I contacted American Home Shield per the contract due to a plumbing problem. I was notified that Duece Plumbing & Drain Services would be responding to our home. I was told they would be there the same day between 2 & 5 and someone had to be there of course. I called them at 4:45 and the lady on the phone was confused and surprised. She said oh I'm sorry your appointment didn't get entered into our system. I told her that is not my problem and I have an expectation of service since you are the warranty contracted plumbing service. I asked how she would have discovered the missed appointment and she said she would have seen it the next morning. She said someone would be there the next morning between 8 & 11 and, of course, someone had to be there. I told her you have to do better as a company. True to fashion for this company in my experience they have since dropped my service call. Once again a no show, no phone call, no text message. read more