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    Hawaiian Rehabilitation Services - Experience freedom from pain!

    Hawaiian Rehabilitation Services

    4.2(16 reviews)
    58.2 mi

    Hawaiian Rehab has been great for Lymph massage, I appreciate their dedication. I will keep using…read morethem for as long as my provider says

    on O (Main account) 13 reviews·1 photo…read more 5 minutes ago New We had Zero Communication from this business prior to the appointment. Our appointment was at 2:00. We arrived at 1:45 and notified the receptionist of our arrival. She told us to have a seat and she would be with us. 1:50 she brought us standard paperwork for things that didn't apply to my wives arm therapy after a mastectomy surgery. We sat from 1:45 to 2:30 without anyone speaking to us or explaining when the therapist will come out and get us etc. At 2:15, I stood at the front counter to inquire about the obvious delay. The receptionist glanced looked at me, and looked away, and continued talking story about non-business related activities; mostly centered around an employee's new baby in the office area. I sat down at 2:20, thinking the receptionist would speak to me after she was through with her personal business. She did not. We stayed for another 15 minutes, until 2:32 with still no one speaking to us about there time frame for the therapy, delays etc. We walked out and I looked into the office area to tell her, however she was still wasting time with personal discussions about non-business related matters. We contacted them on our way back to Waimea and explained that their total lack of communication, both pre, and during, the office appointment was unprofessional and that we would like descriptions of the arm exercises they recommended my wife do. We received no follow up until today mid-morning. The e-mail was very condescending and obviously self-serving; explaining that we should have expected to sit 3o minutes from the time they booked us, and known the appointment was for 90 minutes. They reported us as a no show, to our doctor, apparently to justify their billing. We will be contacting the state licensing agency and our insurance company to curtail fraudulent medical billing practices. Shocked and disappointed in their lack of professional response. Don Oberloh Donoberloh@gmail.com

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