Excellent service. Brian is very knowledgeable in assisting…read moreme with all my questions. Was able to help me updating my system and giving me information on how to use the updated system.

I dropped off my freezing computer. Staff was very accommodating, knowledgeable, and skilled. He…read moreexplained everything thoroughly to me. It took 6 days but it was worth the wait. It runs better than the day I bought it.

For the love of god if you have another option take it. Nothing, but liars and thieves. I turned…read moreoff my auto pay because they just change your bill whenever they feel like even though I was "price locked" at $50 a month for 3 years. Within 4 months my bill was at $85. Then I look and I had $179 bill for 1 month of service. I called they told me it was due to late fees so I looked at my bill and there was only $7.10 in late fees and an "invoice adjustment" of $87.21. I don't know who comes up with the late fees, but $94.31 is robbery. You can also quit trying to contact me to work for you. There isn't enough commission in the world to get me to scam people the way your company is.

Kenetic by Windstream has the worst customer service i have ever experienced. It recently required…read more12 calls and approximately 3 hours on the phone to solve my internet problem. It wasn't solved until they sent a technician to my home only to discover the solution could have been solved by a customer service person and did no require a visit by a tech person. I will switch internet provider as soon as I can find an alternate. I would not recommend Kenetic by Windstream to anyone.

My friend was looking into trading in his iPhone for a new one. The people told him to wait 2…read moremonths for the newer one because of the features he wanted. That was nice of them. Nice clean organized store in a plaza with plenty of parking. Friendly fast honest staff.

Yes no working number to call them, sounds like they don't want to help. Have talked to 2 people…read morethere and no call backs yet to fix a problem. This the 7th phone we have bought and we were lied too. Guess to get promotions and anything else to get things, they give you no promotions for things you can use without changing plans ext. Been a customer for 13:years Update as of now they said they fixed it.

Pretty annoying they wanted me to bring in my old modem router whatever thingy that was broken …read more However, the customer service guy was nice and funny. Lobby is remodeled, welcoming, and nicely set up. Tons of parking, new music playing, Disney Channel on for the little ones dragged in, seating area, and fresh scent . I was 4th in line, but I was only in there 6 minutes

These people are the worst trained customer service employees. From their techs to their phone…read morecustomer service agents. Techs comes at my house and wants to place the receiver where ever they want and don't take the extra time to make sure the work is done properly and on to top of it off they hate educating the customer on how the system works. Customer service reps most of them are rude on the phone with you and won't believe or wants to hear anything the customer has to say. They can brag about their internet speed but their treatment to hard working, money spending customers is horrible. Really wish they can learn from all the others HSP.

This Cable Company and not major bussiness mogul specialuzes in robbing people blind. They are now…read moreat par with Direct TV and Dish. Once they got you signed up they do not care about the consumer. As big a company as it got and still the poor ppeople that support it get the short end of the stick. You were assigned by NY State to develop for the whole state and there are still places unable to get seevices. What you did was ovetcjarged for internet cable, got caught and were court otdered to reimburse the customers you obercharged. Where is my reimbursement from that faux pah. Please add it to the balance on my account. And please, for the folks who stay with you try and lower your prices for at least being loyal to you.

Had to simply take my modem to the store to turn it in and waited 30+ minutes in line. Line did not…read moremove even one time and there was 10+ total people waiting. Service rep finishes up a customer after laughing and chatting about non spectrum related things and then just walks away. After she walked away I waited for another 10 minutes and she still hadn't retuned and I had just had enough. Totally wasting my time with no regard for peoples time. I get it you get paid by the hour but have some respect for other peoples time and maybe have a little sense of urgency to get your ridiculous line moving. Worst customer service I have ever experienced to the point I felt obligated to leave a review (something I never do)

I was having problems getting my husband's phone turned on with Spectrum. The lady that was…read morehelping me was sick has nothing. Within 3 days I was sick and ended up in hospital with the flu. Her name was Heather Smallman