I really wanted to give this business an opportunity to grow on me. As a customer, there are just some things that are foundational and play a part in if you will return.
Located next to Harris Teeter in the K&K Square shopping area of Granby and East Little Creek Road, this is a welcome addition to the area. Parking is shared by neighboring businesses and is a little sketch crossing so look both ways. Walk ins are welcome and you are able to make an appointment. The website is in its infant stages and you may end up calling to get questions answered. Payment options include cash, credit and contactless pay.
Upon arrival, you sign in and add your telephone number to accrue points that can be redeemed later but that is never explained. There are pamphlets with the services offered and the check in kiosk allows you to select what services you're having. Anticipate a wait...even when there are only a few customers in the shop. Each customer deserves his/her own dedicated time with their technician.
Well lit, clean and spacious, I enjoyed the massage chairs and the wireless charging feature on the chair's side table. There are no bottles of nail polish to handle. You look at the color wheel of traditional, gel and dipping powder and tell them what the number is for the color you've selected. This also adds to a less cluttered look and more utilized space.
For me, there are so many shortcuts taken that I've observed during my two visits for pedicures. When the water is drawn, there is nothing added to the water as you soak. In my case, I had an impatient technician who didn't even soak my feet but just started the service. There is a plastic liner used to keep the basin sanitary. However, after a service is done, I realized that no one is cleaning the foot basin.
The bare minimum in products are used when receiving a service. Nothing added to soften the cuticle before it is removed and even then, it was haphazardly done and I realized I had been cut when my toes were sprayed with alcohol. In an environment where shortcuts on cleanliness are taken, a cut could mean an infection.
For instruments, they are packaged in a sterilization bag. Pay attention, if the bag is already open and had never been sealed, it's an indication that they hand wash and are not using a high heat sterilizer. The sterilizer bag has a strip that changes color when exposed to high temperatures, so the facade that is offered is that they are following stringent sterilization steps.
On the first visit, my mind was blown when the lady started putting used items in the foot basin with my feet still in the water! The rushed demeanor and lack of attention to detail are also detractors. I literally had to tell her that she didn't polish the sides of my toenails. If I had not spoken up, was it her intent to leave it this way?
Minimal conversation if offered. If you're interested in upgrading your package, then they become attentive. For me, I need some brilliance on the basics before we go to the next level of things. Gave this location two opportunities and the mark was missed each time. An overall 2.5 star review and a candid admittance that although this is a great location, I am unwilling to return or refer others to this business. read more