When I think of this place I think their name should be changed to "gouge o matic." I have had trouble with them before calling out many more parts than are needed to remedy a situation, and trying to give me the hard sell why I've got to buy these parts to fix the problem. In the past to replace a heater core they insisted I needed a new radiator too, and they didn't get the job. They have tried to demand I replace oxygen sensors when there is no check engine light illuminated on the dashboard. I called today to find out what they would charge me to put a couple cans of R134A Freon in a car that is still cooling but a little low on Freon. It's still working and is suffering from sitting up, and nobody needs to open the sealed system to fix that.
I want one or two as needed 1lb cans of R134A put into the low side of the air conditioner and that's it. Close the lid and forget about it - this is easy stuff. They told me the system needs to be evacuated and to re-pull a vacuum then re-charge the system for a sum of around $200.00. Listen, if you get a flat tire and you buy a new car that is guaranteed to fix your problem, and this is guaranteed to fix my air conditioner. Except that I don't need all that, and I know it. That makes their recommendations nothing less than gouging the customer, and taking advantage of the ignorant. I hung the phone up frustrated with myself because I already knew they would quote something ridiculous, and life has not changed a bit.
If you want your car repaired with the most extreme number of parts, and most expensive process available, this is the place for you. IF you enjoy charitable contributions to profitable businesses that take advantage of people; again this is a perfect place to look.
If you just want the faulty condition cleared, and only the affected part, you had better look for a mechanic that's in your best interest. I'll drive around hot forever before I'll pay $200 to have the air conditioner topped off with an $8 can of R134A.
This place has done quality work for me, but trying to fight them down to what I really need isn't worth the struggle required to get it.
There once was a sign in their lobby that said something about a God fearing man just trying to make an honest living. I'm still choking on that because their diagnoses are not remotely honest, and they are making a lot on the sale of not needed parts and the labor to install them. And when that happens many customers don't know they didn't need that many parts, and they've been screwed. That's plain old stealing from the cusotmer, but I'm sure they have a pre-packaged justification for every thing they are doing, because they always do. read more
