Meh. They moved the cyber truck to the suburbs. Not sure who made that call but it doesn't make…read moremuch sense to me.

Wish I read the reviews before wasting my time. This dealership's customer service is terrible. I…read moreapproach two employees with questions both were standing at a desk and treated me like I was interrupting their computer time. As a potential first time Tesla buyer I hope this is not Tesla's brand poor customer service! I will try another dealership as well as Honda new EV.

I had a fantastic experience at Honda of Chicago! From start to finish, Wilfredo Aguilera made the…read moreentire car-buying process smooth and enjoyable. He was knowledgeable, patient, and took the time to answer all my questions without any pressure. Wilfredo truly went above and beyond to help me find the perfect vehicle that fit my needs and budget. He explained everything clearly and made sure I felt confident with my decision. The entire team at Honda of Chicago was friendly and professional, and I appreciated how organized and efficient the process was. I absolutely love my new car and couldn't be happier with the experience. If you're looking for a trustworthy dealership and an exceptional salesperson, I highly recommend Honda of Chicago and Wilfredo Aguilera!

Before I start this review, I'll say that the sales person Tracy was a sweetheart. Super nice and…read moreshe did try her best to get us close to the number the online sales rep Daniela told me. I saw the car on cars.com and emailed the dealer. They get back to me and I ask for an out the door price as I was paying cash no financing. Car was listed at 24,500. Daniela sends me a link and the price came out to 27k per their website(including tax title license etc..). I figured I'll get there and maybe negotiate it down to 26 or 26500. 2023 hrv btw. Finally find time to get there within a week of initial contact, and was greeted by Tracy. Again, she was not part of anything that happened previously and was very helpful. We test drive the car and all was good to go..until she told me the OTD price was 31,000! Their online sales rep left out all the extra fees they charge and seeing a 7k markup on a prelude while waiting in showroom should've been a huge red flag. Online sales rep lured us to the dealer in hopes that I'll be stupid enough to pay close to 5k over what I was initially told. 3k cpo fee, 2k PDI fee which was conveniently left out from the online sales rep Daniela. Horrible business practice. Tracy did try to get the number down but we were way too far apart in price. A staunch reminder of why I do not shop in the city for cars and will never do it again. Do not recommend at all.

We bought a used car from them and we paid over $430k for the car, the moment we signed, Joe…read morePerillo the owner, who was our salesman as well stopped communicating. He would not answer my calls or text when it was necessary to communicate to provide information of the transporter company and their driver since we live in CA. He did not even respond to say okay I got it or anything like that, especially since these days a lot of scam transportation companies are out there and you should be careful. It would just take a second to reply okay but he failed to respond by even a text. Anyways, the car arrived in California, there was a few things shown in the photo that were missing. I have added the photo below. He would still ignore the calls and texts and disrespect us to the full extent. He would answer every call, and doesn't assign you to a salesperson or someone else so you can have them assist you. They are the worst and this car we bought we paid over 430k used. Also, he promised to cover 50% of transportation cost, he didn't. The transportation company waited for hours and he never paid what he promised that he will do. It was part of the deal. Please avoid this place as much as you can. Very bad experience, and the car has aftermarket parts that's likely been in an accident he is trying to hide even though the carfax didn't show anything. We are going to have the local dealership to inspect to find out.

Joe Abass who is the owner is not sincere no matter how…read morefancy he dresses and carries himself that tricky car salesman in him is there he made a deal on a car with me ,I went out of my way to get my car sold at a loss just to get the car for a tax credit and when I called to wire the funds he had raised the price by 10 k and said it was sold No respectable dealership does that ....Bentley dealership really ??

This was my first time there, and from today onwards, I'll only trust Carrectly Auto Care to…read moremaintain my car. Their meticulous cleaning was superb; they even polished away some small dents--my car looks brand new! And they finished the work ahead of schedule. Oliver's service was also excellent. Thank you!

Carrectly Auto Care provided an excellent experience from start to finish. The team was…read moreprofessional, responsive, and easy to communicate with throughout the entire process. They were very transparent with pricing, delivered exactly as promised, and paid great attention to detail. The quality of service truly stands out, and it's clear they care about customer satisfaction. If you're looking for a reliable and trustworthy auto care provider, Carrectly Auto Care is definitely a great choice.

Great experience buying a car from out of state. I was impressed with the communication and…read moreresponsiveness of the salesman (Martin) and finance manager. THey really worked to make a no-nonsense seamless transaction...the way it should be. I also impressed by the dealership. Salesman in jackets and people were very professional.

I've been bringing my BMWs (this is my fourth or fifth) to Perillo BMW Downtown for almost a…read moredecade. Normally, service is straightforward. This time, not so much. Brought my car in early Monday morning for a full checkup before my warranty expires in December. Angelo, my service advisor, was personable and told me everything was under warranty, including the multipoint inspection, sensor check, wipers, etc. Dropped the car off, signed the standard forms, and was told it would be ready around noon. All good so far. But when I came to pick it up, suddenly I owed $255 for services I never authorized or was told would cost extra. Nobody called, texted, or emailed about out-of-pocket expenses. Turns out, my maintenance warranty expired earlier than the full warranty, info Angelo missed. After waiting for him to return from lunch, he admitted the mistake and offered to knock $100 off. I was still expected to pay the rest and "pay when I can," which wasn't what I signed up for. At the front desk, confusion continued--bill was back to $200+, and the manager, Cesar, got involved. Instead of fixing the error outright, he actually suggested putting my old parts back on if I didn't want to pay. Last I checked, it's illegal in Illinois to perform service over $100 without explicit customer consent. After some back-and-forth, they finally waived the charge and let me go. But the entire situation felt avoidable and honestly, a little hostile especially for a repeat customer. Bottom line: * Service techs are nice but not always thorough on what's covered. * Watch your paperwork and ask for calls before any paid service, even if they say you're under warranty. * Don't expect anyone to call you about surprise charges. * Management handled it, but not without an attitude. I'll keep coming here because location matters and the techs are generally good, but just know you have to advocate for yourself. Double-check your warranty and get everything in writing because mistakes will get passed on to you if you're not careful.

I visited Volkswagen of Downtown Chicago on April 20, 2026 and my goal was set as to what vehicle I…read morewanted size and color. I was pleased with the quality customer service I received from both Mario G and James C. They did not attempt to sway me in a direction that I did not want to go in or waste my time. They were active listeners, which is a rare find. I also previously purchased a Tiguan at this location. Thank you.

I am writing this review to warn others. This dealership held my partners car for FIVE FULL DAYS to…read morerepair a single damaged rim and tire. The delay itself was unreasonable, but the complete lack of communication was appalling. We were given no updates, no timeline, and were left in the dark. When she finally went in person to politely inquire about the excessive delay, the manager, Fred, responded by threatening to call the police on her for simply asking a question. This is not how you treat customers. The service experience was horrific, unprofessional, and frankly, intimidating. We will never return and advise you to steer clear unless you enjoy being ignored and then threatened when you ask for basic information.

I rarely write reviews but feel that in this case it is very important to express how poor the…read moreservice and follow up from this dealership is. If you are looking for a car I would definitely go literally anywhere else! There was an issue that I told them about the day I took delivery but they also took two months to respond to repeated emails and phone calls regarding the issue then expressed that the car was sold as is and they were not responsible even after they told me it had been inspected and all checked out. Do not trust anything they tell you would be my suggestion. Happy to share any and all correspondence if you want to see how they deal with customers.

We were shopping across the country for an Aston Martin DBX with certain specs in the 2021 and 2022…read moremodel years. We had positive experiences inquiring about particular vehicles at every Aston Martin dealer we spoke to (courteous, patient, responsive) EXCEPT this one. They were overpriced across the board, and Kevin, the sales person we dealt with, was pompous and dismissive (we are the #1 Aston dealer in the world, are cars our better, etc.). Nasty vibes. They get two stars and not one, because they were relatively responsive to an initial, basic informational request.

Brought my Acura in for service....it was fantastic. Professional, estimate was correct, washed…read morethe car, clean lounge and the wifi worked great. Will definitely be goin back!

I purchased a vehicle from McGrath Acura of Downtown Chicago on 10/25/2025 with all negotiations…read moreexplicitly based on a true out-the-door price--including taxes, title, and all fees. Nine days after the sale, I received a FedEx packet from the dealership instructing me to take the title to the DMV and complete the registration myself. To clarify the situation, I contacted the DMV--and the representative informed me that I owe nearly $3,000 in excise tax, title fees, and registration costs. This was the first time I became aware of any additional charges. When I reached out to the dealership to understand what happened, their explanations completely contradicted the written record of our negotiations. I have detailed documentation showing that every conversation was based on the price being a fully inclusive, out-the-door (OTD) total. At no point before or during the sale was I told that I would be responsible for thousands of dollars in taxes and fees. Between November 3-10, I sent six emails requesting assistance: from the General Sales Manager, Tye Lee, to McGrath Imports' corporate director of client relations, Melissa Hansen Kann. I have not received a single email response from anyone at McGrath Acura or McGrath Imports. I chose an Acura dealership with a well-known family name behind it because I assumed a corporate group with 12 locations would spare me the sleazy used-car salesman experience. What I expected was transparency and professionalism. What I got was a complete lack of accountability. This has been the most dishonest and frustrating sales experience I've ever had. I paid for a true out-the-door price, only to be left with thousands in unexpected charges and no support whatsoever when I sought answers. Complaints have been filed with the Better Business Bureau and Consumer Protection agencies. Avoid this dealership at all costs.