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Hilo, HI

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Diagnostic Laboratory Services

5.0 (4 reviews)
Closed • 6:00 am - 10:00 AM

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2 years ago

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Chad B.

Mahalo for your feedback, Jeff!

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9 years ago

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7 years ago

Fabulous staff - efficient and nice. It's a pleasure to come here and I have a huge fear of needles!!!

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9 years ago

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Ask the Community - Diagnostic Laboratory Services

Hilo Benioff Medical Center - Clinical Labs of Hawaii at 1190 Waianuenue Ave

Hilo Benioff Medical Center

3.0(2 reviews)
2.4 mi

I usually go to Lanihuli or Komohana but my cardiologist was at the hospital so I came to this site…read moreand let me tell you, this site was the worse. I was the only one there and it took them 20 minutes to find a phlebotomist to draw me because apparently everyone is "on the floor". Then when I finally was called in to be drawn, it was a new person and I had to be poked twice. I could tell there is no training here. I do not mean to compare but newly hired phlebs at Lanihuli or Komohana are trained way better than the phlebs here. In that time I was being drawn, two people were by the bathroom talking gossip, and oh my god, the things they were saying were so unprofessional. Gabby, or what the other person called her, said outpatients don't really matter and she could care less about us and we are not priority. To management, why even open an outpatient clinic inside the hospital if your staff are just going to focus on the people hospitalized. You guys are raising unprofessional workers like this Gabby Girl. Train your staff better. I will be going to Lanihuli or Komohana from now on. They have amazing staff there who does not talk down to patients.

I am a Cancer patient and have always had a hard time with blood draws cause of my veins. I visited…read morethe Lab recently across from the hospital and there was a nice lady Malia who made me feel comfortable and took her time to find a vein and made the process painless. I am thankful for her and her compassion and will be going to her all the time now.

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Hilo Benioff Medical Center - Located in the Hilo Medical Center

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Located in the Hilo Medical Center

Diagnostic Laboratory Services - laboratorytesting - Updated October 2026

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