Wow! I am so impressed with the immediate response from Clinical Labs and the integrity with which…read morethey are managing the water fountain issue. Without hesitation they took responsibility for the problem and made no excuses. Per management, the Pahoa fountain has already been replaced with a new one, and all other fountains on the Big Island will immediately be inspected, sanitized, and replaced if necessary. Kudos to Clinical Labs for setting the example of how to manage customer complaints/health risks - immediately and with grace! Mahalo!!!

I always have my lab work done at the Pahoa office. I find it. Totally adequate. The work that they…read moredo is wonderful and it never hurts but the waiting room is very small. You can wait in your car however it's very nervous thing to know when is your time

Firstly, parking was not a problem at the Ponahawai branch. I walked into the lab, checked in, and…read morewas about to take a seat. Before I could sit, I was asked to go to the blood draw room. Staff was cordial and respectful towards an elderly man. The entire experience ran quickly and smooth as silk. Two thumbs up for this branch office.

What are dull needles good for? Nothing. They're pointless!…read more I like to think I'm generally a pretty healthy person. If ever I get sick, it's usually not anything worse than the common cold. Recently, however, I did have reason to go in to get checked out and was ordered to get my blood tested. Enter Diagnostic Laboratory Services (DLS). Located very closely to Dr. Rodney Ono/Dr. Matthew Dykema's office, DLS is right around the corner in the exact same building. Requiring less than a minute of wandering around, looking for the right door (in my experience, at least). When you enter, the staff are very friendly and helpful. Instructing you on exactly what it is that you need to do, in a clear and concise manner. It may also have been coincidence, but when I went there was basically no wait between when I got there and handed in my papers, to when I was called back to have my blood drawn. Which is always a plus in my book. As you're taken into the back, the staff are again very friendly and personable. Doing all that they can to get your mind off of the fact that you're about about to have a large needle poked into your arm. To their credit, it did work to a degree! Having heard some horror stories about having blood drawn (technicians not being able to find a vein, leaving a big bruise, etc.), I think that this experience was quite good. Getting the blood drawn was quick and relatively painless, and the staff were nothing but nice the entire time. If ever you are given a choice of what lab to use for blood tests or something, I wouldn't hesitate to use DLS. Or, if you know that you do have to go there for tests, I wouldn't sweat it.

I went to get COVID checked, in preparation for school. Unbeknownst to me, I was not allowed to get…read moretested if I had been "exposed." I emphasized that this was a very small chance and I was deemed low risk by the CDC. They denied me the test, even though the situation was posed as a hypothetical question and I'm asymptomatic. Furthermore while registering for my appointment on the website it asks if there was potential exposure and it still allowed me to schedule an appointment. They are doing a disservice to this community, by not fully explaining their procedures and policy's correctly on their website. Do better. If you have to pay for COVID testing go to urgent care.

Thank you clinical labs on Lanihuli. Got our travel test done there. Staff was friendly and…read moreprofessional. Got our results back around 14 hours. They're so fast too.

I've been here twice for bloodwork and the intake service sucks. The girl at the front definitely…read moreneeds training. She deliberately drags the check in process. Can't believe it takes this long to check in. Got here about 5:40 am and took over 15 minutes just to check in, there were 6 of us here.

I'm usually a difficult blood draw. The girl who took my blood was excellent. After the 2nd try was…read moresuccessful, she was concerned that I'd bruise from the 1st & double checked that the wrap was helping. No worries on my part.

Katrina needs a promotion to District Manager! This clinician is on it! Wow!…read more She not only covered the front desk, took a payment and knew how to provide a receipt but she also went into the lab and drew blood for me, without pain! She was trained in Texas then moved here to be with family. I always use clinical labs! Katrina is another reason why! There were two other employees in the back but not sure if they did anything to help. Katrina did it all! A Pheonom. The kind of employee who deserves recognition!

I so appreciate Hara! She is a great asset to your company and has always taken good care of me…read moreevery time I go in and have blood work done! Thank you, Kym C.

1. Excellent phlebotomists who are able to draw blood on the first stick, vs 5+ times (for at least…read more3 of my difficult elder relatives to draw blood from) compared to our other local lab company. 2. Morning wait time. You may have to wait, but much less in comparison to a no-appointment walk in at other labs. 3. One family member thinks there is more accuracy with labs here. I don't know the difference but she will only use this lab company because of it.

UNPROFESSIONAL AND DISHONEST:…read more DLS is simply bad news. They are disorganized, unprofessional and dishonest. They "lost" all of my paperwork in less than 24 hours after my Dr. had sent it. I explained I was going in for my medical procedure the following day and desperately needed the test. So DLS then lied to my face saying they would contact my Dr. to follow up. My Dr. and I waited for nearly an entire day without any contact from DSL and with the procedure scheduled less than 20 hours later were left scrambling to find an alternative. The fact that DLS "lost" paperwork is one thing, but to tell me they would address their incompetence - and then do nothing- is pure BS! DLS could not care less. Not one person from DLS ever bothered to contact me after loosing my paperwork to apologize. They're simply in it to 'work the (insurance) system'; you are just another 'dollar' to them.

Very clean place! In general, all staff is very nice (phlebotomists) are always careful and jovial.read more

Fantastic lab that has the best phlebotomist on the island! I highly recommend. Clean, fast,…read moreprofessional, and overall wonderful staff.

I had a doctor's appointment this morning and opted to use Clinical Labs of Hawaii because they…read morewere on the same floor. Maria ran a one-stop shop -- she greeted me in a friendly manner, had me complete the necessary paperwork then drew my blood like a pro (hardly felt it). She was patient and helpful, an empathetic listener. I was in and out of there within 10 minutes.

Per Hawaii's Safe Travel requirements, my husband and I were tested for Covid 72 hours prior to our…read morearrival on the Big Island. We uploaded our negative test results and prepared for a fun week in the islands. On arrival at the Kona airport, we (and all arriving passengers) were required to undergo a second test, with the assurance that "no news was good news". Except for a text informing us that our samples had arrived at the lab, we received "no news". Upon arrival at our hotel, our desk clerk let us know that Kauai (where we would be traveling 3 days later) would require that we be tested again because our UC San Diego tests were outside of the 72 hour window required for the Hawaii Safe Travels platform. So, even though we were already in Hawaii, and even though we had been tested twice in the last 4 days, on Day 2 of our relaxing island vacation, we spent the morning researching a Covid testing clinic that could provide us with results in time to travel, now 2 days later. S&G Labs in Kailua Kona seemed to offer what we now required, so we planned our one of two full days on the Big Island so that we could be at their office at the appointed time. I was in a pretty bad mood about it at this point, since it seemed like we had already jumped through every hoop. And our vacation was now $550 over budget, with the combined total of the tests in San Diego and Kona - money we could have spent on meals or activities which would have supported local businesses. We ended up arriving at S&G a bit early from our drive, but were warmly welcomed anyway. In fact, the reason I am even reviewing something I was angry about having to fit into our trip, and angry about paying for - again, is that the staff was incredible. It's been exactly two weeks (we were there 4/20/21), and I can't remember their names. A young man with awesome hair (you'd know it if you saw it), and a young woman - both amazingly hospitable, making us feel comfortable with the process and actually engaging in an intelligent conversation while we took turns being tested. Their interaction actually made what started as an irritating experience pleasant. Enjoyable. And yes, we received the results on time, just as they promised. And we went to Kauai, and we will not travel to Hawaii again until the Covid Vaccination passports are instituted for visitors.

Very pleased with the quality of print services from Island Photo. This is a really great Big…read moreIsland service, located in the new shopping mall in Pahoa. Worth the extra few miles drive but they also ship orders. On Saturdays, say hi to Stephen, a photographer who helps with the array of services and some very good photography for sale. I recommend them. Mahalo!

#25 for 2018 Walking…read moreinto Tanglewood is a stepping into a mystical world of wonder. First, Harry and Mouse, that's right a Mouse lives here. They are the most wonderous people you can meet with an interesting history of succesfull businesses from bakery to computer technology. Harry applies his grasp of physics and technology to the camera producing incredible art. You can see the love and feel the passion in each piece displayed. Self taught he has learned quickly his craft. I am always amazed and excited to see what he does next. When you reach the property, you walk through a gate to be greeted by Little, their not so little dog. To the right is their working studio doubling as their gallery. There are small prints to large prints. And, can go larger if you so desired. Mouse custom frames each masterpiece to perfection. It is a working studio. You may see where Mouse builds the frames. She may be putting the canvas onto the frames, stretching it. A few computers showing galleries of gorgeous pictures Harry is working on. A commercial printer to handle their work load, and large prints. It is easy to see Harry loves shooting the stars, waves and volcano. His shots of the milky way are breath taking. The volcano shooting clouds of lava and smoke are just incredible. The strength of the waves blanketed by the stars in the same frame, astounding. Please go see for yourself. Tanglewood is open every weekend. One Saturday a month, they have a potluck when all photographers are invited to join in a Saturday of sharing. Harry is willing to share not holding anything back. That makes him special when often information is protected like a secret. You can find his work on Amazon, through select stores and always in their home, Tanglewood Gallery. An interior designer is available. You can talk to Harry about that if that is a service you need. Note: Mouse is famous for creating scrap cookies out of Colorado so many years back. Many have tried to copy, imitate but her's is still #1. The story behind that is very interesting but that's best heard from her when you visit.