I know this isn't the common opinion on this oral surgery center but we did not have a very good experience with this practice.
First of all, when going through a St Luke's practice, I have very high expectations. Pretty much every
St Luke's facility I've been to has been top notch, all expectations were met, and everyone always goes above AND beyond. Unfortunately this was not the case at St. Luke's OMS.
My 17 year old daughter went to St Luke's OMS to have her wisdoms teeth removed. The staff was friendly enough, the location was convenient and parking was easy. The nurse who assisted the surgeon was thorough and the procedure room was clean.
Unfortunately that's all the good things I have to say. The appointment was very rushed and the surgeon was unsympathetic to my daughter's fear of needles which was a huge issue with the IV. I called the practice days before to let them know how nervous and stressed out she was so they should have made the necessary preparations. I understand that we took longer than usual for our appointment because of this, however, as soon as my daughter woke up from the anesthesia they wanted her out of the chair and out of the practice. She was still dizzy and they only cared about freeing up the room.
I understand that they have other patients coming in and were probably running behind, however a good practice should anticipate these situations! Good care and good service should never been compromised because of poor scheduling practices. They should have had the capability of scheduling the next patient into another room, or schedule procedures farther apart or even better, have a recovery area for patients. They had no concern for her from the second the IV was removed. This is very unlike St. Luke's. Never have we felt so rushed.
Additionally, neither myself or my daughter ever saw the surgeon after the procedure. No update on how everything went, whether there was any surprises or problems...just put your mask on and leave---over your mouth filled with blood and gauze! To walk 10ft to the door out where she would encounter NO ONE ELSE. I myself have had simple fillings done and my dentist has called that evening to make sure all was ok. We've heard nothing (even a nurses call would have been sufficient.) I'll be curious to see if we receive a call today, one day post surgery. I'm not holding my breath. I guess I expected more from a practice that is affiliated with St. Luke's.
Regardless, my daughter recovered exceptionally well. Minimal swelling, very little pain, very little bleeding and no bruising. She was doing her homework and looking completely normal 4 hours post surgery! I don't think this had much to do with the oral surgeon but things certainly could have been worse!
Would I recommend this practice to others, no I wouldn't. We went to the facility in Easton, but perhaps the Bethlehem location would have been a better choice. We were actually scheduled there first but our appointment was canceled by St. Luke's due to a scheduling issue. It's a shame because maybe our experience would have been different. Perhaps they have better accommodations. Additionally, I should have done better research on my own about which surgeon could have handled my daughter's care with a little more empathy, because this surgeon fell well below the mark! Very little patience, no empathy, he really didn't care at all. read more
