I ordered an item through their website over a month ago (and was promptly charged on my credit card), but the item has yet to be shipped. They have not once answered their customer service phone number, and they have never replied to any of my voicemails. They have only acknowledged one email that I've sent, and that was over 3 weeks ago, with no progress and no follow up. I have no idea what's going on over there.
I'm honestly writing this review in the hopes that someone from the company notices and responds.
In the meantime, my advice is don't buy directly from Deuter USA's website. I have no idea what their products are like, because I haven't received mine.
Update: Customer service finally got back to me today and they claim they are overnighting my order, which I appreciate. I guess if you experience a problem, communicating via their online form (as opposed to calling) or beginning a new email thread (as opposed to replying to their emails) seems to have done the trick. read more