TIP: Hot water is to the right in the men's bathroom!…read more Also provides complementary Lyft for service visits, but double-check.

We have a 2024 Honda CR-V on lease through Downtown Honda Chicago. When we leased the vehicle, we…read morewere told that all oil changes during the 3-year lease would be free. After the first oil change, I kept smelling something burning. I brought it back because I knew something was not right, even though I was initially told it was fine. It turned out that the oil cap had not been put back on. They told me they had to clean the entire engine and said they made it look "showcase." That was obviously a serious mistake. Even after that, I continued going back for oil changes because they were supposed to be included with the lease. Recently, my husband received multiple text messages and phone calls saying there was an "important safety recall" that needed immediate attention. We scheduled the drop-off for this morning and planned to have the recall handled along with regular service. When my husband arrived, he was told there was no recall and that the employee had "triple checked." Then he was told the service would cost around $1,600 for the checkup, oil change, tire rotation, and other items. He was also told the free oil changes were only for 2 years, which is not what we were told when we leased the vehicle. That also does not make sense because I had the oil changed there in late fall or early winter. My husband ended up leaving with the car and was late to work because of this. When I called to follow up, I was told the last and only oil change on record was in May 2024. That is not accurate, and it is very concerning that their records do not match the service we received. Between the oil cap being left off after service, the confusing recall messages, the sudden $1,600 charge, the conflicting information about the lease oil changes, and the inaccurate service records, I no longer feel confident in how this dealership is handling our vehicle. This is also not the first major issue we have had with Downtown Honda Chicago. During the initial lease, we were overcharged, and they later wrote us a check for $2,000 in exchange for my husband not writing a terrible review. They even delivered the check to his workplace, which he did not know was going to happen. All of this has made the entire experience feel extremely unprofessional and concerning. These issues need to be escalated, and I will also be contacting Honda corporate.

We bought a used car from them and we paid over $430k for the car, the moment we signed, Joe…read morePerillo the owner, who was our salesman as well stopped communicating. He would not answer my calls or text when it was necessary to communicate to provide information of the transporter company and their driver since we live in CA. He did not even respond to say okay I got it or anything like that, especially since these days a lot of scam transportation companies are out there and you should be careful. It would just take a second to reply okay but he failed to respond by even a text. Anyways, the car arrived in California, there was a few things shown in the photo that were missing. I have added the photo below. He would still ignore the calls and texts and disrespect us to the full extent. He would answer every call, and doesn't assign you to a salesperson or someone else so you can have them assist you. They are the worst and this car we bought we paid over 430k used. Also, he promised to cover 50% of transportation cost, he didn't. The transportation company waited for hours and he never paid what he promised that he will do. It was part of the deal. Please avoid this place as much as you can. Very bad experience, and the car has aftermarket parts that's likely been in an accident he is trying to hide even though the carfax didn't show anything. We are going to have the local dealership to inspect to find out.

Joe Abass who is the owner is not sincere no matter how…read morefancy he dresses and carries himself that tricky car salesman in him is there he made a deal on a car with me ,I went out of my way to get my car sold at a loss just to get the car for a tax credit and when I called to wire the funds he had raised the price by 10 k and said it was sold No respectable dealership does that ....Bentley dealership really ??

Carrectly Auto Care provided an excellent experience from start to finish. The team was…read moreprofessional, responsive, and easy to communicate with throughout the entire process. They were very transparent with pricing, delivered exactly as promised, and paid great attention to detail. The quality of service truly stands out, and it's clear they care about customer satisfaction. If you're looking for a reliable and trustworthy auto care provider, Carrectly Auto Care is definitely a great choice.

Carrectly Auto Care provided a smooth and professional service experience. The staff explained the…read morework clearly and kept me updated during the process. The repair was completed on time and the car was returned in good condition

Recently purchased a custom 2026 BMW i4 xDrive40. From saying hello, test drive of a stock model,…read moreto customer ordering the vehicle from Munich- Louis Gallo made the entire process extremely easy (and fast)! In and out in under 90 minutes, the vehicle only took two months from order, ocean crossing, to delivery. As soon as the vehicle arrived, Louis had the vehicle ready for pickup same day with a full charge, and had all the paperwork ready for signing- again, with the paperwork and a very detailed tech demo and setup, in and out in under two hours. Very happy with the customer service, communication, and professionalism of the experience! If you're in Chicago and looking for a BMW, I'd highly recommend asking for Louis Gallo!

Great experience buying a car from out of state. I was impressed with the communication and…read moreresponsiveness of the salesman (Martin) and finance manager. THey really worked to make a no-nonsense seamless transaction...the way it should be. I also impressed by the dealership. Salesman in jackets and people were very professional.

Very impressed with the team at VW of Downtown Chicago. Helpful, knowledgeable, pleasant. Very…read morecomfortable dealership too. Highly recommended.

I am very pleased with my recent experience with Downtown Volkswagen of Chicago. My salesperson…read morewas Emre Simsek. He saw that I got a good price both on the car I traded in and the car that I purchased. All the details were handled professionally and without pressure. I highly recommend Downtown Volkswagen and Emre Simsek.

I rarely write reviews but feel that in this case it is very important to express how poor the…read moreservice and follow up from this dealership is. If you are looking for a car I would definitely go literally anywhere else! There was an issue that I told them about the day I took delivery but they also took two months to respond to repeated emails and phone calls regarding the issue then expressed that the car was sold as is and they were not responsible even after they told me it had been inspected and all checked out. Do not trust anything they tell you would be my suggestion. Happy to share any and all correspondence if you want to see how they deal with customers.

We were shopping across the country for an Aston Martin DBX with certain specs in the 2021 and 2022…read moremodel years. We had positive experiences inquiring about particular vehicles at every Aston Martin dealer we spoke to (courteous, patient, responsive) EXCEPT this one. They were overpriced across the board, and Kevin, the sales person we dealt with, was pompous and dismissive (we are the #1 Aston dealer in the world, are cars our better, etc.). Nasty vibes. They get two stars and not one, because they were relatively responsive to an initial, basic informational request.