Wanted 2 watches to be fixed, called me with estimate after having for 3 weeks, then they wouldn't…read morefix until I came to pay for them and then it would take another 3 weeks. Didn't want them to fix so I came to pick them up. They lost the second hand to one of the watches when I came to pick up and wanted to charge me to fix. Poor customer service. Avoid if you can.

Came to ask what size battery I needed for a watch. The younger gentleman tells me I needed a size…read more364. I ask how much they would sell me that battery for and the older gentleman, presumably the owner tells me it costs $8. I look the battery up online and amazon sells a 5 Pack for $4.55. Still I figure I might as well support a local business. I think the owner assumed I wasn't going to buy his battery and so before I can say anything he begins to demand money for services rendered threatening to call security if I didn't pay. Now I opened the watch myself and was never once quoted anything before I was told what size battery I needed. He was only asking for $2 and I would have gladly given at least $5, but he just rubbed me the wrong way, how he demanded I pay him something. Can't help but feel like he was trying to hustle me.

I have previously left a positive review for this company and I had a genuinely positive experience…read morethat time. Today I called to ask about selling an item and was told to bring it in and they will check it out and if they buy it, I would be offered 1/5 of the retail price, which is $500. I know it's in excellent condition and working perfectly. I took it in, the gentleman confirmed it's working, great. Then the manager came over and told him to not buy it for more than $25, because it's not a common item. I understand that policy, don't over pay for something you won't be able to profit off of. But if the manager knows that these types of items are only going to be bought for $25, then the rest of her staff should know that too. How are employees supposed to give accurate information if they don't know the "other rules"??? If customer service is a priority, this would have been a great time to make an exception, pay the 1/5 retail price and do better next time by informing your employees. I don't do a lot of pawn shop business but if I do in the future, it will not be there. I'll be sure to pass along my experience to others as well.

This is the second time that I've been to the pawn shop and it was a great experience again thank…read moreyou Vic.

Came here a few weeks ago to buy my boyfriend a surprise Rolex, and I was so impressed by the level…read moreof customer service and knowledge of the staff. I tend to dress very casually, and many jewelry stores I've been to in the past would barely give me the time of day, but this place was extremely friendly and I would recommend them to anyone!

This place was amazing. Madison specifically worked with us and was so welcoming, patient with my…read moreindecisiveness and was very personable. She even worked to find us a way with not so great credit (young mistakes) and never once seemed judgemental or frustrated. We went to a big box store to try on a ring they didn't have in stock at paramount before making a decision, and they were so cold and unwelcoming. Also, 3x more expensive. We didn't really plan on purchasing that day but Madison made it so easy and the pricing at paramount is UNMATCHED so we did! Thank you guys for providing an experience of my dreams :)

Excellent customer service. I came in to have my watch adjusted and they took care of it quickly…read moreand professionally. Very friendly staff and a welcoming atmosphere. I appreciate the help and would definitely recommend them to anyone looking for a trustworthy jeweler.

Went in to have some rings sized, and ended up needing to have prongs replace. The staff at Pagel &…read moreSon's were more than helpful and knowledgeable about jewelry, diamonds and repairs. They explained everything and answered all of my questions. In the end I chose to upgrade my prongs and my diamond and they did a beautiful job! The work was done way sooner than expected. I highly recommend Pagel & Son's if you're shopping for jewelry or need repairs.

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

I stopped in this business after reading some of the positive reviews. I was looking to get a…read morerepair done and I need it fairly fast. After giving me an estimate that was fair they were able to promise to have it to me in the time allotted. I was surprised when literally two days later they called to tell me the repair was done as initially they thought it might take close to a week. The job was done just as I had requested, and it looked great. I will definitely return to Q & T for any of my repair needs.

I really loved my experience there! Jewelry stores can be intimidating, but the whole crew there…read morewas SO NICE. Very friendly, welcoming people. Highly recommend, especially if you're looking to gift!! They would love to help out if you need some direction

My husband and I currently live in CA due to the military. We went back to Cove for a family…read moreemergency. While there, we stopped in to have my ring looked at. It has a missing stone and needed some prong work. They informed us it would not be done by the time we went back to CA, so I agreed to have it shipped back. They were very communicative! It was dropped off at the jeweler in May & did not get back to me until the beginning of June. The timeline was a bit lengthy, but I didn't mind being patient as it had quite a bit of repairs. Bill was kind and made sure to call/text for updates. Very appreciative of this local business for making my ring look new. It was shipped to CA without any problems.

I took my engagement ring here today to get a diamond replaced that came out from the band. I…read moreoriginally took it to the Anthony Joseph on post at the PX to get an estimate for USAA to cover the cost, but they don't do repairs there. It was fine with me and she informed me of the new location and I headed over to see Tony in Harker Heights. He gave me an estimate and USAA had payment to me a day and a half later (5for them too!) I dropped off my ring and said I'd be wearing it again by the holidays! That was at maybe 140pm, then I went to eat and shop in Heights. Anthony Joseph just moved to Harker Heights from by Killeen Mall so their contact info needs an update...you take a right off Knight's Way onto Stillhouse and it's on your left with the spa and orange theory fitness and some other store fronts that aren't open yet bc it's brand new. At 330pm I got a call saying my ring was ready! I was shocked and it was perfect timing! I just finished at Ross dress for less! Picked it up and looked amazing and polished and they even sonic cleaned my wedding band while I did paperwork and payment. Came out better than expected! Will definitely be coming here for future jewelry work, creations and purchases. The owner and everyone there is So nice, including Dutch, their beefy, beautiful and friendly pup who is probably 1/4 of the reason I returned to have my ring repaired there...who doesn't love a sweet pup! Thanks to Tony and his team for the beautiful and quick work! Highly recommend this place to everyone!

Needed to have my ring (purchased from a different retailer) resized and we found Anthony Joseph…read moreJewelers online! Tony was so friendly and knowledgeable! I love that they keep everything in house; I never doubted that my ring would end up lost due to shipping out. Tony did the work quickly and beautifully! Definitely will be returning for any jewelry-related needs. Thank you Tony and Team!!

Super friendly and up front about everything. Went in to liquidate some small gold jewelry I…read moreinherited. Wound up trading for some silver coins and even bought one more. Will be returning to make more purchases.

Always great friendly service. Fast appraisals and great prices!! If you have some old jewelry or…read moresilver coins stop in and get some cash!