From the time I walked in the door, I was greeted warmly and the educating began about gas logs…read more There are a number of options available vented, vent-free, etc. The staff will explain the entire process and possess so much knowledge they can tell the size of a fireplace from a picture. The pricing is given up front with no up sales just plain great customer service. The installation was on-time and seamless. They provide a demonstration and explanation pf how to maintain the equipment. Highly recommend this business!

They have a showroom where you can see various styles and colors, that's great. The people in the…read moreoffice not very friendly. My first visit I was handed brochures and rushed out the door. He just wanted to get back to his ball game. The salesman came out and provided a quote, he was very knowledgeable and friendly but because I was having brick work done, he said he would have to come back out and re-measure. So when I am ready he suggested I go in the office and look at glass door colors. I did, the lady wasn't friendly either, handed me some samples to look at but couldnt answer any questions about products they sale. I left, after reading other reviews I a decided to keep looking.

Alaan with The Fireplace Guys is the best! I was having problems with my fireplace pilot light and…read morehe graciously came out on a Sunday to help me. Showed up on time, said it was a small job and didn't even want to charge me. Alaan was so polite, worked efficiently and cleaned up around my fireplace afterward. Chimney sweeping is his speciality but he is expert with gas logs, etc. Very professional!

From the owner: A family owned business dedicated to having the highest quality customer service and…read moreprofessionalism in tune with your needs to create the dream home warmth you've dreamed of.

Fast and did what he said he would do! Was prompt, efficient and clean. Would recommend for your…read morefireplace needs.

Chris is super. On time. Efficient and very knowledgeable. He solved my problem in no time. Highly…read morerecommend!

We appreciate you sending your polite text out to our property to perform services needed on our…read morefireplace that was neglected. Your staff was polite, professional, and extremely clean.

It looks like the completion of our fireplace installation will go into the third week. The owners…read moreclaim that due to hurricane Helene getting the materials will again be delayed. I find that baffling considering the manufacturers of the tile being installed on our fireplace are right here in Dallas. We're also waiting on the warranty, box and manual for the fireplace they brought to our home wrapped in a blanket! The owners of this business are not to be trusted. Buyer beware!

Can't get Melvin to respond to fix my fireplace despite numerous calls and texts. He has read my…read moretexts.

Melvin installed our fireplace and did solid work during installation. However, about a year and…read moretwo months later we began having issues. I have called and messaged him multiple times, and although he has read my messages, he has not responded. Due to the lack of follow-up and communication, I would not recommend his services.

JJ from Granddad's Firewood is just a blessing, thank you for coming thru just before this crazy…read moreweather starts. Please give him a call when you need some firewood or a tree removed. God bless! Thank you, Pam

I Just picked a truck bed of wood. Julian was on time, courteous and had quality firewood at…read morecompetitive prices. I will definitely buy firewood from him again.

Two guys came to my house for a scheduled dryer vent inspection to see what cleaning needed to be…read moredone. They came with a ladder saying they were going to inspect my air ducts. I explained the appointment was for dryer vent cleaning. They offered to inspect the air vents anyway for free. They were very pushy and tried to mansplain everything. They made items out to be much worse than they really were. The solution for the dryer vent would have ruined it and it was an astronomical price. When I said no thank you, they continued to mansplain to me. Worst part was they didn't reconnect the dryer hose back correctly. Thankful I doubled checked everything they touched. Don't waste your time.

Two guys came to my house for a scheduled dryer vent inspection to see what cleaning needed to be…read moredone. They came with a ladder saying they were going to inspect my air ducts. I explained the appointment was for dryer vent cleaning. They offered to inspect the air vents anyway for free. They were very pushy and tried to mansplain everything. They made items out to be much worse than they really were. The solution for the dryer vent would have ruined it and it was an astronomical price. When I said no thank you, they continued to mansplain to me. Worst part was they didn't reconnect the dryer hose back correctly. Thankful I doubled checked everything they touched. Don't waste your time.