To report bad service at a car dealership, you can contact the following entities:…read moreState Attorney General's Office: If the dealership is a private owner, the warranty may not be valid. Consumer Protection Division: Many states have a specific agency that licenses and regulates auto repair facilities. Federal Trade Commission (FTC): For issues with auto dealerships. Customer Satisfaction Survey: If the dealership is a franchised new car dealer, use this survey as a negotiation tool. State or Country Regulatory Agencies: If necessary, file a complaint with the appropriate agency, providing all relevant details and documentation. It's important to gather all relevant documentation related to your vehicle purchase or service experience, such as purchase or service agreements, service records, correspondence, and any emails or phone calls with dealership personnel regarding your concerns. Why bring this up? The owner is selling badly used cars, fixes them and hikes the price. Their service department is constantly busy fixing cars that were already sold and damaged. I would not recommend buying a car from Keystone Auto Group. They have many civil actions against them! Recently a customer came in with a gun and threaten to shoot everyone if the dealership did not fix the cars issues! I was in the parking lot looking at the cars when this happen. I ran out of there immediately! Bad Cars=Bad Owner!

At first my experience was initially good. I thought they were friendly and helpful. However days…read moreafter driving the car I purchased (a 2017 Hyundai Sonata), I had to go back for two separate repairs. They were initially helpful but informed me on my second return that they would no longer make repairs for free. I understood and was not upset. However it has been a year and I have had to replace all four tires, had two tuneups six months apart along with regular maintenance. Please note I keep up on the maintenance of every vehicle I have owned. I again began to have issues and took it in for a diagnostic at Auto Zone and found out that a cylinder had to be replaced. I called Keystone hoping they would replace it and of course I would pay. I explained that I had two tune ups as well as regular maintenance completed. I spoke with Shannon who was initially helpful but later explained I should take it back where I had the last tuneup completed. I then took the car to a better mechanic where he informed me that the car has been leaking oil within the engine for some time and needed to be replaced. Within a year's time I have spent close to $3000.00 in repairs which does not include an engine replacement. PLEASE - buyers beware!!!! I am not saying every car they sell is bad, but they are definitely suspect and may not be as helpful should you have issues.

I had been looking for a convertible VW Beetle for about a month and had been to a lot of used car…read moredealerships. Cross Keys Cars was by far the most professional, honest, and reputable dealership that I visited. As a family-owned business, they stood by their reputation and their word. The whole process was great, and the location was convenient. The entire operation was relaxing, professional, and easy, making it a fairly seamless experience. Even when there was a hiccup with some paperwork, they worked with me and kept me posted on updates, even over the weekend through text and phone calls. This made me feel very comfortable. The price was reasonable and included their handling of the title registration plates and so forth. I love my car, and I would definitely go back to buy from them again. I highly recommend Cross Keys Cars

From the owner: Over 60 years in the car business! Cross Keys Auto Exchange has helped hundreds of auto buyers get…read morethe financing they deserve. We would love to help you too. We offer a great selection of reliable, used vehicles from many of the leading auto brands.

Sale experience was pleasant, but the car turned out to be a lemon; engine failure within a weekend…read moreof driving. The sales rep also turned out to be unknowledgeable about the car, as they offered to make a fix in the contract that was entirely irrelevant to the car. On the plus side, this has been a wonderful opportunity to learn car maintenance! But yeah, look elsewhere.

Buying the car wasn't the worst part -- it was everything after that. I didn't have insurance at…read morethe time, and instead of giving me proper options, the salesperson suggested I get temporarily added to my significant other's insurance just to push the deal through. I bought the car expecting to hear back soon about my title so I could transfer everything legally. Instead, I got the runaround. As my temp tags were about to expire, I called to ask about the title and was met with an incredibly rude woman and unprofessional response. I was told they didn't have it. Then, my girlfriend called a bit later and suddenly they did have it and were mailing it. None of it made sense. Because of their delay, I ended up having to drive with expired tags. One of the employees told me, "It's fine -- if you get a ticket, we'll pay for it." Which is absolutely false -- we confirmed with NJMVC that you cannot legally drive on expired tags. To make matters worse, 32 days after purchase, the check engine light came on. Clearly, they reset or disabled it when selling the car. The Carfax report also falsely stated an oil change was done -- I know it wasn't because I had to do it myself. After fixing one issue, the check engine light came on again. This dealership only cares about making the sale -- once you drive off the lot, they don't care about you or the car. I will never buy a vehicle from them again.

Auto lenders has always been my go to place for my vehicles. Once again I was in the market for an…read moreall terrain vehicle. Frank Bartholomew and Lew Burcaw made the whole process seamless and painless. Once again I cannot thank them enough for their time and energy to put me in a safe vehicle and to drive away with a smile of confidence that I get when I leave Auto Lenders.

Slowest auto lenders dealership I've ever been to, out of…read moredate and very inconvenient especially the open waiting area & having to walk outside to the service area .

Fantastic experience. From the minute I walked in the door I felt welcomed and like they really…read morewanted my business, the family atmosphere they have here is a nice change of pace to the typical car lot. Gladys, Dom, and Nena were all friendly and very knowledgeable. The customer service couldn't have been better. Would highly recommend people come here.

Family run business that treats you like family! Gladys and her team gave me top notch personal…read moreservice. The buying process was easy and efficient. I will be back!

Three attempts and three failures…read more First car was indicated as a test vehicle on the windows sticker. They said they didnt want to sell it and it went to auction. Wasted 2 weeks on shipping. Second car. Mechanical issues Third car. Title issues and when that was cleared the car had scratches all up and down the sides and bald tires There is obviously no inspection of the vehicles here. Moved on.

CarMax in Turnersville is a great place to get a late-model used car, SUV, or truck in good…read morecondition and with low miles. When it came time for me to trade in my 72k mile Infiniti G37x Coupe and switch up to another AWD vehicle, this time a Nissan Murano...I found plenty to choose from in all trim levels in near new condition. I hated to part with my 330 HP little speed demon Infiniti G, but it was time! CarMax gave me a great deal on the trade-in and excellent financing on the Murano. Steve Southall was the salesman and he made the whole process easy, quick, and simple from start to finish! I spent more time on the lot looking than I did with him! He was knowledgeable, friendly, and courteous, even though I was a little anxious and a bit amped up as I usually get when making ANY new or used car purchase (It's not like you make a big purchase like this every day! LOL!) Unlike other big-name used car dealers, there was NO pressure to purchase their warranty, plus they give you plenty of time to shop in their lot - no one approaches you until you go inside to inquire about a vehicle. I'm considering keeping what I have and purchasing a 2nd car and I'll keep CarMax on my list of places to shop (If they have what I'm looking for).

Highly Recommend using Gmotors, got my car from there at a good price. great people absolutely love…read moremy car and ive had no issues

Terrible can't get in contact with anybody and vehicle won't start after week and a half of…read morepurchase 0/10 wouldn't recommend

My family has bought all our cars from Royal Motors for 25 years. (20 something cars!) We always…read moreget a good deal and a great car with no issues. We love the staff.

Very good. I accidentally overpaid and they sent me a check for the difference. Very nice car,…read moresuperb business.