Title: DON'T GET THE FLOOR MODEL…read more I give this business a 3 for the sales interaction and a 1 for the product. Here's my story. I went to La-Z-Boy Furniture Galleries in Wauwatosa on a quiet Sunday afternoon. The sales associate listened to my needs: I'm a retired senior, so I needed a manually operated chair with a small footprint that I can read in and sleep in as my back benefits when I stay in a neutral position. He also told me a bit too much about his own needs in a recliner. Eventually he directed me to a floor model that was on sale for around half price. I liked the style and color. It's very hard to get a feel for a chair in 5-10 minutes, esp. when you're going to sleep in it. I also didn't realize that floor models, as they're not full price, are not returnable. That choice has really soured my opinion of the brand, as I'd rather have spent more money so that I could return a chair that is unsatisfactory instead of wasting money on something I cannot use for half of its intended use. I cannot read in this chair. I can use it for about 20 minutes, but it either folds me up too tightly, aggravating my hips, or reclines me too much. Additionally, I've determined that this chair is aggravating my sleep apnea during nighttime, possibly because the head of the chair is puffy. I'm short, so I think the puffy head hits me differently and causes my head to move forward, blocking my breathing. My Apple Watch says my instances of sleep apnea have increased dramatically. In my old, ratty recliner, which was firm (not puffy), I didn't even have to wear my CPAP. So it's back to wearing the CPAP at night. To wrap it up, the delivery service was very good. The staff who delivered the chair were quick and professional. All in all, it's been a very disappointing and expensive experience.

Salesman Charlie and the others at the Wauwatosa store were very helpful with the ordering of the…read moresofa and the matching of other room fabrics. The sofa I ordered was done ahead of when I expected. Good experience throughout.

As a person who hates sales and pressure to buy, this place is ideal. They carry all grades,…read morebrands and types of mattresses. You pick out what you like, test out at your leisure, pay online, pick your delivery date. Absolutely bliss!! Service and delivery were top notch. Max and Danny were friendly, pleasant to deal with and did a great job. In the future, I'm never buying a mattress from anywhere else.

This remote salesperson type of concept kind of works for me. You walk in the place and you're…read moregreeted by a television explaining how the process works. It repeats itself over and over about two or three minutes. So they have a remote control so you can mute the TV if it starts to bother you afterwhile but what I like is that I could lie on the beds for 20-30 minutes to really get a good feel for how and what was comfortable for me. I'm curious to see if this concept takes off. But I have to say I kinda like it but I am kind of a techie guy so I might be different than most people.

When i first walked in the door, i began an aimless search. One of the attentive and observant…read moreemployees offered her help. She brought me right to what I came for. Then I we near the checkout register, a second, attentive and observant employee asked if I'd like to check out. Such professional spot in help, plus a fantastic selection of products.... It's hard not to feel like you're walking on the sunshine of wonderful help great products! Wow. Online shopping can't even come close to this good!

Great design staff. Highly recommend. Fabulous selection for space utilization ideas.read more

I want to say that I've done business with Podany in the past, and their staff is always super…read morefriendly and super helpful. I needed something yesterday, and they came through again. If you need office furniture, they are worth the time to check out.

1-2026 I needed a new shock on my office chair which I purchased at Podany's 5-6 years ago. I…read moreinquired about getting a new shock from Podany's and as told by the manager she would have to check with the owner Dave Podany. After not hearing anything for 2 weeks I called, they could order it. Again, nothing for 2 weeks, called again spoke to Lorelli the manager, it was ordered but then canceled as they will require payment for shock prior to ordering. Fine charged my credit card 2-11-2026, NO part received by 2-27-2026. What's the hold up? Oh, it will be shipped with a bulk pallet order from the MN store to the Brookfield store not sure how long that will take. NO, you ship it to Brookfield store, I already paid for the new shock on my credit card bill. Part shipped 3-19-2026 Fed X. I called 3-27-2026 MN store spoke to Dave P and he was aware of shock order being shipped and would call Brookfield manager Lorelli. 2 hours later manager calls stating OH it just arrived 5 minutes ago. It doesn't take 10 plus days for a ground shipment from MN to WI. Between manager and I we setup to have new shock put on 4-1-2026. My husband took chair in and Lorelli couldn't guarantee it would be fixed timely as no staff to fix it, and it would take 3-4 hours to fix. Manager claimed it takes 2 people to replace a shock. Why did we make arrangement for it to be fixed 4-1-2026, when we spoke 3-27-2026. We looked it up online and only 1 person is required or replace shock. I went and picked up chair and new shock, came home and in less than 10 minutes the new shock was on the chair and working good. The manager and owner are very lax with customer service on repairs and educate. A manager in my opinion should be able to handle easy repairs like this, which is not the case. I will NEVER EVER purchase anything from this store again. The manager is full of excuses, upon excuses, owner is not customer friendly. NOT A HAPPY CUSTOMER!!! RATING SHOULD BE NEGATIVE 10

I had my first Floor & Decor experience over the weekend, after my contractor recommended them…read more When I walked in, I glanced around and was asked if I needed assistance by a friendly staff member. I told her what I was looking for, and she called for another staff member to take me to the type of flooring I wanted. He took me to that section and explained that there were three categories that they carried and what the differences were. I found the prices to be comparable with other stores I visited for similar flooring. I bought a sample of the plank for $5 to take home and see how it would look in my bathroom. He also told me that if I only end up needing two boxes, I can return the third box, if it wasn't opened, for a refund. That worked for me! Two days later, I went back to buy the flooring. Same staff member working the register remembered me. I told her I was ready to buy and gave her the SKU number that I took a photo of two days prior. She called another staff member over to retrieve three boxes of the planks for me. He also loaded them into my car. It was the easiest buying experience I've ever had. Although, I was probably the easiest customer they've had to help. Yes, it helped that I already researched what type of flooring I wanted, but I'm sure they would have helped me get to that point if needed. I was there about 15-20 minutes the first day, and maybe 5 minutes the second day. I was impressed with the non-pushy, laid-back, helpful, and friendly approach by all three staff members that helped me. My contractor was happy with my choice, as he was very familiar with the product I bought. I'm sure it will look great once installed, and I highly recommend this store.

My life lately has come to reviewing home improvement places, but I'm okay with that! On Saturday,…read morewe were on the hunt for interior tiling and Floor & Decor was recommended to us. This place is absolutely massive providing all flooring options from wood, to laminate, stone, tile and vinyl. If you're looking for a certain style, pattern, or color, I'd be surprised if they didn't have it. It's also a clean, well, kept, and spacious store that is very easy to navigate around. We found the Rock Ridge Ledger Stone we were looking for in the back of the store, and snagged six boxes to start with. I'd definitely call the pricing reasonable. My only caveat is that both the staff members we spoke to didn't seem to be the most knowledgable on product. We were looking for the best sealant, and each of them didn't seem too sure on the best recommendation. Good thing I have dad on speed dial who knows the ropes of renovation! We'd certainly return to Floors & Decor for future tile and flooring needs. I see a bathroom remodel in my future...!

I want to say that my experience was beyond what I expected. I had to instantly find my father a…read moremattress within an hour or two I called mattress firm and I spoke to Rebecca. She was amazing fast and when I came in, she had all the recommendations to compare it was very easy and needless to say my father is extremely happy sleeping well less pain thank you so much for giving me an experience that is 100 out of 10. It is greatly appreciated and my daddy loves it. We have the video to prove it. lol ask for her personally she will definitely give you an experience that you'll never forget again we really appreciate you. She needs to be promoted immediately !

I stopped in on Memorial Day and my oh my, I am sure glad I did. In the market for a new king sized…read morebed and was able to get one within my budget due to the help of Jake. He asked me a few questions while I tested different beds, it was clear that I had very specific taste with a modest budget. Jake was able to help me find just the right bed at an amazing deal. I was on the fence between boxspring and frame but after giving it thought I decided on the platform adjustable frame. I am so glad I did, being able to watch tv, read, and scroll my phone while sitting upright comfortably is a joy. As I shared with Jake, I could have easily purchased a bed online but with a decision like this, I felt it was important to try a few options out first.

Excellent service. Chad always has the best advice and best price. Love my LG Refrigerator and…read moreRange. No problems after 6 months. I have a Washing Machine on the way. Ordered today delivery on Saturday Easy Peasy

I have a refrigerator that was delivered and less than 24 hours later the ice maker isn't working…read more Frigidaire brand. I counted 50 ice cubes in a 12 hour period. Tiny ice cubes. The soonest they can come out is in 8 days. Think about where you buy your appliances. Find a place with solutions!! Not excuses!! When I went in the store I was told "well they don't make them like they used to". I just wish it was longer than 24 hours.

We went to Gerhard's on the advice of a neighbor who also chose them for bathroom fixtures. Mikayla…read morewas amazing and had the patience of a saint. She made excellent recommendations and had great design ideas. Their follow up and delivery were also superb!

Looking forward to working with Cheryl Cincotta again. She…read moredesigned the remodel for our kitchen and bathroom a few years ago and did a great job. Went from the 1970's to a beautiful modern look. Now that my husband and I are looking at purchasing a new home Cheryl will be there to design our new kitchen and we are so excited.