My phlebotomist Reno was amazing! Very kind gentle and I did not even feel the needle go in. Kudos…read moreto clinical labs for hiring Reno!!!!!

I went to get COVID checked, in preparation for school. Unbeknownst to me, I was not allowed to get…read moretested if I had been "exposed." I emphasized that this was a very small chance and I was deemed low risk by the CDC. They denied me the test, even though the situation was posed as a hypothetical question and I'm asymptomatic. Furthermore while registering for my appointment on the website it asks if there was potential exposure and it still allowed me to schedule an appointment. They are doing a disservice to this community, by not fully explaining their procedures and policy's correctly on their website. Do better. If you have to pay for COVID testing go to urgent care.

I've been here twice for bloodwork and the intake service sucks. The girl at the front definitely…read moreneeds training. She deliberately drags the check in process. Can't believe it takes this long to check in. Got here about 5:40 am and took over 15 minutes just to check in, there were 6 of us here.

I'm usually a difficult blood draw. The girl who took my blood was excellent. After the 2nd try was…read moresuccessful, she was concerned that I'd bruise from the 1st & double checked that the wrap was helping. No worries on my part.

Firstly, parking was not a problem at the Ponahawai branch. I walked into the lab, checked in, and…read morewas about to take a seat. Before I could sit, I was asked to go to the blood draw room. Staff was cordial and respectful towards an elderly man. The entire experience ran quickly and smooth as silk. Two thumbs up for this branch office.

What are dull needles good for? Nothing. They're pointless!…read more I like to think I'm generally a pretty healthy person. If ever I get sick, it's usually not anything worse than the common cold. Recently, however, I did have reason to go in to get checked out and was ordered to get my blood tested. Enter Diagnostic Laboratory Services (DLS). Located very closely to Dr. Rodney Ono/Dr. Matthew Dykema's office, DLS is right around the corner in the exact same building. Requiring less than a minute of wandering around, looking for the right door (in my experience, at least). When you enter, the staff are very friendly and helpful. Instructing you on exactly what it is that you need to do, in a clear and concise manner. It may also have been coincidence, but when I went there was basically no wait between when I got there and handed in my papers, to when I was called back to have my blood drawn. Which is always a plus in my book. As you're taken into the back, the staff are again very friendly and personable. Doing all that they can to get your mind off of the fact that you're about about to have a large needle poked into your arm. To their credit, it did work to a degree! Having heard some horror stories about having blood drawn (technicians not being able to find a vein, leaving a big bruise, etc.), I think that this experience was quite good. Getting the blood drawn was quick and relatively painless, and the staff were nothing but nice the entire time. If ever you are given a choice of what lab to use for blood tests or something, I wouldn't hesitate to use DLS. Or, if you know that you do have to go there for tests, I wouldn't sweat it.

I had a doctor's appointment this morning and opted to use Clinical Labs of Hawaii because they…read morewere on the same floor. Maria ran a one-stop shop -- she greeted me in a friendly manner, had me complete the necessary paperwork then drew my blood like a pro (hardly felt it). She was patient and helpful, an empathetic listener. I was in and out of there within 10 minutes.

I usually go to Lanihuli or Komohana but my cardiologist was at the hospital so I came to this site…read moreand let me tell you, this site was the worse. I was the only one there and it took them 20 minutes to find a phlebotomist to draw me because apparently everyone is "on the floor". Then when I finally was called in to be drawn, it was a new person and I had to be poked twice. I could tell there is no training here. I do not mean to compare but newly hired phlebs at Lanihuli or Komohana are trained way better than the phlebs here. In that time I was being drawn, two people were by the bathroom talking gossip, and oh my god, the things they were saying were so unprofessional. Gabby, or what the other person called her, said outpatients don't really matter and she could care less about us and we are not priority. To management, why even open an outpatient clinic inside the hospital if your staff are just going to focus on the people hospitalized. You guys are raising unprofessional workers like this Gabby Girl. Train your staff better. I will be going to Lanihuli or Komohana from now on. They have amazing staff there who does not talk down to patients.

I am a Cancer patient and have always had a hard time with blood draws cause of my veins. I visited…read morethe Lab recently across from the hospital and there was a nice lady Malia who made me feel comfortable and took her time to find a vein and made the process painless. I am thankful for her and her compassion and will be going to her all the time now.

we had an emergency de-gloving dog bite on my lower arm. The staff was super friendly and very…read moreattentive. Dr. Dan Silverman was an amazing pinch-hitter for the surgeon. He sewed me up with 36 stitches, matching all parts of my skin and tattoo together they took care of my pain in the best way possible and filled me with IV antibiotics. I am very grateful for all their services.

The hospital is excellent except for the er. Almost bled out. Triage nurse told me to wipe the…read moreblood on my clothes. I said I should have stayed home. She said then go home. Ended up going to Kuakini er. For proper treatment. Wow. What a relief at an Oahu hospital. Er. Also while in er. Hilo Hospital. The beautiful young nurses were sitting around talking story. There were about 6 security guards near the beautiful nurses. This is the first et I have ever been in that acted like the angel of death. This is where the medical person wants you to die.

My PCP and an Urgent Care Staff are here. The doctors and staff give compassionate and quality…read morecare. They also have x-ray on sight.

I qualified for Medicare Advantage and tried to make an appointment for a physical. After…read moresubmitting my new patient documents I was informed the next availability was in 6MONTHS!!!! That is simply not acceptable to me. I've paid into Medicare for over 30 years and this is the type of service I am eligible for? Needless to say I will be going with another healthcare company as of 2/1. Unbelievable!

Wow! I am so impressed with the immediate response from Clinical Labs and the integrity with which…read morethey are managing the water fountain issue. Without hesitation they took responsibility for the problem and made no excuses. Per management, the Pahoa fountain has already been replaced with a new one, and all other fountains on the Big Island will immediately be inspected, sanitized, and replaced if necessary. Kudos to Clinical Labs for setting the example of how to manage customer complaints/health risks - immediately and with grace! Mahalo!!!

I always have my lab work done at the Pahoa office. I find it. Totally adequate. The work that they…read moredo is wonderful and it never hurts but the waiting room is very small. You can wait in your car however it's very nervous thing to know when is your time

I recently had the opportunity to visit Diagnostic Laboratory in the new Puna Kai Shopping Center…read morein Pāhoa. My doctor in Honolulu ordered a needed blood test while I was in my part-time home here. Jessica who is in charge there, provided excellent and caring service. I did my blood test and my doctor in Honolulu received the favorable results the next day in Honolulu. The lab is clean, spacious and welcoming! So happy Diagnostic Lab is here in Pahoa!

The check-in process was smooth and they take my insurance (Kaiser) which made it really easy…read more The team at Hilo Urgent Care Center was very kind and they were able to prescribe meds to treat my issue. There were some problems with sending the prescription over to the pharmacy though so just be prepared to wait a bit. Overall would visit this clinic again if I need to. Thank you Hilo Urgent Care Center!

I was having bad ear pain on a Saturday and I couldn't wait until Monday to call my pcp but it was…read morealmost 4 pm. I figured if Urgent Care was busy then I would just try again on Sunday. Luckily, they weren't too busy and from the receptionist to the provider, everyone was so accommodating, helpful, understanding, and kind. It was honestly such a pleasant visit. I've actually been there another time for my son while it was super busy and it was actually a pretty good visit that day too. So if I ever had to go again, I wouldn't have any doubt they will be just as accommodating, helpful, understanding, and kind.