Hiring this company likely carries significant risk due to lack of integrity, poor quality of work, and poor professionalism.
I hired Alex Jacquiss of Sweet Home Services for a bathroom project and had a very disappointing and disturbing experience marked by poor workmanship, lack of professionalism, lack of integrity, and concerning communication.
The bathtub was installed out of level, twice, and I was told multiple times it had been corrected when it clearly had not. Tile was installed around the bathtub without checking the level first or in spite of it knowingly being unlevel. Being misled and deceived about something this fundamental is unacceptable.
They also painted using the wrong color and wrong brand, twice, and again were not upfront about the mistake. When confronted, Alex insisted they had used the color and brand that I requested, and again completely disregarded my concerns. In addition, paint and waste was dumped in our front yard, which was both unprofessional and unacceptable.
Communication was inconsistent, with poor responsiveness and little accountability when issues were raised by me. When I vocalized concerns about scheduling and communication, they were disregarded or completely ignored. On one occasion, no one showed up at all, and I had to reach out to find out what was going on.
Rather than taking accountability, Alex dismissed my concerns that I raised about workmanship and professionalism with excuses and blame. There was a consistent pattern of defensiveness and gaslighting from Alex throughout the entirety of the project.
Basic job site care was lacking. The vanity was never properly covered during work, and as a result there was minor damage. They also chipped the new floor tile and baseboards during the process.
I ultimately had to hire a new contractor to correct the work, including re-leveling the tub and repairing damage to the vanity, ceiling, baseboards, and walls. This required redoing significant portions of the project for which I already paid Alex.
On a personal note, the way the work was handled and how my concerns were addressed felt disrespectful to both me and my home.
Overall, this experience reflected a lack of attention to detail, a lack of accountability and integrity, and repeated dishonesty, blame, and gaslighting. I cannot recommend this company, and in my opinion, hiring them for a major project carries significant risk. read more