To report bad service at a car dealership, you can contact the following entities:…read moreState Attorney General's Office: If the dealership is a private owner, the warranty may not be valid. Consumer Protection Division: Many states have a specific agency that licenses and regulates auto repair facilities. Federal Trade Commission (FTC): For issues with auto dealerships. Customer Satisfaction Survey: If the dealership is a franchised new car dealer, use this survey as a negotiation tool. State or Country Regulatory Agencies: If necessary, file a complaint with the appropriate agency, providing all relevant details and documentation. It's important to gather all relevant documentation related to your vehicle purchase or service experience, such as purchase or service agreements, service records, correspondence, and any emails or phone calls with dealership personnel regarding your concerns. Why bring this up? The owner is selling badly used cars, fixes them and hikes the price. Their service department is constantly busy fixing cars that were already sold and damaged. I would not recommend buying a car from Keystone Auto Group. They have many civil actions against them! Recently a customer came in with a gun and threaten to shoot everyone if the dealership did not fix the cars issues! I was in the parking lot looking at the cars when this happen. I ran out of there immediately! Bad Cars=Bad Owner!

At first my experience was initially good. I thought they were friendly and helpful. However days…read moreafter driving the car I purchased (a 2017 Hyundai Sonata), I had to go back for two separate repairs. They were initially helpful but informed me on my second return that they would no longer make repairs for free. I understood and was not upset. However it has been a year and I have had to replace all four tires, had two tuneups six months apart along with regular maintenance. Please note I keep up on the maintenance of every vehicle I have owned. I again began to have issues and took it in for a diagnostic at Auto Zone and found out that a cylinder had to be replaced. I called Keystone hoping they would replace it and of course I would pay. I explained that I had two tune ups as well as regular maintenance completed. I spoke with Shannon who was initially helpful but later explained I should take it back where I had the last tuneup completed. I then took the car to a better mechanic where he informed me that the car has been leaking oil within the engine for some time and needed to be replaced. Within a year's time I have spent close to $3000.00 in repairs which does not include an engine replacement. PLEASE - buyers beware!!!! I am not saying every car they sell is bad, but they are definitely suspect and may not be as helpful should you have issues.

I had been looking for a convertible VW Beetle for about a month and had been to a lot of used car…read moredealerships. Cross Keys Cars was by far the most professional, honest, and reputable dealership that I visited. As a family-owned business, they stood by their reputation and their word. The whole process was great, and the location was convenient. The entire operation was relaxing, professional, and easy, making it a fairly seamless experience. Even when there was a hiccup with some paperwork, they worked with me and kept me posted on updates, even over the weekend through text and phone calls. This made me feel very comfortable. The price was reasonable and included their handling of the title registration plates and so forth. I love my car, and I would definitely go back to buy from them again. I highly recommend Cross Keys Cars

From the owner: Over 60 years in the car business! Cross Keys Auto Exchange has helped hundreds of auto buyers get…read morethe financing they deserve. We would love to help you too. We offer a great selection of reliable, used vehicles from many of the leading auto brands.

Sale experience was pleasant, but the car turned out to be a lemon; engine failure within a weekend…read moreof driving. The sales rep also turned out to be unknowledgeable about the car, as they offered to make a fix in the contract that was entirely irrelevant to the car. On the plus side, this has been a wonderful opportunity to learn car maintenance! But yeah, look elsewhere.

This is the worst car experience in my 40 years of buying cars. First, if you have excellent credit…read morethey don't have options for you to get any kind of competitive rates. Second, I bought a car from them and the check engine light appeared two days later. Now I did hook it up to a scanner and it showed a total of 18 codes. The check engine light code showed that it was turned off three days prior(which they said they didn't do). Now I live in southern Delaware so I had to bring the car back (5 hours of driving) to have the car repaired. They kept the car for almost two weeks and they did deliver it back to me after some negotiating. Forget trying to talk to anyone, it's a AI driven and they won't answer the phone. Left several messages and NO response. The service manager never returned my call. I had to contact the Attorneys Generals office and the Better Business Bureau in order for them to return a call. They gave me a 30 day temp tag which expired one week after they returned the car to me. I asked for a new temp tag and was never given a response. Car was inspected in Delaware and the car sat for almost two months in my driveway with expired tags. This dealership is the definition of sleazy used car dealerships. Zero stars should be an option!!

Auto lender always makes me happy, they try hard to do everything easy and fast, the prices and how…read morethey explain every steps, thanks to all of you guys always.

my experience at Auto Lenders in Voorhees, New Jersey was outstanding.. I had chosen three cars…read moretwo from another which they brought to their location for me to I didn't have to drive so far. Upon arrival, those three cars were already air-conditioned cooled off and ready for me to test drive the who me through everything was Anthony and I just can't thank him enough for everything that he did to make the purchase easy for me. This is the second time I've purchased a car from Auto Lenders and had great experiences at location was in Princeton.. If you are in need of a car SUV truck, etc. let them know what you're interested in and they will take it from there. The finance department in the Voorhees location is awesome as well.. Thank you, Anthony for making everything easy for me and helping me make a good decision

Fantastic experience. From the minute I walked in the door I felt welcomed and like they really…read morewanted my business, the family atmosphere they have here is a nice change of pace to the typical car lot. Gladys, Dom, and Nena were all friendly and very knowledgeable. The customer service couldn't have been better. Would highly recommend people come here.

Family run business that treats you like family! Gladys and her team gave me top notch personal…read moreservice. The buying process was easy and efficient. I will be back!

sales man sal f. was on point.. walked thru every step …read more. took care of issued that arose asap. store manager checked in .. financial team very polite and informative.... another great carmax experience....

I received an online quote to sell my car and when I came in, that quote was honored. I was in and…read moreout within an hour. Staff in the business center was professional and easy to work with.

I bought a 2020 Elantra from them a month ago and it's been great. Didn't like that they forgot to…read moremention that the warranty costs 3k and gap insurance was another 1.1k. They didn't explain that to me when I bought the car. I asked "is the warranty standard," and they said "yeah," so I assumed it meant it didn't cost anything, my fault, but they could've made it more clear. i ended up needing a loan that was 5k more than I was expecting thanks to an additional $1000 from documenting and service fees that they didn't also mention. I didn't see an itemization of all the costs until I came in a month later to get my plates. Also my fault for not asking but you'd think they'd include that in the stack of papers they give you. Overall the people acted nice, but the initiative is definitely on you to get clear answers on numbers and costs. If you give them the chance to not mention something important, they will take it and it'll be on you to figure it out later.

Deceptive practice is the business model. This review is of the location in Waterford, NJ…read more Be sure to check your sales contract for 1) change in vehicle pricing. 1k was added to the advertised price. 2) give the sales person in writing the amount of your down payment to give to the finance guy. A verbal amount was given to the salesman which was higher than what he relayed to the finance guy. Once discovered, an additional call and the redoing the contract to included the correct down payment and monthly payment amount was required. 3) the addition of a warranty. It is made to seem like the warranty is covered in cost by the dealer with the wording 'it comes with a warranty' (it's not; it added to the price) The warranty only covers cosmetic damages to the vehicle, not the mechanics like the engine, turbo, etc and will significantly increase the amount financed and taxes as the warranty is expensive for what is covered. 4) Ensure the approval letter be given to the finance guy. Even after presenting a pre approval letter, finance made additional inquiries with other lenders without my permission. Once discovered, it was determined the salesman never informed finance of the pre approval. 5) Have the vehicle throughly inspected by a mechanic not employed by the dealership if you're expecting not to have to put money into the vehicle immediately. The lie they will tell you is their mechanic did a thorough inspection when in fact, at least in this case, that was not true. Luckily, extensive research on the potential repairs needed for the year, make, and model of vehicle purchased was done beforehand, so repairs were expected. After discovering the issues outlined above, contacting the dealership and not getting a reply, a letter was written with the promise to report them to the state, an acceptable compromise was reached.

I just had the most wonderful experience with Jason Manashil , Mike Manashil and…read moreKat O'Connell at Royal Motors in Voorhees!! I'm 76 and buying my car thru them was a pure pleasure! They all could not have treated me any better if I was family and now I feel like I'm family. I will never go to a large Car Dealer ever again. I dealt with Jason for a few months. Jason asked me be patient and I now have my dream car. I told him I was not in a rush for a new car but I'm wanted to get exactly what I wanted and ROYAL MOTORS came through. Dont ever waste your time and money with a delership ever again!!! Pat Schlussel

My family has bought all our cars from Royal Motors for 25 years. (20 something cars!) We always…read moreget a good deal and a great car with no issues. We love the staff.