My suit came back pink. I asked them only to dry clean it, not sure how that kind of mistake can be…read moremade but oh well. Needless to stay don't go here

If I could leave minus 5 stars I would. 5 dryers are out of order, from what I can see sitting…read moredown, 2 out of 2 small washers I'm using stopped in middle of washing. Waited for her to push some magic button once they get behind washer and starts all over! More time of mine is wasted as if I had enough time to begin with. Not to mention the soap and disinfectant aren't in washer she's just washing with water. Seems as these break down quite often while no one is rushing to make a call for repairs. I wouldn't put my clothes in these gross machines, and aren't cleaned properly or at all, I'm washing cleaning rags and mop towels. Never ever returning to this place. It's GROSS

Just moved back to the area on Okaloosa Island but unfortunately my unit does not have washer dryer…read moreconnection.. there is a small laundry room but I'd rather not use it so went on the hunt for a home to do my laundry.. I think I've found one for now.. equipment seems new and as if the staff is good about keeping the place clean; which is by biggest concern.. they have coin machine, machines with snacks and laundry supplies if you need them..they also have video surveillance as well..

Chong is so accommodating! She trues to have your laundry for you in 2 to 3 hours same day at no…read moreadditional cost. She is meticulous in folding and hanging clothes. I like supporting a local that has served us for years.

My oh my, I was preparing for a last minute job interview…read morehad to get sports coat, shirt and slacks dry cleaned and it came to a total of $44.00. The good gentleman agreed this what a bit much and charged me $30.00 come to my surprise at the airport a stain type of blotch on my lapel was there. Quality not so good Cost too much. I would find some place else.

Damaged clothes and refused to compensate I can do a…read morebetter job but people are desperate due to lack of competition

BUYER BEWARE!! I took 8 garments in for cleaning 14 months ago, and when I went to pick them up…read morethe first time, six of them came back with spots and stains all over them in various spots on each custom-tailored shirt or pair of slacks. I promptly returned them, which they said they wanted to try to re-clean them in hopes that they could get out whatever got on them during processing. I went to pick them up again, and no changes or improvements had occurred. They offered to do them again, but I told them I wanted to speak to the owner, Dan Dean, which they were adamant that they could not give out his contact information and would have him call me. Over the next series of months I would stop by or call and they would say that he hasn't had a chance to call me so I took them home until I found a way to get his cell phone number. I reached out and spoke to him which he swore up and down nobody ever showed them to him or told him about them and told me that you got the one lady who is very friendly and hard to work with, but he can't find anybody else when I explained how hard of a time I'd been given and how rude she had been being to me. He told me to bring them back in, but when I did, she was even ruder than ever before. She didn't want to take the clothes and said there was nothing they could do and I had to insist that her owner directed me to bring them back. and she needed to take them for him either way. Now that we are 14 months in to this circus , It was returned with a letter attached (see pic) today stating that he doesn't even remember our conversation but now that I was rude on the fourth or fifth trip over 14 months and that he recleaned them several times but will take zero responsibility for the original damage he admittedly caused and I am no longer a client there or welcome to come back. Just a quick context to this, these shirts are each over $250,000 custom tailored and sleeves initial monogrammed shirts and even more expensive custom tailored slacks. that's a $2000 hit out of my wardrobe that he doesn't stand behind damaging clothing while in his possession. What a nightmare being a local and I can only guess what he does to out of town vacationers. Use them at your own risk and loss!!

They did an amazing job and the ladies Sherry , Amanda , and Mimi were so helpful and kindread more

Came to fix my back pocket jean and now there's more damage on other part and saying it wasn't them…read moreand nobody told them about it. How am i supposed to tell them when it wasn't there at all until I came to pick it up with more damage? Lol

Been coming here for years, never had a problem. Since this new guy got hired seems prices have…read moredoubled. Something that would usually cost $200 went to pick up and was told it was over $400 with no explanation. Won't be back again.

Diandra & her team were absolutely amazing. They transformed my wrecked home (70-90 hrs a week…read moreplease don't judge) into a comfortable, clean space and I will definitely be using their services again. Thanks so much to you and your team!

From the owner: Optimal Hospitality Services, Inc., formerly known as Optimal Hospitality Services LLC, was…read moreestablished in March 2017 with the vision to provide first class commercial cleaning, commercial laundry and hospitality staffing services in Northwest Florida, primarily Destin and surrounding areas.

A button down I have worn for more that a year came back 3/4" shorter in the sleeves, if not more…read more Bob argues that that's how it must come in and that they were not at fault. I brought it in to show them and they still argued the sleeves were sized appropriately. Then, they lost or discarded it and stated they returned it to me. Making things worse, Bob called to say he would not pick up or delivery my clothes from the office any longer, even though the drive is here for my boss twice a week. Horrible customer service straight from the top!

Instead of taking your clothes here, take the gas out of your car that you were going to use to get…read moreto drive your clothes to "Pros for Clothes", pour that gas on your clothes; and set them on fire. You'll come out ahead. They ruined 2 mens suits (Pants) by washing them instead of dry cleaning. Augustin had me send them back and then they dry cleaned them, pressed them and argued with me that they were old and that was were. They were 6 months old Brooks Brothers suits pants (not cheap).

Total Laundry Services of Mary Ester will be my go to for wash and fold…read more Cathy provided excellent customer service and it was a quick turnaround with great prices Will use them again in town

Totally professional and nice staff. I brought in a lot of laundry for them and it was done in a…read morefew hours, folded nicely and clean and fresh!

I've been using them for the past 7-8 years and they do a wonderful job and are the best priced in…read morethe area. They've also helped me out in a pinch and had tailoring and cleaning done with a quick turn around. I'd highly recommend them!

If I could give this place negative stars, I would. Do not go here. I took my dad's shirt that he…read morewalked me down the aisle in into be cleaned and she lost it. When I went to pick it up and realized she lost it, she was very unsympathetic. I am extremely disappointed.