I have my guard up every time a service tech comes to the house to see if they are going explain…read morewhat is occuring and give me good info on how they are going to fix it. Also, looking out for additional upselling where I am sure they are encouraged to get maintenance agreements. and additional items from the client. Everything was explained in detail and I was informed on what is needed and what would be preventative including a service plan. I know that it would likely be in my best interest but since we are selling our property in the near future I explained why I didn't want one. The company went over and above to accommodate me with an issue with the troubleshooting charge and completed to get my business. The tech was very knowledgeable and explained everything in detail. I was able to get high level service and just wanted I needed to make things right.

Prompt, polite, professional. They did the job and explained what was broken in our heating system.read more

A beacon of light in a valley of shadows…read more I haven't had much luck over the years when it came to HVAC techs. They usually come out poke around find something that will cost hundred to fix then disappear for hours or even days to get parts. Actual work never seems to take more than a few minutes. Not the guys at A C Experts though. Bruce & Josh arrived on time, found the problem quickly, had the parts on the truck, didn't kill my bank account. I will never use another hvac company. These guys are the real deal.

I contacted this business based on their previous reviews. Our air conditioner was not responding…read moreto input from our thermostat. When I originally called, I expected to wait at least a week to get someone out here to look at it. These guys were able to work us in to get someone out the same day. Luckily they found the problem and our system was up and running an hour after they arrived. I was extremely impressed by them. They were thorough, called exactly when they said they would call, took photographs and documented all they did. I will be calling this company for any HVAC needs I have in the future.

I've used the well-advertised vendors in this category and many are quite expensive with pretty…read morebrochures, fancy vehicles, cute booties, but ridiculously expensive and often superficial services. Tony Thrasher came out to my home and provided our annual heating and air checkup. He opened and inspected and pressure washed the entire outdoors condenser. He inspected and cleaned the indoor furnace unit. Reviewed the effectiveness of the thermostat. Because we are having trouble with cold spots, he even used an infrared instrument to detect flaws in our exterior wall insulation. He was timely, efficient, professional, thorough and cordial. AND THE COST WAS ROUGHLY ONE-THIRD THE BIG ADVERTISING VENDOR'S CHARGE. Do yourself a favor...for a technician you can trust call Tony Thrasher, Thrasher's Heating & Air, Inc. 864-201-3172

This is as good as it get, folks. Tony has the latest high-end equipment and knowledge to diagnose…read moreand optimize your system. The other guys that I would have out to my house really did not want to fix my problems. They just wanted me to buy a whole new system for thousands of dollars. Tony was able to fix my problems, saving me thousands of dollars, and making my house chilly in August. This guy really cares and will do everything that he can to explain your issues, options, and save you money.

There are not enough good words I can say to express how well satisfied I am with TAPP company…read more I had an emergency water leak that at the time, I didn't know it was an HVAC issue. I had 2 other so called professionals to look at the problem and they collected a service charge for coming out but did not stop the leak. The last one told me he was a plumber and I needed an HVAC Professional. Well skip past the blah blah, no call back or ridiculous price. The Lord led me to Mr. Dennis Tapps' company. Mr. Tapp was on time, trustworthy, affordable and FIXED my water leak by turning off the cutoff valve. He didn't try to cheat me by saying he did something he didn't do or even use a brunch of professional jargon to up the price. (Like the two other guys). That act of honesty led me to always use TAPP company for all my HVAC needs for as long as I own my home in Piedmont. I recommend Mr. TAPP to everyone I know. Thank you, D. Butler, a still very satisfied customer.

Dennis from TAPP Mechanical was prompt, professional, and polite. Our AC unit quit cooling half the…read morehouse. Dennis quickly assessed and fixed the problem. When we asked him if we needed to replace or buy anything, Dennis didn't try to sell us unneeded items and assured us what we had would work fine. He gave us good advice about filters and answered all of our questions. Couldn't've been more honest or knowledgeable. We'll definitely contact him first in the future for heating and AC needs.

We are a long time, subscribers to Carolina's HVAC and plumbing services…read more Chad finished our six month inspection of both our systems yesterday. He was thoroughly competent and friendly. The inspections lasted two hours and were thorough, with a report card that was honest and easy to read. We are totally satisfied with this company.

I signed up for their annual service plans on my HVAC units and generator. I paid a monthly fee. It…read moreseemed to be a very long time since I recall them coming out to service my equipment. I called and they verifies that it had been 8 month since my HVAC service 14 month since my generator. My winter HVAC service was skipped and my annual 2025 generator service was skipped......however I had paid for them. The customer service person did not seem to care in the least and actually told me I should have called them to schedule the service. I asked to speak with her manager (Mason) and he never called me back. Worst customer service I've experienced in a very long time!