******UPDATE:*****
It has not been over a year since Joe…read moredestroyed my new home. He has since blocked my number and refused to give me a refund for the work he never did nor any of the damages dealt to my home. I ended up having to get new drywall put in from him over torquing, new face plates for outlets which he didn't bother to bring and re-align all my TVs because apparently he doesn't know how to use a level. Also not to mention after leaving several messages for his wife, Carla Selgado none of my calls were returned. I TRULY HOPE PEOPLE STAY AWAY FROM SLEEZE BAGS LIKE THIS. HE IS NOT INSURED NOR DOES ANY LEGIT LICENSES TO DO THIS. LOOK IT UP, ITS ALL PUBLIC RECORD.
If you're considering hiring a TV mounting service, I strongly advise against using TV Mount Now, located in Quakertown, PA, and operated by Joe. My personal experience with this company has been one of the most unprofessional and frustrating service encounters I've ever had, leaving me not only dissatisfied but financially and physically impacted.
Scope of Work
I hired Joe to install 4 TVs and 4 soundbars in my brand-new home. The project began on Monday, September 23rd, 2024, and even after a week of work, he left the job incomplete. Months later, the situation remains unresolved, with Joe owing me money for unfinished work. He initially promised to pay me back but has been avoiding my calls for the last 4 months, showing no intention of honoring his commitment.
Professionalism and Work Ethic
Joe's behavior throughout the project was completely unprofessional. He averaged only 1 TV mounted per day, citing excuses such as "other clients" or "dinner time" and leaving as early as 3 p.m. daily. His repeated delays and inability to focus on completing the task were completely unacceptable.
When I didn't have the correct TV mount on hand (an oversight I promptly resolved by running to Best Buy within 30 minutes), he chose not to proceed with any other work. Instead, he idled, wasting valuable time and showing a complete lack of initiative or respect for the project schedule.
Additionally, his frequent cigarette breaks caused my brand-new home to reek of smoke. This was not only unprofessional but incredibly disrespectful, particularly given the condition and value of my newly constructed home.
Damage and Financial Impact
Joe caused significant damage to the drywall in multiple areas of my home while attempting to install the TVs and soundbars. For a brand-new home, this kind of carelessness is unacceptable and has left me with additional costs to repair the damage.
Furthermore, he demanded full payment upfront before completing the work, which is highly unusual and puts clients in a vulnerable position. Despite paying him in good faith, he left the project incomplete and continues to ignore all my attempts to resolve the situation. He owes me money for the work he failed to finish, and after 4 months of empty promises, it's clear he has no intention of reimbursing me.
Recommendation
In summary, my experience with TV Mount Now and Joe has been a nightmare. From unprofessional behavior, unnecessary delays, and careless damage to my home to his refusal to honor his financial commitments, this service has been a complete failure.
I strongly urge anyone considering his services to look elsewhere. There are many reputable professionals who value their clients and deliver quality work without compromising the client's home or trust. Do not fall victim to this company's unethical practices. Avoid TV Mount Now at all costs.