Worst customer service experience in my life! About a year ago I had lost my iPhone which I needed…read morefor a very important phone call. I explained the situation and they sold me a new iPhone 16 Pro, which supposedly had a 14 day return window fortunately, I found my phone after a few days and returned to the store to return the phone. They refused with no explanation and I spent two months desperately trying to get an explanation or being allowed to return it since I was unable to get any resolution, I canceled my service and went to Tmobile. I had to sell the perfect phone on eBay at a considerable loss! Worst company ever dealt with in my 79 years F them and the horse they rode in on!

I upgraded my wifi to TV and wifi and after a month it keep going out. Then maybe 2 months ago it…read morestop. Figured it was the weather or they were working on it. Well I called to switch back to wifi and, yes I will admit I was behind on my payment so they couldn't make the change then. But I did get it caught up. The gentle men was understanding and said once I was paid in full they will get working in changing it back. Ok cool got it paid up! Then im still getting charged for services I DO NOT USE. I called and asked why and they said "its important to look at your bill each month." And " you never called back to make the changes." I do not access the damn statements month. And even though the gentlemen I spoke with said to pay it in Full and the changes will be made (and I did) they are still charging me for both. And both Tonya( i do believe her name was) and they "manager" I spoke with was blaming me telling me to bad to sad. Regardless I did as the gentlemen said and because I didn't call back I get charged for services I do not use? He never said to call back just said once paid in full the will work on it!. Dont get me wrong I spoke with some pretty good people who work for spectrum and tonya and that manager were both not one! I asked for cooperates number and he told me they dont give thag information over the phone. Note I did not have any other options for internet in my area an I have had some issues when I lived in my previous place. And came up with solutions. But I honestly think spectrum is the worst company I've been with! I would look to also note I was not asking for my whole bill to be waved. I asked for a service to be taken off I do not use and they did not. So im supposed to keep getting charged?

It is like the people that work here are actively trying to convince you to go elsewhere. It seemed…read morelike the store had a good selection, but we wouldn't know as very little was explained or shown to us. The woman working here was minimally helpful with answering questions about plans and options AND we are trying to switch over FOUR lines from a competitor. She gave very little information. Was not helpful at all in explaining the process of transferring lines and phones from another carrier. We will not be going back.

When I need to update or change phones it takes over an hour whereas in Town of Tonawanda location…read morethey get things done quickly. I buy accessories (plug in ear buds) to fit my phone (which I bring with me) and they pick out and sell me ones that don't fit. I feel that this place is a hang out for the workers and their friends to gather and they are inconvenienced by actually having to work.

I reviewed them at their hq already. But local is probbaly more helpful for the locals. Just a…read morethought. Ive been a cable subscriber most of my life. But a few times Direct TV has come my way. And its never been easy for me to get the hang of. Most recently it was at a home I manage, and I could not get Direct TV and Verizon to work together to get the TV and all the rest working at the same time. So frustrating. We finally just went to TWC.

STAY FREAKING AWAY AT ALL COST!!!!!…read more I currently am a FiOS subscriber. Not always happy with Verizon however I've never had an issue with their TV services. I am trying to calm down because the tactics that Direct TV use are illegal. They charge credit/debit cards without prior authorization. Try and file a complaint against them with the Attorney General or the BBB. Useless. I just got charged $60.00 on my debit card. I don't have their service. Never had. Had to jump through hoops to get this removed. Cancelled my cards and am waiting for new ones to arrive. Similar experience several years ago while trying to close out a family member's account. The account was charged after MONTHS of close and personal talk via landline. I don't wish to get into the deets however the employees of this company lie to suit their quota needs. File a complaint with the FCC. Next on my list.

Do not give this man a dime. He stole my Iphone (which was actually my daughters Christmas gift)…read more We sent it to him for flashing, and he never returned it. After 6 weeks of lies, he finally sent us a package.. that contained a phone CASE. Then he tried to blame the postal service saying someone stole the phone but the package was not tampered with. He uses his teenage daughters to lie for him, he abuses paypal to steal peoples money and he will lie his face off to make you believe him. CON ARTIST.

Terrible customer service. flat out took my money, got nothing in return. please avoid this…read morecompany.

Installation? Said they would be here at 10, at 11:30 they finally came and said they would be only…read morea few minutes. At 12:45 they finally left, After making another hole in my floor and making a new path for their wires, after I had already had all my cables and wires together. Could have been more professional about the whole experience. Not like we have many choices in Fredonia for high speed internet. So their competition is who, Spectrum? I had them before, as they raised their prices I moved my internet and cable. Just ditched cable for internet, which I was told would be faster??? Not sure about that...Different may be. Customer service does not return calls, they do not attempt to make good on any complaints. They need improvement all the way around, but that will probably not happen as long as they have the monopoly here. If you have a choice, DO NOT GET

I have WiMAX Internet thru this company... They have a lot of bugs to work out of it... Needs…read moreimprovement.