During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Hard to coordinate with and very inconsistent. Too many people responding on their behalf and none…read moreof them document anything it seems. Nobody knows what anybody said to the last person they talked to.

Highly recommend!!! Water rehab & restoration was amazing…read morethroughout the mitigation process. From the initial intake with colt , demolition with Greg & Javier , Lisa in the office addressing my concerns and tanner helping me out during the management of this unfortunate water situation I was in. They were with me every step of the way and made me feel VALUED as a customer . Can't thank them enough for everything they've done for me. As a company all together they have gone above and beyond!

TERRIBLE! STAY AWAY! DO NOT TRUST!…read more They are NOT honest!!!! The owner, Dustin is money hungry only and will scam you insurance company and NOT tell you about all the "other" fees or damage they will do to your home. They will also cheat you out of quality materials and try to use cheaper ones to add more profit to themselves. more so, threats of putting a lean on you home were made for non payment.... when it was THEIR FAULT! the staff is irresponsible and ignorant!

The most significant section of my home is my kitchen, and I was very upset when we experienced…read moresome water damage because I keep my daily routine in order in my kitchen. The crew was highly professional and worked fast to restore everything to normal. It is so nice to have a working and comfortable kitchen back without all the mess.

Overall negative experience with our bathroom renovation due to poor safety, workmanship, and…read moreproject management. Examples: a chandelier over the tub was mounted to a plastic box sitting directly on ceiling drywall with the cable unsecured along the attic floor; several items required rework, including a custom vanity with an off-center sink cabinet, unlevel countertops, and visibly slanted shelves; the plumbing work had multiple problems and the plumber and his sister were fired. Ther are many, many other things I could mention. The project took over eight months instead of the four promised, with work gaps of days and sometimes weeks. I met with the PM three times to create a timeline, but they fell behind every time. The only reason he gave was schedule conflicts with other jobs. One positive: Guillermo and Jose were responsive and fully guaranteed their work. They made sure I was satisfied with the end product before ending the project.

TruStar presentation and work was good! Workers were courteous and professional.................read more

Utilizing TruStar was a mistake. The actual crew was pleasant but the office was rude and they…read moreappeared to be more focused on billing than by extracting the water out of my house.

We had a great experience with Reactic Restoration DFW. They were reliable, honest, and trustworthy…read morefrom start to finish. Nevo took the time to walk us through the entire process, explaining everything clearly so we always knew what to expect. One thing that really stood out was how responsive he was. Whenever I had a question, he replied to my texts quickly and was always willing to help. Most importantly, we never felt pressured. They didn't try to upsell us or charge us for products or services we didn't need. It's refreshing to work with a company that values honesty and puts the customer's best interests first. I highly recommend Reactic Restoration DFW to anyone looking for a restoration company they can trust.

We were in the final stages before closing on a house and mold was found on a final inspection. We…read morecontacted 3 companies and selected Reactic Restoration to do the remediation. Thor price was competitive and they could get to it quickly. During the process, our service representative, Alon, was very helpful and responsive. He was always available when I had questions and he updated me as work progressed. They finished on time and did a great job. I would highly suggest Reactic Restoration if you have a need for a mold remediation company.

Our AC unit leaked and flooded the attic, causing water damage to two rooms, requiring the ceilings…read moreto be replaced. The Horizon team was extremely responsive to our request and came out the very next day to assess the damage and begin work. They worked with the insurance company directly (including completing the work prior to to the insurance payout) and made it as easy as possible for us to get our home repaired. Thank you DJ and team. I highly recommend the Horizon team for any water damage and restoration work, our ceilings look brand new.

I noticed some swelling on the walls of the shower and did not know what to do about it. So, I…read morecalled DJ at Horizon Water Damage & Restoration and he took the time to get a better understanding of the issue by asking all the right questions and was able to remotely diagnose the possible root cause. Then he provided his expert guidance on the next steps I should take with the insurance company to start the process of resolving it timely preventing further damage. I was very appreciative of the help I received from Horizon and I highly recommend them for honest guidance and damage restoration.

Had an exterior faucet pipe leak into master bedroom. Cavalry responded quickly and arrived when…read morethey said they would. Informed me of the work to be done. Would recommend.

Cavalry staff provided expert, knowledgeable service. I could not express my gratitude during a…read morestressful time! The work they did was exceptional - I recommend them without reservation!