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DIA Unlimited Express Transportation

1.0 (1 review)
Open • Open 24 hours

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10 months ago

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Gayle P.

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Flagship Tours and Limousine Service - Email from them acknowledging the date was 12/13

Flagship Tours and Limousine Service

3.0(2 reviews)
16.1 km

Congratulations on earning the first negative review I have ever left! We booked a 55 person bus…read morefor a bar crawl on 12/13/25. The bus did not show up at the scheduled time. When we called, the dispatcher realized that they had mistakenly booked the bus for the next day (An honest mistake based on the comments they put in the invoice however we had agreed on the 13th and had multiple emails stating that). The dispatcher was very helpful in the matter and was able to get us two 30 person buses to our location 2 hours after our scheduled departure so that the day was not completely ruined and we appreciated that. That alone would not have garnered a negative review from me, I get it, mistakes happen; but how you respond to those mistakes is what matters. So when I called during the week to hopefully get some form of reim or at the very least an official apology for the mistake, I was ignored! Five texts left on 'read', multiple calls not returned, multiple emails not replied to. Not once did I yell at anyone or give anyone a hard time, I simply stated that we did not receive the service that we paid for and I was hoping for some sort of refund or compensation for the trouble. Complete radio silence from the company. I don't understand what I did to earn such a disrespectful unprofessional (non) response. Be cautious to anyone considering this company, they use Zelle for their transactions and so when they make a mistake you have no way to get your money back and they refuse to take accountability for their mistakes.

Flagship Tours has been my go to company for years!! Mr. Stocks was extremely professional and an…read moreoverall great guy. They were able to offer outstanding customer service and their pricing is very competitive!!!

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Flagship Tours and Limousine Service
Flagship Tours and Limousine Service - Paid invoice. Delivery date 12/13 however additional info states 12/14 hence the confusion.

Paid invoice. Delivery date 12/13 however additional info states 12/14 hence the confusion.

Flagship Tours and Limousine Service

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Big Bus Washington DC - 2nd level of bus - great views!

Big Bus Washington DC

1.9(737 reviews)
26.3 km•NoMa

First, the 7pm Black loop is TOTALLY WORTH IT. Its cool enough, and includes 2 stops…read more They gave us too much time at the Dr King memorial and too little time at the Lincoln memorial, but seeing DC from 7pm to 9pm is the way to go, imho. But if its a hot or muggy day, the photos of smiling passengers will not be indicative of your red/blue line experience. These buses have no A/C, and if you want to sit al-fresco and its a sunny day, you'll be just as sweaty. Think: "summertime Alabama prison bus experience" and this will meet that expectation.

We got a 24 hour ticket and upgraded to include the evening tour. There was no mention of a…read morererouting due to road closures. We should have thought about it. The guy told us to get on the bus and stay on. It would do the red line, then the blue line. We could then do the evening tour. Okay then. Off we go. Finished the red line, and we're told to get off the bus. What? Last bus is at 4:30.. not what we were told. Not happy. We went on to the evening tour. I'd say it was pretty good. I did enjoy that parts of this tour. Didn't enjoy the "stories" so much. Would have liked more history. We got the bus the next morning and went to Arlington. When we finished we went to the stop, not such great bus timing. Their brochure said buses come every 15 minutes. After an hour of waiting we tried to contact BB to see what was going on? They do not have a phone number that works. There is an email address that stars it will get back to you in 24 hours.., what? We waiting over an hour and gave up for an uber. We did get another email telling us there are delays due to events. This is not okay we when have paid for a 24 hour pass that is not usable. All in all, our 24 hour pass was good for 3 hours. Reason for this? Maybe because only two buses run on Sunday. So unless you have the time to wait two hours for your next bus, it's not worth it! Do not use this service!

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Big Bus Washington DC - 01.18.25 Ford's Theatre is best known for being the site of the assassination of Abraham Lincoln

01.18.25 Ford's Theatre is best known for being the site of the assassination of Abraham Lincoln

Big Bus Washington DC - The Lincoln Memorial

The Lincoln Memorial

Big Bus Washington DC - Art museum

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Art museum

DIA Unlimited Express Transportation - airport_shuttles - Updated October 2026

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