I emailed and asked if they would schedule a service on our Trane system…read more No response.

I found out about this hvac company from seeing the company van at the local gas station. I was in…read moreneed of some hvac work, nothing big, just ductwork replacement an wiring in a thermostat. I haven't had any luck finding someone to do it. So I called them and he told me he would do it and that he would call me back after he checked his schedule to set up a time. Two weeks later, still no phone call. So unless you have a job for these people where they make a lot of money off you, don't call. It's a waste of time.

We have been using Electric City Heating and Cooling to service our units for several years. Their…read moretechnicians are prompt, professional and personable. They take the time to explain any issues that they encounter and what is needed to remedy them. Their great customer service from office personnel to technicians to management is appreciated. Just had our Spring service done by William and the units are ready for the summer heat!

Paid to have unit diagnosis, told it needed to be replaced. Then crickets.No Follow up ,nothing…read more So called another company, same findings, unit replaced a few days later.

I rarely leave negative reviews, especially for local small businesses, but this experience…read morewarrants one. Our HVAC system was serviced by this company for a routine maintenance check-up, and shortly afterwards we discovered damage that was not present before the visit. It was found that the technician either urinated or poured urine down our condensation drain of the air handler located in our attic. What is especially concerning is that the employee involved denied responsibility when questioned by law enforcement. Regardless of those denials, the timing, circumstances, and condition of the unit found by a third-party HVAC contractor, who stated it was 100% urine, confirms clear damage/vandalism to our system. We made a good-faith effort to address this matter directly with the owner before sharing and he only stated, "we do not do this" and that he would look into the matter. No further communications has been received from the owner/company even after a follow-up request. Based on our experience, we no longer have confidence in this company and will not be using its services in the future. I encourage all prospective customers/customers to document the condition of their equipment before and after any service appointment and to carefully consider how important company accountability is when choosing a contractor -- especially with this company.

A $12,000 mistake for using this company. For the last few years our older HVAC system was checked…read moreand maintained by one of their techs. We were pleased with his professionalism, he always explained the issue, the future ramifications, and options. When our system got old, we decided to use that same company to buy and install a new unit. That's where it went wrong. The company no longer sent the tech with whom we had become confident and comfortable. Now, this retired couple may live the next 15-20 years regretting our mistake, or we won't live that long to regret. I had expressed over and over that when we had a new system, I wanted the filter access to be in a manner I didn't need to be Houdini to get to. The original tech "got that". The more recent rep apparently didn't care. Now we have a new system, and I have to get down under the house, put on protective knee pads, crawl back to the system, lay down on the on my side while positioning to reach up to check the filters. And of course, then crawl backwards to get out, or to get tools or parts I may discover I may need for maintenance. Getting to the old system was a bit difficult as I had gotten older. The placement of this new system makes me wish for the older system.

Their quote was 2-1/2 times "Higher" than the highest price I received from another company.read more

Prompt service. Reasonable prices. Friendly service Technician. KEVIN arrived on time. He took the…read moretime to explain the issue to me and gave me a price. And gave me time to think about it. No pressure no worries. Came back the same day and fixed me problem.

The Best! I had an…read moreemergency with my HVAC system with it being shut down and Chris Ellis was able to come in the same evening within the half hour. He found exactly what was wrong in my HVAC system was back working again. The drain system was blocked, which cut the power switch off. He is going to come back tomorrow to do a maintenance on my HVAC system. He is so knowledgeable and so good. I asked him to be my regular HVAC service now. The other HVAC company had failed me. Chris found what was wrong and he is going to make everything right.

I spoke with Ellis HVAC about getting a quote for replacement of my system. I found them to be easy…read moreto work with and very profesional.

Apologies for losing the business card with the names of the two young AC specialists sent to our…read moreSix Mile home to replace an AC unit. Last Friday. Typical of Complete Heat & Air employees, they were respectful, friendly, and professional. We were completely satisfied! They deserve "Attaboys!"

We have been using CH&A for over a year and could not be happier with their responsiveness. We…read morerecently had an issue with our heat pump cooling system and Cody came out on a Friday AM a week ago to fix. After he left, the system was not working quite right that afternoon, the customer service dispatcher called him, he came back late on Friday afternoon, spent a couple of hours going over the system and corrected the issue...and it has been working great ever since! Cody was very informative as to what the problem was and gave us a heads up on another possible problem for the future (it is an older system)...very helpful! I highly recommend Complete Heat and Air and kudos to Cody for his excellent service!