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DIA Unlimited Express Transportation

1.0 (1 review)
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5 months ago

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Gayle P.

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Flagship Tours and Limousine Service - Email from them acknowledging the date was 12/13

Flagship Tours and Limousine Service

3.0(2 reviews)
16.1 km

Congratulations on earning the first negative review I have ever left! We booked a 55 person bus…read morefor a bar crawl on 12/13/25. The bus did not show up at the scheduled time. When we called, the dispatcher realized that they had mistakenly booked the bus for the next day (An honest mistake based on the comments they put in the invoice however we had agreed on the 13th and had multiple emails stating that). The dispatcher was very helpful in the matter and was able to get us two 30 person buses to our location 2 hours after our scheduled departure so that the day was not completely ruined and we appreciated that. That alone would not have garnered a negative review from me, I get it, mistakes happen; but how you respond to those mistakes is what matters. So when I called during the week to hopefully get some form of reim or at the very least an official apology for the mistake, I was ignored! Five texts left on 'read', multiple calls not returned, multiple emails not replied to. Not once did I yell at anyone or give anyone a hard time, I simply stated that we did not receive the service that we paid for and I was hoping for some sort of refund or compensation for the trouble. Complete radio silence from the company. I don't understand what I did to earn such a disrespectful unprofessional (non) response. Be cautious to anyone considering this company, they use Zelle for their transactions and so when they make a mistake you have no way to get your money back and they refuse to take accountability for their mistakes.

Flagship Tours has been my go to company for years!! Mr. Stocks was extremely professional and an…read moreoverall great guy. They were able to offer outstanding customer service and their pricing is very competitive!!!

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Flagship Tours and Limousine Service
Flagship Tours and Limousine Service - Paid invoice. Delivery date 12/13 however additional info states 12/14 hence the confusion.

Paid invoice. Delivery date 12/13 however additional info states 12/14 hence the confusion.

Flagship Tours and Limousine Service

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DIA Unlimited Express Transportation - airport_shuttles - Updated May 2026

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