I went to get COVID checked, in preparation for school. Unbeknownst to me, I was not allowed to get…read moretested if I had been "exposed." I emphasized that this was a very small chance and I was deemed low risk by the CDC. They denied me the test, even though the situation was posed as a hypothetical question and I'm asymptomatic. Furthermore while registering for my appointment on the website it asks if there was potential exposure and it still allowed me to schedule an appointment. They are doing a disservice to this community, by not fully explaining their procedures and policy's correctly on their website. Do better. If you have to pay for COVID testing go to urgent care.

Thank you clinical labs on Lanihuli. Got our travel test done there. Staff was friendly and…read moreprofessional. Got our results back around 14 hours. They're so fast too.

I've been here twice for bloodwork and the intake service sucks. The girl at the front definitely…read moreneeds training. She deliberately drags the check in process. Can't believe it takes this long to check in. Got here about 5:40 am and took over 15 minutes just to check in, there were 6 of us here.

I'm usually a difficult blood draw. The girl who took my blood was excellent. After the 2nd try was…read moresuccessful, she was concerned that I'd bruise from the 1st & double checked that the wrap was helping. No worries on my part.

1. Excellent phlebotomists who are able to draw blood on the first stick, vs 5+ times (for at least…read more3 of my difficult elder relatives to draw blood from) compared to our other local lab company. 2. Morning wait time. You may have to wait, but much less in comparison to a no-appointment walk in at other labs. 3. One family member thinks there is more accuracy with labs here. I don't know the difference but she will only use this lab company because of it.

UNPROFESSIONAL AND DISHONEST:…read more DLS is simply bad news. They are disorganized, unprofessional and dishonest. They "lost" all of my paperwork in less than 24 hours after my Dr. had sent it. I explained I was going in for my medical procedure the following day and desperately needed the test. So DLS then lied to my face saying they would contact my Dr. to follow up. My Dr. and I waited for nearly an entire day without any contact from DSL and with the procedure scheduled less than 20 hours later were left scrambling to find an alternative. The fact that DLS "lost" paperwork is one thing, but to tell me they would address their incompetence - and then do nothing- is pure BS! DLS could not care less. Not one person from DLS ever bothered to contact me after loosing my paperwork to apologize. They're simply in it to 'work the (insurance) system'; you are just another 'dollar' to them.

I had a doctor's appointment this morning and opted to use Clinical Labs of Hawaii because they…read morewere on the same floor. Maria ran a one-stop shop -- she greeted me in a friendly manner, had me complete the necessary paperwork then drew my blood like a pro (hardly felt it). She was patient and helpful, an empathetic listener. I was in and out of there within 10 minutes.

I am a Cancer patient and have always had a hard time with blood draws cause of my veins. I visited…read morethe Lab recently across from the hospital and there was a nice lady Malia who made me feel comfortable and took her time to find a vein and made the process painless. I am thankful for her and her compassion and will be going to her all the time now.

My PCP and an Urgent Care Staff are here. The doctors and staff give compassionate and quality…read morecare. They also have x-ray on sight.

I qualified for Medicare Advantage and tried to make an appointment for a physical. After…read moresubmitting my new patient documents I was informed the next availability was in 6MONTHS!!!! That is simply not acceptable to me. I've paid into Medicare for over 30 years and this is the type of service I am eligible for? Needless to say I will be going with another healthcare company as of 2/1. Unbelievable!

It was unfortunate that we needed to use the services of a hospital, however, from the time we…read moreentered the Hilo Benioff Medical Center emergency room and through a 7 day stay, all the medical staff were very professional and friendly. The health issue was diagnosed and treated immediately with surgery within a few hours of arrival. All the staff appeared to really enjoy their jobs and caring for patients.

Got admitted right away they took care of my husband with his needs in an efficient manner…read more Nice friendly staff. So far the only wait it for the results of the X-ray and the cat scan. So I can finish my rating and we got out of there in about 3 and half hours! Nothing like the mainland they would have my 80 year dad wait for 12 hours. I was very happy with their service thank you for helping with the Veterans.

I went there for a sharp pain beneath body of the sternum. Examined thoroughly by the physician…read moreassistant. It wasn't my heart but GERD. It was a big relief to find that out.

The physician's tone/delivery was very rude. I experienced her last year as well and it was the…read moresame. After a second visit with her, I wouldn't go back.

This was hands down the worst experience I've ever had…read more My original appointment had to be rescheduled because they didn't have the right ultrasound tech. Frustrating, but I was understanding. When I returned for the rescheduled appointment, I was running late (my fault), but after trying to call three times to explain I was stuck in traffic, I was met with attitude. Not exactly the welcome you hope for when already stressed. The ultrasound itself was awful. This was my first ultrasound with this baby -- a huge, emotional moment -- and the tech made it miserable. Instead of showing me anything, she made me lie back and stare at the ceiling for nearly 10 minutes without a word. When I sat up, desperate just to glimpse the screen, she told me to lie down and stop. I explained how excited I was, hoping she'd show some warmth. She didn't. No reassurance, no kindness. I laid there crying -- twice -- and she still said nothing. It was heartbreaking. To make it worse, my husband wasn't allowed in because we had our daughter with us (who would've quietly sat on his lap). I understand policies, but this was an incredibly important family moment that deserved more compassion. Compared to my previous pregnancies, this experience was night and day. Other places tell you measurements, heartbeat details, and make it exciting. Here, I wasn't told anything until the very end -- just a quick glimpse of the baby's head, body, and legs. That was it. I didn't even get the information I went in for, to confirm how far along I was. If you have a choice, go somewhere else. I highly recommend LIV -- they are kind, allow children, and make expecting families feel truly cared for. That's what every mother-to-be deserves. In short: I expected a warm, special experience seeing my baby for the first time. Instead, I was ignored, dismissed, and left devastated with no information about my baby.

Everyone really nice, but I can't believe that they give us the results on CD... no one has…read moresomething to read those this days...

I made an appointment easily on their website and it was the next day! Replaced my 4 tires and…read morerecommended brakes soon, thank you for looking out for me, and estimate was right on. Brake replacement appointment was also quick and efficient! A+, will recommend!

They fixed my AC. Although it took longer than I expected, I understood that it was a process of…read moreelimination. They kept me informed every step of the way and got my AC blowing cold! Very courteous and professional. They even offered to drive me home to HPP! I highly recommend them!