I called Devine Shine and scheduled an appointment for Monday, November 16 for a gutter cleaning. They were a no-call, no-show. When I called to find out what happened, I was told I had the day wrong, that we had scheduled for Monday, November 23. I got a call on that day at 5 pm, after our scheduled 3 pm appointment, that they got a late start due to the cold weather and that they couldn't beat the sun to make our appointment. They said they'd TRY to get to me by Friday, November 27th.
Based on this latest interaction, I'm 100% positive that my original November 16th date was correct and they flaked out on me. When I called them on it, he claimed I wrote it down incorrectly when I actually repeated it and double checked when the appointment was originally made. I really wanted to get this done, so I let it slide. I've moved past "denial" to "acceptance".
Their unsustainable business model is flaking out on customers who are trying to pay them for a service. In the midst of a global pandemic, where a buck is hard to come by, I've been lied to and back-burnered by an alleged legitimate business.
I think I'll call somebody who doesn't try to gaslight me and actually wants my business. read more