Meh. They moved the cyber truck to the suburbs. Not sure who made that call but it doesn't make much sense to me.

I visited Tesla Gold Coast to learn a bit more about the availability of the Tesla lineup, and Logan quickly assisted. He gave me clear information on the individual vehicles, their sales process, the delivery timeline and the Tesla way of doing business. The showroom is beautiful and the cars are well displayed. Logan has been with Tesla for over 12 years and is a bible of information about the past and the future of Tesla. He's a great source of information for the EV newbie or the Tesla power user. Be sure to stop at Tesla Gold Coast. You'll appreciate their approach, and they will appreciate your visit. read more

This is the worst Tesla dealers to do any business with. They make Tesla look terrible!!! Very unacceptable My husband and i worked with Coked out Logan He took our money to create a Tesla profile with bo intention to service us any further. Im sure because we are Black and him assuming we couldn't afford a Tesla. A week later my husband and I finished our profile and completed information to start the process to paying for our Tesla. After speaking with Logan on the phone and him confirming our information we didn't hear from him anymore so we decided to visit the store. We came I'm and asked for Logan at 4:30 pm. An associate told us he was in a meeting and would be out in 5 mins. At exactly 5:56 is when Logan came out. Im sure he was hoping we left since it was 4 mins to closing. Logan came out, no apology for the long wait and mustered up some bullshit response to out order and our information which I'm sure he didn't even process. He was high, and cokes out. You can look at him and tell. He repeated the same bullshit yo us 3xs Then saying everything will be submitted by noon today. Todays here we go back to the store and mysteriously Logan too the day off. So our personal information was just handed to another rep whom knows nothing about us. I gave this place another chance after the manager reached out to us. But this is it. This place make Tesla Brand look racist and judgmental and as if they knowingly employ addicts. read more

Wish I read the reviews before wasting my time. This dealership's customer service is terrible. I approach two employees with questions both were standing at a desk and treated me like I was interrupting their computer time. As a potential first time Tesla buyer I hope this is not Tesla's brand poor customer service! I will try another dealership as well as Honda new EV. read more

I was in Chicago for a vacation and thought I would take an up close look at a Tesla. I walked in, there were no other customers. I told the young lady that I just wanted a quick look, she said that if I didn't want to buy one I should leave. I had no opinion if I wanted to buy one before.....I have a strong opinion now. read more

I am so disappointed in the customer service experience with Tesla. Spent 2 hrs at the dealership recently to learn about the vehicle and test-driving. Car had all the features and I wanted to take advantage of Tesla's rare end-of-year $3,750 discount. Placed an order for an available model and deposited $250. That's when the wheels fell off the wagon. Customer service literally stopped. When they say "everything is done by app" - they're not kidding. I couldn't reach my salesperson, service, anyone at the delivery location. Tesla has no phone number, and didn't respond to emails or texts. I was promised the world yet couldn't speak to a human. I finally drove back to the dealership to speak to my salesperson. Elon Musk might just be an engineering genius, but he has a lot to learn about customer service. Maybe I'm just a "boomer" - but if they can't service you before the delivery what will happen post-delivery? I canceled the order - Elon can keep my $250. I am pretty sure it's a small price to pay to avoid major frustration down the road. read more

A Black friend as well as her friend who is also Black, both separately experienced poor customer service from Matt and his team, after observing Matt providing outstanding service to a white family. read more

I thought I was the only person who felt this way about this particular dealer. Unfortunately I visited this Tesla dealership just to learn a bit more. Both associates who worked there seem to be uninterested in me being there. I'm not sure if it was because I'm a young black woman but they acted as if I couldn't possibly afford anything there. I still set up an appointment to test drive for the next day. He told me that all their cars were up for the night which seemed very fishy since I saw a car coming out right after we left. It was just unfortunate that they seemed like they didn't want to help. I wanted to get a Tesla but this experience has made me very iffy, I'd give them another try and see but I'm not as enthusiastic about this time around. read more

Mixed experience - not the vehicle but the N. Rush St. team and their lackluster introduction to the Tesla brand. When I entered the showroom I was kindly greeted by a Tesla representative, Drew, who answered a few key questions about the vehicles and scheduled time for me to engage in a test drive to take place a few days later - Drew agreeing to pick me up at my condo "without a problem." In advance of the appointment, I sent a message to confirm the test drive and our meeting point. An hour before our scheduled meeting I received a reply, Drew did not recall agreeing to begin the test drive from our confirmed meeting point. Thirty minutes after our scheduled appointment another Tesla representative arrived, and we hit the road. This missed communication should have been a sign of what was to come; however, it did not register at that time. A few days later I scheduled another test drive so that my spouse would have an opportunity to experience the vehicle before placing the order. Due to vehicle availability, Drew directed us to the showroom on Grand Ave. When we arrived at the showroom for the test drive the representative informed us that it would not be possible to perform the test drive because we did not have proof of vehicle insurance. A unique request given I had not been required to show proof of vehicle insurance for the first test drive and had not been instructed by my Tesla point of contact, Drew, to bring proof of insurance to this second test drive. We were unable to get behind the wheel; however, another Tesla representative took us out for a spin so my spouse could experience the vehicle as a passenger. Ready to place the order for the vehicle I asked Drew if it would be possible for Tesla to offer a credit to cover a portion of the cost of installing an EV plug at our residence. Drew said that he would speak with his manager and get back to us within a few days. A week later Drew sent a note that he had new inventory coming to the store, but he had not addressed our question about credit for EV plug installation. I informed Drew that we have been ready to place the order and that we were only waiting for him to make good on his earlier commitment to provide a reply regarding the possibility of credit for the EV plug installation. Drew immediately replied, "EV plug credit is unprecedented and not possible unfortunately." What was not conveyed to us was that our wait for Drew's reply to our question, from a week earlier, would result in a price increase that he could do nothing about. According to Drew, "The way Tesla views it is that your order was placed after the price increase." I do not believe Tesla strives to create a customer experience that the team at the N. Rush St. has delivered - cavalier attitudes, no consistent or timely response to customer enquiries, and a take it or leave it mentality. A clip of Drew's text communication will demonstrate this: "Also regarding the price of charging installation, it's worth mentioning that the price of the same vehicle a year ago was $15,000 more." Perhaps this is a sign of what is to come as an owner of a Telsa if/when any type of service will be needed, or perhaps it is just the N. Rush St. team - let's hope it is the latter and not the former! I would highly recommend that you steer clear of the N. Rush St. team if you are looking for genuine customer service associated with Tesla vehicles - there is another location on Grand Ave. that had a friendly and informative team. Perhaps their approach toward customer service is better aligned with what Tesla strives to deliver. read more

Terrible Customer Service. The short story: Guess I should have read the reviews before I picked this location. I'd highly recommend a different dealer if you want to feel good about your purchase. The full story: Upon arriving at my 3 pm test drive appointment made a week in advance, I was checked-in, but then ignored while my sales associate Matt politely showed a couple every feature on the car they were considering. At the moment, I got it and took no offense. You're a salesperson deeply engaged in conversation. I respect that. And, I gathered Matt is a highly attentive sales guy, which is what we all want. I also appreciated that after 10 minutes of awkwardly just standing in the dealership with no chairs, another employee took pity on me. She got me set up with the first part of my appointment to start the test drive and told me Matt would be free when we got back. Unfortunately for us, because she didn't typically do this, she explained none of the features in the highly automated car, which made my test drive a so-so experience. Where it went south for me was upon my return. When I began asking questions and trying to learn more about whether there is a model with a smoother ride and the features I want to learn more about, I got blank stares and one-word answers from Sales Guy Matt, who previously seemed so attentive. It's a shocking response from any salesperson on a $50k to $115k purchase, but it's even more surprising after seeing how he doted on the white family. Fast forward to talking to one of my Black friends. I find that he had a similar experience at this same dealership and actually referenced Matt by name. In fact, they were so rude to my friend after incorrectly placing his car order that he canceled it and forfeited his deposit. After a few weeks of stewing, he then went on to purchase the car from Doug (who apparently is amazing) at the west loop Tesla dealer. I, on the other hand, am less forgiving. While I walked into the dealership fully intending to become a Tesla owner, I'm pretty sure I was racially profiled and don't foresee myself reconsidering a Tesla anytime in the near future. read more

We were very pleased with the service at the Gold Coast Tesla location. We went on a day they were not very busy and they were very friendly and helpful. At the time we were just curious about the vehicles and not intending to buy. We were able to test drive one to get a feel for it. The following days Ben was very helpful answering all my questions via text. We then placed an order. read more

Well educated and thorough team. Best experience at a car dealer (even though Tesla doesn't have "dealerships" lol)