We had issues with Dry force right from the beginning. From people not showing up at their schedule…read moretimes to failing to submit claims for pack out today's in submitting revised claims - delaying our work for weeks leaving my kitchen floor a hazard to walk on. My elderly dad ended up falling twice . The packout team started treating to with hold our furniture until they got paid . It was a complete nightmare. Worse part was causing delays in getting Dry Force paid by my insurance (again their fault they never submitted packout claim which I was never aware of and paid them from what my insurance had already given me. Then they come after me with a lien on my property! I highly recommend looking them up on BBB- it's a common theme.

They need to rename this company "SCAM FORCE". Here is my…read morestory. We live in the Richardson area, and shortly after Thanksgiving of 2025 we identified a leak from an upstairs bathroom that resulted in an area of our garage ceiling that was showing signs of water damage. My wife called Benjamin Franklin Plumbing (also a suspect company) about the leak. They came out but really did not thoroughly evaluate the situation, & instead immediately directed her to call Dry Force because of potential water damage. Following these recommendations, we got Dry Force out immediately. I was working, so my wife took care of this during the day. A technician from Dry Force responded immediately, and evaluated the problem. They fed into my wife's fear of mold growth, etc. This technician assured my wife that they could easily remedy the problem, because it did not seem too extensive. They put paperwork in front of her to sign, and told her we needed to pay the estimate upfront before any work would start. We paid them $2700 that day, because of the anxiety they created for my wife. They cut out a 2-3 ft section of the garage ceiling dry wall, and set up fans with makeshift plastic ducts to blow warm air through the ceiling to dry out any water contamination. The weather was fairly cold during this time, and on multiple occasions during the 7-9 days that these blowers were working, I noticed that the air created by the blowers was cold & not warm as they said. We reached out to Scam Force to come and fix the blowers (at least 3 times during that week). They would eventually come out, but frequently not the same day, and it would always be a different technician. They always had an excuse for their delays, but they would fix the heating unit, and at least one of these technicians tried to throw his coworkers under the bus for initially setting up the system incorrectly. After about a week or so, another technician came out to perform an assessment of how well things were drying out. This technician stated there was still moisture, and now they recommended replacement of the damage. They did not offer any further options, and claimed that there were no further remedies for the wetness before leaving. We have tried to call Scam Force on multiple occasions since, to request for them to come back out & fix the issue they said they could fix from the beginning. We started to escalate our request, and a shift manager Frank Savatino spoke with me by phone. He explained that his technicians had told him they tried everything without success. He also informed me that my wife signed the disclosure/liability statement (which was in the initial paperwork), which basically releases them from any liability if they cannot cure the issue, and he also recommended replacement of the damage. I quickly got the feeling that they were wiping their hands from the job, and I barely got an apology. I requested at least some amount of partial refund if they felt they had reached the end of what they could do, but Savatino could not or would not authorize this, and told me he would have the head manager call us back. "Sorry sir, but your wife signed the paperwork." That is what he said. Frank still assured me he would have the manager call us back. I never received a call, and there is still a hole in my garage ceiling today. The leak has since been repaired by a fair & reliable plumber. The damage was minimal, & dried without issue or replacement. There are many restoration companies around so at least y'all don't have to choose "Scam Force". We recommend staying far away & clear of this company, because I would bet this is not their first charade rodeo! Maybe they need to advertise as an improvisation company. I'm wondering if their technicians are actually thespians/comedians. They could be in line for an Emmy or Academy award. What a masquerade! It's not even the money issue. It's the lack of accountability! The fear mongering & entrapment as part of their processes to ensure they get their fee up front, which then allows them to make a quick and ghostly exit. Bruce & Shawna M.

During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Bad service, they couldn't resolve the problem then still charged a bunch of money. They are not…read moretrustworthy.

Highly recommend!!! Water rehab & restoration was amazing…read morethroughout the mitigation process. From the initial intake with colt , demolition with Greg & Javier , Lisa in the office addressing my concerns and tanner helping me out during the management of this unfortunate water situation I was in. They were with me every step of the way and made me feel VALUED as a customer . Can't thank them enough for everything they've done for me. As a company all together they have gone above and beyond!

TERRIBLE! STAY AWAY! DO NOT TRUST!…read more They are NOT honest!!!! The owner, Dustin is money hungry only and will scam you insurance company and NOT tell you about all the "other" fees or damage they will do to your home. They will also cheat you out of quality materials and try to use cheaper ones to add more profit to themselves. more so, threats of putting a lean on you home were made for non payment.... when it was THEIR FAULT! the staff is irresponsible and ignorant!

The most significant section of my home is my kitchen, and I was very upset when we experienced…read moresome water damage because I keep my daily routine in order in my kitchen. The crew was highly professional and worked fast to restore everything to normal. It is so nice to have a working and comfortable kitchen back without all the mess.

Overall negative experience with our bathroom renovation due to poor safety, workmanship, and…read moreproject management. Examples: a chandelier over the tub was mounted to a plastic box sitting directly on ceiling drywall with the cable unsecured along the attic floor; several items required rework, including a custom vanity with an off-center sink cabinet, unlevel countertops, and visibly slanted shelves; the plumbing work had multiple problems and the plumber and his sister were fired. Ther are many, many other things I could mention. The project took over eight months instead of the four promised, with work gaps of days and sometimes weeks. I met with the PM three times to create a timeline, but they fell behind every time. The only reason he gave was schedule conflicts with other jobs. One positive: Guillermo and Jose were responsive and fully guaranteed their work. They made sure I was satisfied with the end product before ending the project.

TruStar presentation and work was good! Workers were courteous and professional.................read more

Utilizing TruStar was a mistake. The actual crew was pleasant but the office was rude and they…read moreappeared to be more focused on billing than by extracting the water out of my house.

We were in the final stages before closing on a house and mold was found on a final inspection. We…read morecontacted 3 companies and selected Reactic Restoration to do the remediation. Thor price was competitive and they could get to it quickly. During the process, our service representative, Alon, was very helpful and responsive. He was always available when I had questions and he updated me as work progressed. They finished on time and did a great job. I would highly suggest Reactic Restoration if you have a need for a mold remediation company.

After shopping around the restoration market I decided to go with Reactic Restoration to perform…read moremold remediation work on an old house I purchased. They diligently started the work the day after the agreement which was awesome because I was eager to get the work done. After installing containments and covering the furniture that was in the house, they performed the cleaning and remediation work quickly and efficiently. I highly recommend this company for all your restoration needs. The communication and service was excellent.

Our AC unit leaked and flooded the attic, causing water damage to two rooms, requiring the ceilings…read moreto be replaced. The Horizon team was extremely responsive to our request and came out the very next day to assess the damage and begin work. They worked with the insurance company directly (including completing the work prior to to the insurance payout) and made it as easy as possible for us to get our home repaired. Thank you DJ and team. I highly recommend the Horizon team for any water damage and restoration work, our ceilings look brand new.

I noticed some swelling on the walls of the shower and did not know what to do about it. So, I…read morecalled DJ at Horizon Water Damage & Restoration and he took the time to get a better understanding of the issue by asking all the right questions and was able to remotely diagnose the possible root cause. Then he provided his expert guidance on the next steps I should take with the insurance company to start the process of resolving it timely preventing further damage. I was very appreciative of the help I received from Horizon and I highly recommend them for honest guidance and damage restoration.

Cavalry staff provided expert, knowledgeable service. I could not express my gratitude during a…read morestressful time! The work they did was exceptional - I recommend them without reservation!

Slow in response. Did great job once they got here. Took a…read morewhile to get me the agreement.

Intensa dry services has done a great job assisting me with water restoration services. They…read moreresponded quickly to my request for services, provided a detailed quote the next day and started services quickly. They also charged a reasonable price and were very patient with myself and elderly mother and grandmother. The project managers John and Jacob provided great customer service. I definitely recommend working with Intensa Dry.

We had a water damage in our laundry room ceiling due to the leakage of the bathroom right upstairs…read moreand we contacted Eric (the owner) and he inspected everything and gave us a quote within an hour and he absolutely charged a very fair price for the quality of work he and his team delivered. I highly recommend Intensa Dry. They're truly professional with exceptional work ethics. Eric and his team did an outstanding job and the perfection was definitely more than what we expected. We are super happy with the services provided by him and his team and can't recommend them enough! Once again, Thankyou so much for everything you guys do!