Let me start by saying that I found a wedding dress that was exactly the style that I was looking for and on sale for only $100! The only problem was that the only dress the store had available (huge corporate company that is nationally known) was three sizes too big for me. No other stores had it and neither did the warehouse. When I spoke to that same company's alterations department, they told me that alterations would cost around $500 and that was only if they were able to bring it in that much. It was a fairly simple dress but they explained how they would have to move the straps, add cups, yada yada. Basically, they told me that if I got any smaller, I would have to get a new dress. Seriously? It was 5 months before my wedding and I had definitely planned on losing weight. So I went for a second opinion.
That's when I found Helen at DHP alterations. I scheduled a consultation with her and when I tried on my dress she asked me what the other company told me. I explained about the straps, adding cups, and all the other yada yadas. I kind of felt like me repeating what they would have done was giving her instructions on how she would do it. Then when I mentioned what they said about bringing it in so much, she completely agreed. I swear I have never (in my life!) been so torn as to whether or not I should lose weight! But what made it worse was when I told her that I would rather not get another dress because not only was it at a good price, but it was exactly the style that i was looking for. Simple, yet elegant. She proceeds to tell/ask me, "Well, are you THAT in love with this dress?? I mean, you could definitely find something nicer than this online from one of those chinese websites. You just have to order big because they run small. I can let out easier than I can bring in." Wow. Because we're the same ethnicity, and my family has been that way my whole life, I let it go no matter how much it sucked. She told me the entire thing would cost $180 but, again, said that if I lose any more weight then she couldn't do it. So we scheduled an appointment closer to my date to "see if that was the dress I would be wearing on my wedding day or not." I felt so defeated.
It was Helen's idea to schedule the appointment for two days after she came back from her vacation. I kept saying that we can wait a bit so that she can rest but she insisted. That's fine so I made sure to take off from work to attend the appointment. Come the day of the appointment, she had a sign on the door saying that she was on vacation and would return on a certain date. That date was the day prior to me standing there and reading it. I waited there for 30 minutes and she didn't show up. The phone number was a shop number so there was no point but I left 2 messages anyway. Once when I got there (because she keeps the door locked) and another 15 minutes after we were scheduled to meet.
I looked up other alterations places nearby and found someone who could take me right away since I had everything with me. I learned to not say anything about the dress to this one and to see what she would say. I tried it on and she started listing off things that needed to be done and it was spot on with what I was told by the corporate professionals. I asked her about bringing it in and she said that it would take a little more effort but definitely doable. I explained what I was told twice previously and she said, "Why would you need to buy another dress? You have this one on you already and it's what you love so I don't understand why they couldn't make it work." WHAT A RELIEF. Granted she cost almost twice as much as DHP but I feel like she is totally worth it. Her company's review will come later, when I get my dress back. :)
As far as Helen, it's been two weeks since she never showed to her appointment and I haven't received a call back explaining or apologizing. I do hope everything is okay and that she returned safely, but it isn't even really about her not showing up. My issues that I fought to overlook was with her approach and how she made me feel about my chosen dress, cheap or not. read more