TIP: Hot water is to the right in the men's bathroom!…read more Also provides complementary Lyft for service visits, but double-check.

Before I start this review, I'll say that the sales person Tracy was a sweetheart. Super nice and…read moreshe did try her best to get us close to the number the online sales rep Daniela told me. I saw the car on cars.com and emailed the dealer. They get back to me and I ask for an out the door price as I was paying cash no financing. Car was listed at 24,500. Daniela sends me a link and the price came out to 27k per their website(including tax title license etc..). I figured I'll get there and maybe negotiate it down to 26 or 26500. 2023 hrv btw. Finally find time to get there within a week of initial contact, and was greeted by Tracy. Again, she was not part of anything that happened previously and was very helpful. We test drive the car and all was good to go..until she told me the OTD price was 31,000! Their online sales rep left out all the extra fees they charge and seeing a 7k markup on a prelude while waiting in showroom should've been a huge red flag. Online sales rep lured us to the dealer in hopes that I'll be stupid enough to pay close to 5k over what I was initially told. 3k cpo fee, 2k PDI fee which was conveniently left out from the online sales rep Daniela. Horrible business practice. Tracy did try to get the number down but we were way too far apart in price. A staunch reminder of why I do not shop in the city for cars and will never do it again. Do not recommend at all.

First let me say that Antonio is a salesman rockstar. He answered all my questions, sent me extra…read moreinformation photos of the vehicle. Provided me with all kinds of info the we work out a price I was happy with. So I told him I was buying it. I scheduled a flight and he set up a Lyft for me from the airport to the dealership. I arrived and everything, was already to go. I did grab a coffee while I waited for maybe 5 minutes while he was in a meeting. Then after looking the Grenadier it was just enough time for me to enjoy a hot chocolate before Joe the finance person came out to get me. Zero pressure to add anything, I just declined all the extras and signed saying we talked about them. Then I walked out and took a couple pictures next to my detailed vehicle and got on the road back to Ohio. I couldn't say enough about my experience here. What an amazing team and the place was spotless. I highly recommend if you are looking new or used they take amazing care of you and the service tech were polite as well. Come in and check them out, give Antonio a call if you are looking for a vehicle.

Loved the loaner. The Svc advisor is a five. But the tech or mechanic was checking out the car fax…read morebecause my car is Svc in Florida as well California. And some dealers don't submit everything that was done. Anyway think a few things were upsell !! Over all the car drives as well as it was new. The Svc they performed was done well. I can tell the difference. The upsell on Tires that have less than 23k on them and mostly highway miles should be changed. Overall I would return because of the advisor clarified things they were urgent vs wait till next Svc

We bought a used car from them and we paid over $430k for the car, the moment we signed, Joe…read morePerillo the owner, who was our salesman as well stopped communicating. He would not answer my calls or text when it was necessary to communicate to provide information of the transporter company and their driver since we live in CA. He did not even respond to say okay I got it or anything like that, especially since these days a lot of scam transportation companies are out there and you should be careful. It would just take a second to reply okay but he failed to respond by even a text. Anyways, the car arrived in California, there was a few things shown in the photo that were missing. I have added the photo below. He would still ignore the calls and texts and disrespect us to the full extent. He would answer every call, and doesn't assign you to a salesperson or someone else so you can have them assist you. They are the worst and this car we bought we paid over 430k used. Also, he promised to cover 50% of transportation cost, he didn't. The transportation company waited for hours and he never paid what he promised that he will do. It was part of the deal. Please avoid this place as much as you can. Very bad experience, and the car has aftermarket parts that's likely been in an accident he is trying to hide even though the carfax didn't show anything. We are going to have the local dealership to inspect to find out.

Joe Abass who is the owner is not sincere no matter how…read morefancy he dresses and carries himself that tricky car salesman in him is there he made a deal on a car with me ,I went out of my way to get my car sold at a loss just to get the car for a tax credit and when I called to wire the funds he had raised the price by 10 k and said it was sold No respectable dealership does that ....Bentley dealership really ??

Great experience buying a car from out of state. I was impressed with the communication and…read moreresponsiveness of the salesman (Martin) and finance manager. THey really worked to make a no-nonsense seamless transaction...the way it should be. I also impressed by the dealership. Salesman in jackets and people were very professional.

I've been bringing my BMWs (this is my fourth or fifth) to Perillo BMW Downtown for almost a…read moredecade. Normally, service is straightforward. This time, not so much. Brought my car in early Monday morning for a full checkup before my warranty expires in December. Angelo, my service advisor, was personable and told me everything was under warranty, including the multipoint inspection, sensor check, wipers, etc. Dropped the car off, signed the standard forms, and was told it would be ready around noon. All good so far. But when I came to pick it up, suddenly I owed $255 for services I never authorized or was told would cost extra. Nobody called, texted, or emailed about out-of-pocket expenses. Turns out, my maintenance warranty expired earlier than the full warranty, info Angelo missed. After waiting for him to return from lunch, he admitted the mistake and offered to knock $100 off. I was still expected to pay the rest and "pay when I can," which wasn't what I signed up for. At the front desk, confusion continued--bill was back to $200+, and the manager, Cesar, got involved. Instead of fixing the error outright, he actually suggested putting my old parts back on if I didn't want to pay. Last I checked, it's illegal in Illinois to perform service over $100 without explicit customer consent. After some back-and-forth, they finally waived the charge and let me go. But the entire situation felt avoidable and honestly, a little hostile especially for a repeat customer. Bottom line: * Service techs are nice but not always thorough on what's covered. * Watch your paperwork and ask for calls before any paid service, even if they say you're under warranty. * Don't expect anyone to call you about surprise charges. * Management handled it, but not without an attitude. I'll keep coming here because location matters and the techs are generally good, but just know you have to advocate for yourself. Double-check your warranty and get everything in writing because mistakes will get passed on to you if you're not careful.

Had to wait two weeks for an appointment to fix a non-sliding right rear seat. Went to take the car…read morein and the service manager-Scott said "The appointment is for a Drop Off". No one ever said it needed to be a drop off vs a wait. Big error. However, Scott got it in to diagnose the failed lever/spring, etc part. They were able to diagnose that it needed a new seat frame. I could not leave it, so it was a waste of time- two weeks for appt plus my afternoon being rescheduled. Scott was very knowledgeable and straight forward on my options and next steps. He ordered the seat frame and explained I would receive a text when said part was in. Then, I would need to schedule Another appt. ( I hope the turn around is quicker than a couple of weeks again. ) On a positive note, Scott handled my frustration with the whole process very well. He did Not make excuses. He told me the facts. I appreciated that immensely. You don't get that too often from a customer relations person. Cheers to Scott at Rogers Auto Group.

I am having a terrible service experience with this dealership (yes, currently) and I do not…read morerecommend it. In July my car was stolen and then found but with quite a bit of damage but not totaled. My insurance recommended me take it to a dealership as they tend to get parts faster than a body shop would so I chose this one because it's the closest to me and that is turning out to be an an awful mistake. They currently are still "repairing my car" however, every single ETA I get is completely wrong. Initially told it could be a couple weeks depending on parts. After not hearing from them for nearly month, I called for about a week and a half straight, left multiple messages and no one would return my phone call. FINALLY, I got a response and I was told it needed to now go to the body shop...when asked about ETA for that, I was told could be a week, maybe two. I was also told they were still waiting on my insurance and that wasn't accurate. I have good insurance and State Farm sent the check to them (and then their revised one with additional work done) weeks ago and they had already been cashed by the dealership a month before. That was over 3 weeks ago and I am once again not getting my phone calls answered to at least update me. It has been close to 3 months and I still have no car back and absolutely no idea when I'm getting it back. At this point I feel like I might never get it back. I do not recommend this place for any service. I can't speak to purchasing a car here though but can't imagine it's worth it if it's anything like this.

Went here for the R2 Block Party on 4/25/2026. A little confusing RSVP process, but very friendly…read morestaff and nice event at this location! Rainbow Cone ice crème was awesome. Can't wait to drive the R2, after driving the R1!

My husband and I went here when we unexpectedly spotted it across the street from our hotel. As a…read morecar fanatic he was super excited that he was able to book a test drive in less than 24 hours of our Chicago arrival. We rode with Emma and she was wonderful. She was super friendly and knowledgeable and we both had a great experience.

I was trusting this dealership to take very good care of my car. I knew it would be a little more…read moreexpensive but still trusting them. My car is 11 years old with 73,000 miles on it. I first took it to the dealership because there was a grinding noise in my brakes that local mechanics couldn't find. Well after having paid 2 diagnostics finally finding the issue plus $ 2000.00 later. So then my decline light was on they wanted $3000.00 to fix a bunch of things that I need. I think they saw me as a cash cow. I will never ever use this dealership again. I suggest you stay away also. Oh and I went for an oil change and tire rotation. They left the lug nuts loose and forgot to put one on. Incompetent all of them.

I am EXCEEDINGLY pleased with the service department at the Downtown Napleton Genesis dealership…read moreespecially the tremendous professionalism and follow through by service specialist Sandra Cardona. She frequently sends text messages updating the progress of the vehicle and advises when it is ready to be retrieved. I cannot express enough how grateful I am to have her as my service advisor.

What was supposed to be a quick oil change on a not busy Wednesday afternoon turned into 2.5 hours…read moreof waiting. Carlos checked me in and said we should be out in an hour as ours was the next car in. 2.5 hours later, still 10-15 more minutes. Service is slow and staff is clueless and technicians are goofing around. I would avoid this location. No different than a regular oil change place who can do you your service for half the cost in 10 minutes. $140 for oil change and tire rotation, no real inspection, or fluid topoffs. No inspection report or anything else showing work was done and no issues were found. Just a bill. Don't come here if you value your time and safety.

Steer clear of this place. Do yourself a favor and drive out to locations in the burbs. Truly one…read moreof the worst experiences I have ever had servicing my Genesis. I dropped my car off for a minor repair on a broken door lock. They said they would repair the lock the next day, ended up sitting at the dealership without them working on it for three weeks. They didn't call or provide any updates and when I tried to call it would go straight to voicemail and occasionally they would pick up and hang up immediately. I ended up just giving up on the repair and went in to pick up the car. They refused to let me take the car home because none of mechanics were in that day. Ended up having to come back the next day and demanded that they release my car. Waited five hours until they finally released the car. Of course the work wasn't done so I still had to take it somewhere else to get it fixed. Absolute disaster and throughout the whole experience everyone in the sales department and shop was extremely unhelpful and acted like I was being unreasonable for simply wanting to take my car home

I am EXCEEDINGLY pleased with the service department at the Downtown Napleton Genesis dealership…read moreespecially the tremendous professionalism and follow through by service specialist Sandra Cardona. She frequently sends text messages updating the progress of the vehicle and advises when it is ready to be retrieved. I cannot express enough how grateful I am to have her as my service advisor.

I came to drop my Hyundai Kona off for a recall on the engine. My car had been stalling and the…read moreissue started very recently, just about two weeks (1 month new to Chicago). I dropped it off with Carlos and he estimated my car to be done that day so I waited around. Unfortunately, it was not done that day, but estimated it could be a few days to weeks since it's an engine problem, BUT I was able to utilize the dealerships shuttle service home (a huge help throughout this whole experience)! The next day, I got a text from Carlos asking to approve 2 services on the car, an oil change ($109) and a crankshaft position sensor ($451). Carlos did mention that replacing the crankshaft position sensor would help diagnose the other problems with the car. I declined both services for now because, 1. I am unemployed and 2. I was just hoping to fix the engine. Going through the notes, it looked like my engine had passed their tests with flying colors (so no replacement despite the stalling and recall). Because I declined both services, my car was ready for pick up. I was able to utilize the shuttle service again! Once I got back to the service area, I paid the $250 for the car inspection/labor. Carlos then let me know that the reason my car is stalling is not because of the engine but because the crankshaft position sensor needs to be replaced. IF I knew this was the reason for the stalling engine, I would have opted for the replacement of the position sensor. Anyway, I opted for the crankshaft position sensor to being replaced. So once again, I utilized the shuttle service! This time, I got JOE COZZI as my shuttle driver. Let me tell you, this man is a saint and super knowledgeable with all things cars. During my ride home, Joe asked was going on with my car, I explained, he said check to see if you have a warranty with carmax. They are always trying to offer their warranty. He said call them as soon as you get to the house. And I did. I had purchased a 5 year warranty with carmax and a replacement of a crankshaft position sensor fell under the warranty. All I had to do was let Carlos know to call my insurance and pay my deductible. I would have never thought to look into whether or not I still had a warranty on my car. So I am extremely thankful for Joe for asking questions and sharing his knowledge with me that day. Side Note: Joe picked me up from home via shuttle service when my car was done! So I extend all my thanks out to JOE COZZI for saving me nearly $500 I didn't have.

Great customer service got a Hyundai Santa Fe driver great they will work you if you good credit…read moreor money down 2 car there

This place is a scam they told me I was approved for a car had me sign all this paper work put my…read moremoney down pay for plates insurance & everything the called me in to do work on the car that should've been done before they gave it to me & never gave me the car back tried reselling it to my nephew for cash money and will not give my money back coming up with all kinds of excuses very unprofessional and when they in a jam they swear they don't speak too much English very bad experience