Update: Dial Duron completed the repair and confirmed in writing, including through its BBB response, that it would process a financial credit toward my service loan as part of the resolution. However, weeks later, the credit has still not been reflected on my service loan account, I have not received the release forms they said would be required, and I have not received a clear posting date. I have followed up by email and phone, but communication continues to be limited. This is the same concern I had throughout the process: the repair may eventually get handled, but the communication and follow-through have been very frustrating. At this point, I cannot consider the matter fully resolved until the agreed credit is actually processed and the required documentation is provided. I will update this review again if Dial Duron completes the resolution as promised. Original: Dial Duron installed a new HVAC system at my home in October 2025. I have used Dial Duron for roughly 10 years and currently pay about roughly $1,500 per year in maintenance/warranty-related service coverage, so I am not a one-time customer. The original installation involved the wrong unit being installed and later corrected. Since then, we have had comfort and humidity issues, multiple return visits, and I ultimately had to install a separate whole-house dehumidifier. About seven months later, the outdoor unit had a serious fan failure. The unit was shaking violently and making loud banging noises before I shut it down. Two fan blades broke, and the system was not safe to operate. My concern is also the service response. My home reached very high indoor temperatures with an infant in the home. Initially, I could not get a manager or GM on the phone, there was no same-day service, no parts ETA, and no temporary cooling. Temporary parts were later installed, but permanent parts are still pending. I also had significant out-of-pocket expenses. The public response says to call, but I had already called and escalated multiple times. I also attempted to escalate through Dial Duron's parent company, Southern Home Services. Their voicemail box was full, and I received no response through the corporate escalation channel. Customer service also provided an email address for formal notice that did not work. I have now sent formal written notice under Section 4 of my agreement. I also received a written quote and sizing assessment from another contractor stating that the installed unit appears oversized and that a smaller system is more appropriate. For a long-term customer with a near-new system sold with service and satisfaction guarantees, this experience has been extremely disappointing. I am asking Dial Duron to fully address the repair, the sizing concern, the out-of-pocket costs, and the customer-service failure. read more

BEWARE THIS PRICE GOUGING CROOK! My name is Jerry Meacham and my home is in Cocoa. I was away on business and the central air conditioner quit in the house. My wife called DURON at 3 PM upon returning home from a days work and finding the house unbearably hot. My wife was told the repairman would be out the next day. The repairman stated that it sounded like a blower motor and that he may not be able to fix the unit without ordering or buying a part. All the more reason to come out early in the day don't you think? My wife took the day off work to wait for the repairman. To late in the day to even get the part installed in the same day the repairman showed and diagnosed the problem and said it was indeed a blower motor on the air handler in the house. I spoke to th repairman on the phone from out of town. I told him to give me a price on the blower motor.. I also specifically told him, "USE A GENERIC BLOWER MOTOR IF ONE IS AVAILABLE AND OR LESS EXPENSIVE" The following day the repairman from DURON called and quoted my wife over 1200 dollars for the repair. They also charged 80 dollars to find the trouble on their first visit to the home. Anyway, my wife said NO! AND CALLED KABRAN AIR.. THE NEXT DAY KABRAN CAME OUT.. INSTALLED A GENERIC BLOWER MOTOR THAT THEY HAD ON THEIR TRUCK AND WERE GONE AND THE HOUSE ICE COLD IN 1 HOUR! FOR 350 DOLLARS!!!!! SO I SAY DURON WAS GOING TO PRICE GOUGE a woman because they thought they could get away with it. My email is jerycmeach@aol.com if you wish to email and verify I am a real person with a real ax to grind with Duron. I hope I help others avoid a overcharge from this scammer. read more

I recently had a mini-split system installed by Duron, and while the installation and system performance have been acceptable, I came away from the experience disappointed. My HVAC setup is somewhat unique, and I had hoped that working with a "comfort specialist" would mean a tailored, consultative approach. Unfortunately, that wasn't my experience. The system I was sold included some unresolved variables that, in hindsight, should have been clarified up front. While the salesperson (Erik M.) claims we discussed them (to his credit, we did), I left the process feeling more like I was sold a product than truly advised on the best long-term solution. I take responsibility for not doing more homework beforehand, but I expected a higher level of guidance from a company positioning itself as an expert. There are many HVAC providers in Brevard, and based on my experience, I'd likely explore other options in the future read more

I searched and received 9 bids for a new a/c for my Malabar, fl house. the last bid I accepted was from dial plumbing and a/c. mike the salesman was very grounded and down to earth and not once did he push for a sale. he was the most knowledgable of all the salesmen I dealt with and was a pleasure to talk to. he answered all my questions and offered advice as I requested. we chose trane with 16 seer. the price was very competitive and half as much as some. I called about a week out to set appointment and the crew bill and Shawn showed up on time clean and sober. they both were very well spoken and courteous and it was immediately obvious they knew what they were doing. they finished the install answered my questions and left the garage and side yard as they found it. very professional installation and I paid exactly what the estimate was. looking forwarding to doing business for many years to come! read more

Our washing machine, when discharging water during the rinse/spin cycle, started backing up out of the pipe that the washer hose goes into. Then it would back up into the kitchen sinks and then slowly go out. No other problems in the house with water going down the drain. It made doing laundry a pain in the butt. We called Dial Plumbing and they sent Stan to fix our problem. Stan is excellent. He tried one snake and made progress but it needed a longer snake. The longer snake did the trick. He put a hose down the drain and ran the water for quite a while and it did not back up and out. This apparently was Stan's first day with the Company and I recommend you keep him. Job well done. Very professional. He knows his stuff. read more

Profesional from start to finish. Our hot water heater went out on a Fri, & we weren't able to call anyone over the weekend. We called Dial on Mon, & they installed a brand new one on Tues. They were very courteous & considerate of our needs. From the moment we called Dial Plumbing, we knew we were in good hands. The delivery went smooth, & the installers were professional & friendly. Also, we were COVID positive (on the tail end of it) & were concerned that a plumbing business wouldn't even come to our house. However, they showed up in masks ready to help us out. Great prices too! I highly recommend this company! -Theresa Starr read more

Our AC was failing. Ernie for Dial Duron came out and worked with us to identify a system that would meet out needs and was affordable. He handled everything for us and got or NEW System ordered and all the paperwork done quickly and easily. Ernie was an awesome Gentleman to work with. Two days later Martin and Steve were at our house on time. 4 hours later they had our NEW AC cranking out cold air. They did a great job. They were very pleasant Gentleman and they made sure that my wife and I understood how the system worked! Well Done Ernie! Well Done Martin! Well Done Steve! Well Done Dial Duran Service! read more

Our HVAC system stopped working this morning and the provider I use for twice yearly service could not get a technician out until tomorrow. I called Dial, whom I had used to hook up a gas stove and fix an issue with our dishwasher, and they had a technician out within a couple of hours. Pat was very professional, talked me through some recommended steps to maintain the system while diagnosing and repairing it. Replaced the capacitor and we're cooling back down. Will definitely be using Dial for all future HVAC, plumbing and natural gas issues. read more

Ive used Dial plumbing and AC for years. Always prompt and courteous. Just called them on an AC problem with my blower motor in my 2002 Trane XL 1800 heat pump. Motor was bucking and growling at stopped moving altogether, no air flow. What's AC without air flow, just a block of ice in the garage. 16 years after the original install they got the OEM part needed and replaced it promptly. Okay the part was expensive, but that's a Trane pricing issue. Still much cheaper than replacing the whole unit. Thanks Tony and Dial staff. read more

We were having an issue with our A/C coming on, and it was getting to be very hot on a Sunday when we needed someone to come. We tried a lot of companies who were unable to come, until Dial Duron came on a Sunday afternoon. We were forever grateful for this. Felix. the guy they sent out was kind, courteous, and even taught us ways to make sure we don't have issues in the future using common sense maintenance. I appreciate their knowledge, and will use them again if I have to. read more

I met this company at the recent Home show in Melbourne. It just so happened that my business A/C went on the blitz the day before so I had them come out and service the 2 units. They were very responsive to get the service done quickly. The pricing was very competitive. The Service Tech Gregory was very conscientious in his attention to detail. I decided to have them come service my home unit as well and was very pleased with their quality of service and pricing. read more

Erik was friendly, punctual, and very professional. He was able to give us a quote, and give us several alternatives for which water heater would best apply to our situation. While quoting us for the water heater, he found a leak inside the wall behind the water heater and was quick to set up an appointment for us with the master plumber to take care of that issue. You can put your trust in Erik, he's great. We would highly recommend him Thanks Erik T&C read more

I'm in the middle of a kitchen upgrade. Took out the electric range and needed the gas range installed. Dial showed up in the appointment window and took great care installing my range. I will remember the fine service we received next time I have a plumbing or air conditioning issue. The icing on the cake was when the tech told me I may qualify for a rebate with the gas company for making the switch to gas. read more

Mason came to my house this morning and efficiently took care of reseating a toilet, repairing fill/flush hardware in the tanks of three toilets, and fixing a leaky faucet, two non functioning sink plungers, and a slow draining sink. He did a great job! Dial should be happy to know he represented them well by giving us the great service I can always count on! read more

Excellent company! Knowledgeable, prompt, and courteous staff and technicians. We have had Dial repair a main sewer drain, install a new A/C unit, install a new gas water heater and general maintenance. Never a problem in 10 years. Will be the first call I make with any plumbing or A/C issues. read more

Cullin Roberts came out to do our 6 month maintenance inspection on our two AC Units. He was very knowledgeable and friendly . He talked to us about new filters and went over all the he did. Very nice young man. We have had Dial Duran for many years and the are very dependable read more

Steve from Dial Duron did a wonderful job inspecting and repairing my HVAC unit. He explained what I needed to repair, explained the advantages of the Comfort Care service program, and gave me confidence in planning for the next few years of the life of my air conditioner. read more

A fabulous experience with Dial. My water heater sprung a leak. After calling a couple of others, Dial (Cindy) was most responsive! Finished the job by noon at a very reasonable price. Much appreciated!! read more

Quick response, super helpful and professional. Jaime and Pat were great to deal with and fixed the issue promptly. Highly recommend Dial for your AC needs! read more