The telephone persons are professional and helpful while the staff in the store are below average. They appear to be on commission to sell NOT be helpful. All they kept saying was "switch your phone service to save money" Call instead.......skip the store if you can read more

I recently tried to upgrade my sons phone and when doing so I seen that he needed to upgrade his service plan so I did that. Only to find out we must wait 30 days before we can upgrade the phone which I was not aware of! So now my son is leaving for college in 10 days and I can't upgrade his phone even after talking to online support who was of no help. Provided no options or anything. This service is ridiculous why have stipulations that prevent sales? Seriously thinking of taking all 4 of my lines and switching to a different service provider. read more

Worst customer service experience in my life! About a year ago I had lost my iPhone which I needed for a very important phone call. I explained the situation and they sold me a new iPhone 16 Pro, which supposedly had a 14 day return window fortunately, I found my phone after a few days and returned to the store to return the phone. They refused with no explanation and I spent two months desperately trying to get an explanation or being allowed to return it since I was unable to get any resolution, I canceled my service and went to Tmobile. I had to sell the perfect phone on eBay at a considerable loss! Worst company ever dealt with in my 79 years F them and the horse they rode in on! read more

They don't follow through with their service issues. Plus you wait way too long for someone to answer the phone.

I upgraded my wifi to TV and wifi and after a month it keep going out. Then maybe 2 months ago it stop. Figured it was the weather or they were working on it. Well I called to switch back to wifi and, yes I will admit I was behind on my payment so they couldn't make the change then. But I did get it caught up. The gentle men was understanding and said once I was paid in full they will get working in changing it back. Ok cool got it paid up! Then im still getting charged for services I DO NOT USE. I called and asked why and they said "its important to look at your bill each month." And " you never called back to make the changes." I do not access the damn statements month. And even though the gentlemen I spoke with said to pay it in Full and the changes will be made (and I did) they are still charging me for both. And both Tonya( i do believe her name was) and they "manager" I spoke with was blaming me telling me to bad to sad. Regardless I did as the gentlemen said and because I didn't call back I get charged for services I do not use? He never said to call back just said once paid in full the will work on it!. Dont get me wrong I spoke with some pretty good people who work for spectrum and tonya and that manager were both not one! I asked for cooperates number and he told me they dont give thag information over the phone. Note I did not have any other options for internet in my area an I have had some issues when I lived in my previous place. And came up with solutions. But I honestly think spectrum is the worst company I've been with! I would look to also note I was not asking for my whole bill to be waved. I asked for a service to be taken off I do not use and they did not. So im supposed to keep getting charged? read more

I cancelled my internet service on 30 Dec 2025 and was told by the person (Service desk) that i would get pro rated since I still had over two weeks left on service. I called today 26 Jan 26 and was advised that they do not prorate. I was a customer for over 30 years and now I hope the the XXXXXX I will also try and convince others to switch. Hope others who read this will take heed and find other servers. read more

What a lovely office and welcoming helpful team! It was incredibly easy to come in and switch service from one person to the other! William was kind enough to mention some of the optional deals available, such as bundling our mobie phone services. Really good savings! I'm very happy with this Spectrum store experience today read more

First, they have and have had an issue with their tv app freezing. I was told they have been aware of it and the engineers are working on it.second, my speed tests are all over the place. Granted I am taking them on Wi-Fi devices which they don't "guarantee " speeds on, but to often get results below 50 with 300 service tells me it's not my devices, it's their equipment. Will be discontinuing their service soon. read more

We set up a Spectrum account for our cottage. Gave them the billing address of our home since we're only at the cottage briefly in the summer. Set it up for autopay. They spelled the last name incorrectly on the account. So autopay didn't work with the wrong name. Today I'm at the cottage and get a delinquent notice which had the account number on it. (We have no mail box; the mailman notice I was here.) You can't communicate with Spectrum without the account number. I called today and found out why we never got the account number before today. They sent it to Name@sbcglobel.net. That's not how you spell global. Installation was crazy. The installer drilled three holes in the bedroom wall thinking it was the attic. If the installer was unsure if he was drilling into the attic, do you think he would come inside after the first hole and check? Not this installer. He would have seen a hole in the bedroom wall if he had checked. We ran out and told him how to drill so he was in the attic. Then he left me all his cellophane Spectrum packaging and scraps on the grounds. read more

They are only interested in assisting customers signing up for new services. If you have a problem the direct you to call customer service. If they can't make a commission, it's not worth their time. read more

Terrible customer service, me and my roommate had to wait a week to get our internet to work properly. They rescheduled about 3 different times and had the audacity to bribe us by asking if we could wait a extra day, and they'd give us 20 dollars back in credit. If it wasn't for the cheap rate every month I'd cancel the plan! Never again!!! read more

I came here to get a new cable plan and the I was assisted by a friendly staff. They helped me decide with ease.