Place came highly recommended and I am beyond let down almost 2 months in the shop after being…read moremoved from the last one I've been told 3 different reasons why the car isn't ready and is taking extra weeks at a time extra , supposed to get back today and very predictable it's not ready damage at last shop was quoted under 5 thousand Tom and Ed's quoted almost 9thousand you almost think they are damaging the cars themselves due to negligence or incompetence Gerald has a terrible attitude front desk wasn't any better how this place is open is a shock to any series business highly disappointed and made sure to tell everyone I know to never come here

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.

Tried to sell me a car for $5000 more than it was listed for on their website. I confirmed the…read moreprice before driving out, but was told it was an error after driving over 90 mins.

I've been to 6 different dealerships, Castle is one of the few that they want to sell you a car, no…read moremarket adjustments , no paint and fabric protection. They will sell you a car and make you feel good about your purchase, the only downside is that they don't have the inventory right now.

I bought a Honda crv. Im very happy with the purchase and Mike and Mark were excellent salesmen!!read more

We bought a Buick Enclave from them. The deal was fantastic and met our needs. We financed through…read morethem and received a favorable rate. The salesmen are not pushy. The owner worked his magic to make the car affordable. Great small business to buy a car from.

I cracked the rear bumper and tail light on my 2015 mini cooper some time ago. I was hesitant to go…read moreanywhere other than the dealership, but of course they quoted me an arm and a leg. I also got quotes from another body shop in the city and the prices weren't any better. I came to FT collision after seeing the amazing reviews and I was quoted at very fair price at a fraction of the cost as the other shops. The paint and body work was done with amazing quality and at a timely matter. My mini looks brand new! Roberto was super sweet, helpful and professional, which is important to me as a young woman. As a bonus, he even gave me a car wash (AND vacuumed and cleaned the interior). I highly recommend FT collision. You won't be disappointed with the quality of work and excellent customer service.

I know it's long but please read don't want this happening to anyone else!!!!!!!…read more Here is my experience with final touch collision I was recommended to them don't get me wrong they have good work but from my experience I wouldn't recommend anyone to go to them I dropped my car off March 12th, 2024 and got a rental the same day the young lady who damaged my car her insurance was paying to get my car fixed and paying for the rental 2 weeks goes by and I decided to call to see were there any updates which was April 5th @ 10:39am and I was told that it was more damage found and it's hard finding parts he called American family the same day and let them know it was more damaged to my car fast forward April 12th American family reached due to me being at work they left a voicemail and stating that they have been trying to get contact with the collision shop about the finding of the additional damage no supplemental was sent and no answer they was unable to extend my rental beyond April 5th because they needed that information they were trying their best to avoid me getting charged for the rental and they were calling me because they couldn't get in contact with the collision shop on April 12th I've called multiple times no answer I had someone to call and finally got a answer and I explained to them what was going on my response was they just spoke to American family not too long ago on April 15th I've called final touch collision I even sent out a text to his personal number left voicemails as well no contact at this point it's April 16th enterprise general manager is calling me telling me to bring the car back I explained to home what was going on I can't get in contact with the shop April 16th come I decided to go to the collision shop around 12:30pm I made it there and his daughter was outside sitting down enjoying the nice weather she began to help me I saw her dad he look in bad shape he had a bruise on his back and a knee brace on I explained to his daughter while he was standing their in pain what was going on and to call American family in front and let them know you'll be sending the supplement over she told them she would send it within 3 hours I told her to send me a confirmation and call me to let me know you sent it no update by 5:06pm I called before they closed and she didn't do what she said she was going to do the 17th came the general manager from enterprise went by the collision shop and he said the owner didn't look in good shape he told me to come back Thursday .... Thursday came and the general manager from enterprise went by just to see that they were closed and still not answering the phone ! I was highly upset and fighting to not give the rental back and not pay out of pocket for it that same day April 18th I found the owner fb page so I tried calling from there and even send a message I also found a few family members with his last name and let them know that I couldn't get in contact with him and my car is at his shop tell him to give me a call with my number April 19th came and I still tried calling no answer so I left work at 10:30am got to the collision shop at 11:04am just to see the gates closed again the guy that opens and closes the gates was there I spoken to him and even explained to him what was going on he even tried calling from his phone no answer so I told him that I was going to file a police report which I did !!! Made it back to work at 1pm at 1:36pm enterprise called me and I immediately said he's not at the shop he responded yes he is and he sent the supplement over you're all good Wednesday April 24th at 5:47pm American Family called and stated that a supplement was sent over but they more documentation and they couldn't get in contact with the collision shop once again now it April 25th I called final touch collision it took many phone calls to get in touch with him however he answered and explained what the last insurance had told me he said he would get it taken care of so I waited a hour no longer because it shouldn't take that long so I called my adjuster to see if the additional documentation was sent over and she stated no so I called final touch collision back and told them it's no way American family is calling me because they can't get in contact with you and it no way enterprise should be calling as well because you're not doing your job on your end he told me to be nice to him I told him not I'm done being nice and he proceeds to ask me did I reach out to his family I stated yes I did because I couldn't get in contact with you he hung up the phone on me !!!! April 26th I personally sent a police officer to the collision shop to tell him to pull my car out so I can get it towed out of there and take it somewhere else the new collision shop wanted pictures of what the car look like at the moment before taking it I called and asked can the pictures be sent he told me no he's not doing it which was fine at that point because I no longer wanted any services

This place is awful. They lack professionalism, skill, and have no compass of customer service. My…read morecar is actually worse having been here. They had my car for over 15 months and actually caused more damage on my vehicle then what they fixed - they ripped my seats, broke all kinds of panels, missing parts, and the completed weather stripping installed is clearly flawed. Their work is sloppy and subpar. My door panel isnt seated correctly after $6200+ in work.Then when brought this to their attention, they said 'I am a customer they could never make happy' and Bob got in my face. My advise to anyone doing business here: - Document your vehicle before you drop it off - pictures and video inside and out. Also, document throughout the process. They will try and say damage was existing when things break. - Stop in and check on your car - you will see parts scattered all over your cup holders and vehicle. They had parts wedged into the glove box of my car with the lid closed causing permanent bends in the plastic lid. Dirty shop rags and paper floor mats in the hatch area. - Get everything Bob says in writing. He is a career used car sales man in a service roll; and it shows. He doesn't care about your vehicle and will blame others on his team when the job goes sideways. He will bill you for unauthorized work 'to make it right' - Read through your quote and final invoice. DO NOT let them charge you for any unauthorized work or inflated labor hours from your quote - Hold them accountable for any unsatisfactory work. No one comes to this place to save money. Unfortunately, there isn't any tech in this place who is organized or skilled enough to do quality work. They have constant turnover of their staff which has them dropping the ball for skill and timelines. - Make sure you get your original parts back. Some of the aftermarket parts they get are not 1 to 1 matches. I had them replace my leather shifter pouch and the one they put on is not a match. I'd actually prefer my old one back on, but was never given it. I had to argue with Bob to get some of my original parts back; of which, this pouch and other parts are missing. This place doesn't care about your vehicle or your business - I will try and post pictures to show the nightmare I endured over the last year and half attached to this review.

So I don't really know how to review a car dealership, especially one where I didn't purchase or…read morerepair a car. That being said, I'll give it five stars for the coolness factor and for the selection of quality cars and an immaculate showroom with passionate owners. I'm from a car buff family, and I married a car buff. I've been around cool cars and hot rod cars since I was a kid. I don't know much about corvettes, other than the fact they are really amazing to look at...especially the vintage ones. We met up with a friend at their recent open house, and we were were immediately whisked away by one of the owners for a detailed tour. Michael was welcoming and knew the background on each one of the cars. He said most of their purchases come in via the Internet...who knew? I couldn't keep my eyes off the vintage beauty that was currently being auctioned off...an old barn find. Doesn't the repair shop remind you of a scene out of Fast and Furious? Burr Ridge is far, and this dealership is a bit hidden, but it's so worth the visit if you're into cars or in the market for a real classic beauty!

Bought a car in October here it is June and I need a engine....nope don't do it. They take a good…read moregame and as usual are charming but don't do it

VERY REASONABLE PRICES!!!!!! I have Purchased 3 of my…read morevehicles from there 1 for each of my children. We have never had any issues. My brother & sister have also purchased there Vehicle from Byline Auto Inc. I highly recommend this dealership and their employees are very polite and very helpful. Thanks again I will be back to buy me a car from Ali... :-)

I recently purchased a 2022 Mercedes-Benz CLA 35 from Napleton's Aston Martin Downers Grove, and I…read morecan confidently say this was one of the best car-buying experiences I've ever had. My salesperson, Margaret Puzanowska, was absolutely phenomenal. From the very beginning, she was friendly, knowledgeable, and genuinely cared about making the process smooth and enjoyable. Buying a vehicle out of state initially had me a bit concerned, but Margaret completely put me at ease and made the entire experience fun, fast, and incredibly comfortable. By the end of the process, she truly felt like family, and I will absolutely be looking to purchase future vehicles with her. The finance department also exceeded all expectations. They secured me an exceptional interest rate that blew every other dealership out of the water -- hands down the best financing option I was offered. Napleton's clearly specializes in high-end, clean vehicles, and it shows. The quality and condition of my car were outstanding. To top it all off, my vehicle was delivered right to my doorstep in a covered trailer, fully detailed bumper to bumper. It arrived absolutely spotless. I couldn't be happier with my new car, and I'm proud to say I feel like part of the Napleton's family now. Thank you again, Margaret, for going above and beyond -- this experience was truly first-class.

The worst experience I had!!…read more Me and my friends are looking at the Supra with intention to buy. The initial impression is already bad since we are young and they treated us like dirt even though we are fully disclose that we are on the market looking for a car. We tested drive and everything but at the end we could not agree on the price, which happens. As we are leaving, the GM made hideous remarks at us and asked us to pay him $50 for the test drive and threatening us to not return. He also made remarks about his employee, the salesman that helped us, that he wasted time on us. I have never seen a level of unprofessional and disrespectful from a person before. The way he treated a potential customer and his own employees say a lot about this dealership. I would not recommend this place to anyone and will advise anyone to stay away from this.

Found an amazing deal on a 2021 GLS 63 AMG, blacked out, on Giovanni wheels. Made an appointment…read moreand was helped by Manny and Zaia. Vehicle condition was immaculate. The whole process was smooth. Financing options were great. No hidden fees, no pressure upsells. They have an amazing line up of vehicles in their inventory. Highly recommend this establishment if you're looking for a nice luxury/performance vehicle.

I purchased a 2019 m6 from Platinum Motorsports, I dealt with Manny , Rick and Isiah (sorry if I…read moremisspelled anyone's name). From start to finish the experience was smooth, the staff was very transparent and easy to work with. I am so happy with my purchase and will definitely recommend them to family and friends.