1. Dev V Prabu DDS

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Easton, PA

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Dev V Prabu DDS

5.0 (1 review)

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14 years ago

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Milano & Mazza Oral Surgery

Milano & Mazza Oral Surgery

3.5(11 reviews)
3.8 mi

Just got home, wad of gauze still packed in my mouth. I…read moreneeded to visit an oral surgeon. I made a call yesterday, 6/18/15 to another oral surgeon, and they scheduled a consultation visit for 7/26/15. Yup, over a month. I was supposed to advise my dentist when I had made an appointment. They were not happy that I was to wait that long. I told them that Milano and Mazza were close enough that I would consider going there. I hung up and in less than 15 minutes, I received a call from M&M's office to schedule my appt for today with Dr Mazza. (I'm just gonna call them M&M from now on, it seems easier, hehe) I thought I needed two visits, that I would have one procedure done, and a consult on the second procedure. But nope...they did it all in one shot, which I am thrilled about. I saw Dr. Mazza today, during the prep and the procedure, he showed great concern for any pain or discomfort that I might feel. I tried to make it clear that pain in the dentist chair does not bother me, since I know it's temporary. But I could tell that he wanted me to be comfortable and pain free. Post-procedure, Dr. Mazza went over followup care in detail, answering any questions...the usual stuff that you get from a good doctor. The staff is very friendly and I felt less like a patient and more like a customer :) I'm glad that the other place I attempted to visit was booked, and that I had to schedule with Dr Mazza. If you require the services of an oral surgeon, do yourself a favor and visit them first.

I need to share a deeply unsettling and unprofessional experience my 14-year-old son and I just had…read moreat Milano and Mazza Oral Surgery. I will never bring my family back here, and I strongly advise others to look elsewhere for care. We walked in for an appointment today and immediately felt an incredibly uncomfortable vibe. The waiting room was heavily decorated in a way that felt more like a political rally, maga boomer living room VA, than a neutral medical facility. In a lighthearted, almost joking manner, I asked the front desk receptionist, "Is this a MAGA dentistry?" Instead of a direct answer, she just replied that it was "America's birthday." Okay, sure.....and i wish that I got the decorations on the tree. I sat down to fill out paperwork, but literally 30 seconds, the only other patient in the waiting room decided to intervene. Having overhead my question, she stood up, walked over, and completely accosted my son and me. She began screaming at us, demanding that we leave, and claimed she was taking pictures of us. What makes this completely unacceptable is the staff's reaction: * Total Inaction: The office workers sat by and did absolutely nothing. They allowed a grown adult to scream at a parent and a 14-year-old child in their own waiting room. * Lack of Privacy Protection: They permitted another patient to threaten our privacy inside a medical facility. * Blaming the Victim: When I called the office later to address how poorly this was handled, the staff blamed me for the incident and hung up the phone. My son was smart enough to start recording when she approached us. I am sharing the video below to show the interactio, no faces are shown, but you can see the sheer hostility we faced. A medical office should be a safe, professional, and neutral environment for all patients. Instead, Milano and Mazza Oral Surgery proved to be an incredibly unprofessional environment with a staff that refuses to protect or respect their clients. My money will absolutely never go to a business that aligns with this environment and treats families this way. My original question was obviously answered by them not answering me at all. Nor, the very least, telling that lady to stop. The lady screaming is a patient too.

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Milano & Mazza Oral Surgery - Milano And Mazza Oral Surgery logo

Milano And Mazza Oral Surgery logo

Milano & Mazza Oral Surgery
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Dev V Prabu DDS - oralsurgeons - Updated October 2026

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