I went to get COVID checked, in preparation for school. Unbeknownst to me, I was not allowed to get…read moretested if I had been "exposed." I emphasized that this was a very small chance and I was deemed low risk by the CDC. They denied me the test, even though the situation was posed as a hypothetical question and I'm asymptomatic. Furthermore while registering for my appointment on the website it asks if there was potential exposure and it still allowed me to schedule an appointment. They are doing a disservice to this community, by not fully explaining their procedures and policy's correctly on their website. Do better. If you have to pay for COVID testing go to urgent care.

Thank you clinical labs on Lanihuli. Got our travel test done there. Staff was friendly and…read moreprofessional. Got our results back around 14 hours. They're so fast too.

I've been here twice for bloodwork and the intake service sucks. The girl at the front definitely…read moreneeds training. She deliberately drags the check in process. Can't believe it takes this long to check in. Got here about 5:40 am and took over 15 minutes just to check in, there were 6 of us here.

I'm usually a difficult blood draw. The girl who took my blood was excellent. After the 2nd try was…read moresuccessful, she was concerned that I'd bruise from the 1st & double checked that the wrap was helping. No worries on my part.

Firstly, parking was not a problem at the Ponahawai branch. I walked into the lab, checked in, and…read morewas about to take a seat. Before I could sit, I was asked to go to the blood draw room. Staff was cordial and respectful towards an elderly man. The entire experience ran quickly and smooth as silk. Two thumbs up for this branch office.

What are dull needles good for? Nothing. They're pointless!…read more I like to think I'm generally a pretty healthy person. If ever I get sick, it's usually not anything worse than the common cold. Recently, however, I did have reason to go in to get checked out and was ordered to get my blood tested. Enter Diagnostic Laboratory Services (DLS). Located very closely to Dr. Rodney Ono/Dr. Matthew Dykema's office, DLS is right around the corner in the exact same building. Requiring less than a minute of wandering around, looking for the right door (in my experience, at least). When you enter, the staff are very friendly and helpful. Instructing you on exactly what it is that you need to do, in a clear and concise manner. It may also have been coincidence, but when I went there was basically no wait between when I got there and handed in my papers, to when I was called back to have my blood drawn. Which is always a plus in my book. As you're taken into the back, the staff are again very friendly and personable. Doing all that they can to get your mind off of the fact that you're about about to have a large needle poked into your arm. To their credit, it did work to a degree! Having heard some horror stories about having blood drawn (technicians not being able to find a vein, leaving a big bruise, etc.), I think that this experience was quite good. Getting the blood drawn was quick and relatively painless, and the staff were nothing but nice the entire time. If ever you are given a choice of what lab to use for blood tests or something, I wouldn't hesitate to use DLS. Or, if you know that you do have to go there for tests, I wouldn't sweat it.

1. Excellent phlebotomists who are able to draw blood on the first stick, vs 5+ times (for at least…read more3 of my difficult elder relatives to draw blood from) compared to our other local lab company. 2. Morning wait time. You may have to wait, but much less in comparison to a no-appointment walk in at other labs. 3. One family member thinks there is more accuracy with labs here. I don't know the difference but she will only use this lab company because of it.

UNPROFESSIONAL AND DISHONEST:…read more DLS is simply bad news. They are disorganized, unprofessional and dishonest. They "lost" all of my paperwork in less than 24 hours after my Dr. had sent it. I explained I was going in for my medical procedure the following day and desperately needed the test. So DLS then lied to my face saying they would contact my Dr. to follow up. My Dr. and I waited for nearly an entire day without any contact from DSL and with the procedure scheduled less than 20 hours later were left scrambling to find an alternative. The fact that DLS "lost" paperwork is one thing, but to tell me they would address their incompetence - and then do nothing- is pure BS! DLS could not care less. Not one person from DLS ever bothered to contact me after loosing my paperwork to apologize. They're simply in it to 'work the (insurance) system'; you are just another 'dollar' to them.

I had a doctor's appointment this morning and opted to use Clinical Labs of Hawaii because they…read morewere on the same floor. Maria ran a one-stop shop -- she greeted me in a friendly manner, had me complete the necessary paperwork then drew my blood like a pro (hardly felt it). She was patient and helpful, an empathetic listener. I was in and out of there within 10 minutes.

It was unfortunate that we needed to use the services of a hospital, however, from the time we…read moreentered the Hilo Benioff Medical Center emergency room and through a 7 day stay, all the medical staff were very professional and friendly. The health issue was diagnosed and treated immediately with surgery within a few hours of arrival. All the staff appeared to really enjoy their jobs and caring for patients.

Got admitted right away they took care of my husband with his needs in an efficient manner…read more Nice friendly staff. So far the only wait it for the results of the X-ray and the cat scan. So I can finish my rating and we got out of there in about 3 and half hours! Nothing like the mainland they would have my 80 year dad wait for 12 hours. I was very happy with their service thank you for helping with the Veterans.

My PCP and an Urgent Care Staff are here. The doctors and staff give compassionate and quality…read morecare. They also have x-ray on sight.

I qualified for Medicare Advantage and tried to make an appointment for a physical. After…read moresubmitting my new patient documents I was informed the next availability was in 6MONTHS!!!! That is simply not acceptable to me. I've paid into Medicare for over 30 years and this is the type of service I am eligible for? Needless to say I will be going with another healthcare company as of 2/1. Unbelievable!

Wow! I am so impressed with the immediate response from Clinical Labs and the integrity with which…read morethey are managing the water fountain issue. Without hesitation they took responsibility for the problem and made no excuses. Per management, the Pahoa fountain has already been replaced with a new one, and all other fountains on the Big Island will immediately be inspected, sanitized, and replaced if necessary. Kudos to Clinical Labs for setting the example of how to manage customer complaints/health risks - immediately and with grace! Mahalo!!!

I always have my lab work done at the Pahoa office. I find it. Totally adequate. The work that they…read moredo is wonderful and it never hurts but the waiting room is very small. You can wait in your car however it's very nervous thing to know when is your time

I recently had the opportunity to visit Diagnostic Laboratory in the new Puna Kai Shopping Center…read morein Pāhoa. My doctor in Honolulu ordered a needed blood test while I was in my part-time home here. Jessica who is in charge there, provided excellent and caring service. I did my blood test and my doctor in Honolulu received the favorable results the next day in Honolulu. The lab is clean, spacious and welcoming! So happy Diagnostic Lab is here in Pahoa!

I went there for a sharp pain beneath body of the sternum. Examined thoroughly by the physician…read moreassistant. It wasn't my heart but GERD. It was a big relief to find that out.

The physician's tone/delivery was very rude. I experienced her last year as well and it was the…read moresame. After a second visit with her, I wouldn't go back.