fast forward my fiancée proposed to me it was a beautiful day. Then he got cold feet, split left and took my ring. We live in TX and TX state law which Roderick should know being a wedding engagement jeweler that my ring was a gift and is my property (241 S.W.3d910,912). Fate would happen and my Ex sent the ring to Diamond Exchange to have Roderick sell it for him. He couldn't so he was going to ship it back to him. I was main contact on file and Roderick reached out to me on Fri. 11/18/22 and said when would you like to pick up you ring? I was taken back but said on Mon. 11/22/22. I showed up I got my ring from asst. then Roderick came in and made me take off the ring. I asked what is going on he said I got a text from your EX not to give the ring to anyone but him. I explained to Roderick that he stole the ring from me and my lawyer and I were already in the process of suing him for it. This ring was a gift and it is my property. I asked if he would hold it and I will have my lawyer contact him stating it is mine. He said if that is true I will give you the ring back. My lawyer emailed and sent a hard copy of my demand letter the next morning stating the ring was mine a value of $17,250. I went there the next day to pick up my ring called when I was outside and Roderick stated he mailed ring back on Mon. which was false it was after 5 when I had left. He refused to give me my ring back knowing it was mine. This is one of your most important days in your life, picking out your engagement rings. I would never do business with a crooked owner like Roderick and Diamond Exchange Dallas. They are not even accredited with BBB! read more

Diamond Exchange Dallas - Jewelry Near Me - Dallas, Texas

Diamond Exchange Dallas is truly one of a kind! The entire staff was incredibly professional and knowledgeable. My husband and I had shopped around the DFW area visiting numerous retail and wholesale jewelers and Diamond Exchange Dallas was the perfect fit! Not only were their prices unbeatable but they designed a customer ring incorporating every detail we had been looking for but had not found at other jewelers. During the entire process Roderick sent numerous CAD drawings to ensure the ring was perfect...they nailed it and we couldn't be any happier!! I would absolutely recommend Diamond Exchange Dallas to anyone and we will absolutely be back for more stunning custom pieces! Thank you again for such a seamless process! read more

I have nothing to say but great things about Diamond Exchange Dallas. I read all the reviews on Yelp and was aware that they are located in a business high rise with NO storefront. I took the elevator up and was immediately welcomed to their 'doctors office' type setting with a waiting room. The gentlemen inside came to greet me and were extremely knowledgeable, helpful and were able to show me literally hundreds of diamonds, settings and bands to choose from. From there I designed my own beautiful engagement ring and in a turnaround time of only 4 days, appraised and certified! Give this business your business. You won't be disappointed! Thank you DED! read more

4 years ago, my fiancé and I purchased our custom made rings from Roderick. He was so great to work with, professional and prices were very affordable for the quality jewelry we got. He not only resized my ring, but he also added a gold overlay a year later so it could match my husband's ring. Unfortunately, my marriage didn't last long. I spent the last year rebuilding my life, and decided I would purchase another home for me and my toddler. I went back to Roderick to sell him the ring he once sold my ex husband 4 years ago. Roderick gave me the best price for the ring because he knew I was going to buy a home that very day! Roderick is not only a great jeweler, he is a very kind man and his word is his bond. You're going to get a beautiful ring, and if just needing to sell, he will give you a great rate! read more

Roderick took care of us and my fiancé couldn't have found anyone better! He even shipped in my stone from Florida. We just picked out my wedding band and his wedding ring today and couldn't be happier. Thank you Roderick for making our engagement so special!!! read more

Diamond Exchange Dallas - My engagement ring - Jewelry Near Me - Dallas, Texas

I used Diamond Exchange Dallas to sell some jewelry on consignment. I was impressed with how transparent they were about their practices and how educational they were about buying and selling fine jewelry. On top of this, absolutely no pressure, in fact, they encouraged me to shop around for other consignment services. They gave me a very reasonable timeframe and price, and they charged a very reasonable consignment fee. I would absolutely sell through them again. Furthermore, I would absolutely recommend buying jewelry here too. I did a little browsing and I talked about watches and jewelry with Rodrick, and they know their stuff. This isn't a typical jewelry store setting, and that may intimidate the average jewelry buyer, but I absolutely believe that their prices are extremely competitive and their service is unparalleled. Thanks guys! read more

I don't normally post reviews, especially negative ones but this was such a big decision and high-end purchase I felt like my experience was worth sharing. After calling multiple times over a few days and no one answering, my fiancé and I showed up at The diamond exchange to find that it is not an actual jewelry store but just a few people in small, stuffy office space in an office building. I met Farrah who brought me into an office and sat me down in front of a desk. There where no display cases or inventory books for us to look at so after a short conversation of what we were looking for, Farrah opened the safe and pulled out one setting and one diamond that was close to the specifications I was looking for. I did thorough research online so immediately realized the diamond was over priced. My fiancé liked the setting so I asked about other options for the diamond. Farrah went back to safe and grabbed a much smaller but still overpriced diamond for us to look at. I asked if there were other options and she said no. We agreed that I would text some links to similar diamonds I found online and she would see what they had. After looking online for a week or so, I forwarded Farrah one of the more reasonable priced diamonds I found and she told me to go ahead and purchase the diamond online and that she would mount it in the setting we had picked out if we purchased it. So that's what we did. We agreed on a price(via text) and I brought the diamond in to have it mounted in the setting. (I'm including our text messages for you to see.) When I returned the following week to pick up and pay for the ring, that's when Farrah told me there was an $80 charge for setting the stone. When I protested and told her that she should've told me about that fee before I agreed on a price or ANYTIME during our conversations before she set my diamond in the setting, she looked at unapologetically and said, "Well that's how much my jeweler changes and I am certainly not going to pay for it." The whole experience felt shady and unprofessional to me. There was no paperwork or specification paper on the ring i purchased and no warranty card or anything. Just the verbal reassurance that if anything happens to the ring, they would take care of it. I know $80 isn't much compared to a $6,000 diamond engagement ring but it still isn't the way to do business. My advice is to do your research and purchase online. (Here is how to buy the biggest and best diamond for the money. Color: G color is lowest you should go on the scale. It still appears colorless to the naked eye but you don't pay the premium. Clarity: SI2 or SI1 is the lowest you should go. Most SI inclusions can't be seen with the naked eye so you can get a bigger diamond for the price. Shape: keep in mind round cut diamonds are usually slight more expensive due to the fact they are the most popular shape. If you get a different shape, you could probably get a better deal) I purchased a beautiful G/VS1 1.12 princess cut diamond from James Allen online that was 10% bigger and about 1k cheaper than anywhere else I found. read more

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Roderick and Nick are absolute pros and provide fantastic service. I was recently shopping for an engagement ring, and was working with a bit of a tight timeline and an even tighter budget, and Roderick was able to get me the most bang for my buck AND was able to get me the ring well before my big reveal. HIGHLY RECCOMEND! read more

Roderick is the man. He was very experienced and helped me feel confident throughout the entire process. Highly recommended!! read more

This isn't your average jewelry store. This is not your typical retail store. Atmosphere is totally different and that's why you're saving money on great quality jewelry. I highly recommend this place to anyone who is looking for an engagement ring anyone who is looking for good quality jewelry in general. read more

Amazing service and honestly, unbeatable prices. They really took the time to teach me about diamonds and show me the different options in my budget. I also compared their prices to other locations and they really do offer a great quality for the best value. read more

I scheduled a time to come in. I had to call and reschedule and was told they would call me back. I never heard back. You be the judge on if that deserves a good rating or not, I got nothing. read more

Roderick went above and beyond to get exactly what I was searching for! He is highly professional and a pleasure to work with.

I was shopping for a 20 year replacement ring for my wife when I stumbled across Rodrick at Dallas Exchange on yelp. I called them and was told I needed to make an appointment which was confusing to me.. I need an appointment ?? I was reluctant at first to go because it's not the typical process. Gotta say it's the best decision I could have made ! The ring I got is better quality and was thousands cheaper than your big box jewelry stores. Wife was blown away by the ring ! Shop and compare and then go see Rodrick. I also referred my soon to be brother-in-law and he couldn't believe the deal he got on an engagement ring. Just go there!! - Daryl read more

I was looking for a unique design for an engagement ring based on some ideas my fiancée had been posting on Pinterest. I went to a few chain stores and got the high pressure sales pitch to get her one of the designs they had in store and that the center stone HAD to be a diamond (she later confirmed this is not what she wanted.) I actually met with Roderick on a walk-in without making an appointment. After discussing what I was looking for, he offered to make a custom ring for us. He planned out how the ring would look for his designer and worked with me to make sure it was exactly what we wanted. Roderick is very knowledgeable of his craft and takes care of his clients. We contacted him after a year to take care of wedding bands and he even greeted me by name when he picked up the phone! I can't recommend Diamond Exhange Dallas enough. Thank you! read more

Diamond Exchange Dallas - Jewelry Near Me - Dallas, Texas

We had originally wanted a bridal set from Zales (approximately $6,000 with engament ring and band, 3 carats total) and showed Roderick from the Diamond Exchange a picture of the set from Zales. He said he could get the engagement ring made just like it with better diamonds. Well they produced pretty much the same engagement ring with better diamonds. I would recommend them over the big box stores because they carry better quality diamonds for a decent price. read more

Diamond Exchange Dallas - Engagement Ring they made for us - Jewelry Near Me - Dallas, Texas

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Rodrick and Farah were just fabulous!! Lost a smaller stone from my wife's ring and they replaced it with a nicer stone for half the price of where I bought the ring (Helzbergs at the Town East Mall in Mesquite), gave superior service and had it back to us in two days. Forget the Helzbergs, Zales, Kay's and Jarrods of the world. Go and see Farah and Rodrick if you'd like an incredible stone at a great price and the best customer service EVER! Thanks to the two of you. We are forever customers!! read more

Diamond Exchange Dallas - Jewelry Near Me - Dallas, Texas

Roderick and team are exceptional to work with and provide the best experience. My wedding rings are gorgeous and unique. I will absolutely return 10/10 read more

Love this place ! The professionalism , selection , and prices can't be beat. Best place in Dallas to buy or sell your diamonds.. read more

Diamond Exchange Dallas - Just received my engagement ring from the Diamond Exchange . The quality and selection is UNPARALLELED ! - Jewelry Near Me - Dallas, Texas

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Best-In-Class!!! Superior product!! Exquisite designs. Unbeatable value, quality, and selection. Roderick and his wife are genuine, hard working, honest, and knowledgeable!! Their expertise is unsurpassable. My engagement ring is a stunning masterpiece and my husband-to-be's band is beautiful. Roderick and his wife made one of my happiest, most special life event, even more joyful and memorable. I am forever grateful to them and will remain a loyal customer for all time!!! I highly recommend them above all others. If you want the BEST, go see Roderick!!! Suite #502. read more

Called Nick at Diamond exchange and ended up meeting with Farah there for a new wedding band for my wife in our 13th Anniversary. I had read all the great reviews about the "unconventional" jewelry store experience and my wife was so skeptical we almost just didn't bother showing up to an appointment I made. That would have been a big mistake. This place was great. My wife was looking for something specific and they were SO accommodating and nice about the whole thing. Its not like we were buying some crazy expensive ring either. We found a perfect ring and they resized it the same day and also refurbished her platinum engagement at the same time. They both look amazing. I think we got good deal, more carats and better quality gold than I had seen anywhere for a little bit less $$. Don't hesitate to call them for your jewelry needs. I know we will be going back for my wife's additional pieces going forward. read more

The diamond exchange Dallas has some of the best lab created rings. I'm so in love the Ring that was personally created for me. Each detail that I wanted was taken into consideration. Rodrick the owner of the company goes out of his way to make sure that his clients are happy. I wanted a ring where the diamond sits low but was also flushed with my eternity band. He customized the ring to every detail I asked for. He is a perfectionist in his work and it shows. Thank you so much for designing my custom ring to perfection. read more

Stephen made our experience great and seamless! Very professional approach and knowledgeable not to mention patient! Thanks for making this a great purchase! BW read more

Rod did a wonderful job. Consultation was great - you sit down at his desk and I came prepared with some ideas that I wanted to put together. We ended up going with a custom setting that took a couple weeks to put together but it was a spitting image of what I had printed out. I came with my own diamond and they dropped it right in. Everything came certified with paperwork after it's all done. Good experience. read more

Roderick and his staff are very friendly and knowledgeable. we had a great experience. We were rushed to get rings made and fitted before getting married and having to travel outside the country. They were able to take care of our needs and his prices are very fair. I would definitely buy more from him in the future. read more

The perfect experience! Safety measures were taken. We were met by a friendly and competent office manager, who took our temps and made us feel welcome until asked to go in to meet Mr. Rod and to view rings. Rings, rings galore surely to satisfy any taste and budget, which Mr. Rod hosts you through with a finesse of fun and flare. This is a gentlemen who knows Diamonds , who loves his wife and kids and is proud of them. He makes you feel at ease because he's an expert on beautiful diamond pieces, but also and really most important because he is a great listener. My ring is gorgeous! I could not have done better anywhere! I thank my husband for giving me such a gift! The customer service is alive and well here! If there's ever an issue , I can have it addressed. I chose a knockout design that I will always be happy and proud to wear. read more

I fully recommended the Diamond Exchange Dallas, they saved the day! I was in the market for an engagement ring and I managed to locate the Diamond Exchange Dallas via Yelp. I was new to the whole diamond shopping process and Rodrick was fantastic. I told him what I was looking for and he helped me out immediately. I needed the ring to be ready within 36 hours and these guys went out of their way to have it prepared and ready to go. Everything turned out great and I got a fantastic deal! Thanks again! read more

Had been looking for diamond stud earrings for my daughter that were good quality at a reasonable price. Found just what I was looking for! Nick and Howard were great to work with. Howard appraised the earrings (very knowledgeable) making me feel even better about the purchase. I felt like I was in good hands considering I am not a huge diamond expert. I like the earrings so much I may keep them for myself. Would definitely recommend looking here before buying anywhere else. read more

As anyone can attest who has been through the daunting process of shopping for an engagement ring, it can become very confusing. The staff at Dallas Diamond Exchange was super knowledgeable and informative. Products were high quality and prices reasonable. This was one of the few experiences in my life where spending my hard earned money was a pleasure. My fiance was impressed that I picked out a ring "fit for a princess" I couldn't have done it without you guys! Thanks son much Daimond Exchange, you made me look good! read more

Rod and Nick are great. They took awesome care of me. Would recommend to anyone. Great customer service. Fair prices.

Experienced very poor customer service from Roderick. I contacted Diamond Exchange after reading several great reviews about their professionalism and customer service to get an estimate on some jewelry that I was looking to sale. Well after an initial conversation with Roderick I was given a phone number to text photos of the jewelry to but never received any type of response even after sending a follow up message. I have no problem with them not purchasing the jewelry from me, my issue is not having the consideration or decency to communicate that they are not interested or whatever the case may be. The phone has the read receipt activated so I know that the messages were received, Roderick just simply decided that I was apparently not worth the decency of acknowledging my messages and providing a proper response. I absolutely abhor poor communication from businesses, they will not be hearing from me or receiving any references from me. read more

I was here on vacation with my girlfriend and her family and decided to "pop the question". Roderick made it happen, AND QUICK. I was able to look through a huge selection of diamonds/settings and have the ring back sized and ready in 1 day! Very good price and amazing service. Highly recommend these guys! Thank you so much Roderick for making this amazing moment possible! read more