I just moved to the area for work and needed two sets of mattresses. I went to a few stores in the…read morearea, but in the end I had the best experience at this store. The manager Nathan is great and he will work with you to make sure you get the best deal possible. Make sure to ask for him! He is usually three during the week. They have a great selection of mattresses from your basic $200 queen set, quality sealy and beautyrest sets, to the best tempurpedics. They have great specials going on all the time. If you are looking for a good deal on a mattress or set of mattresses, this is the place to go. Great personalized customer service, great price, free delivery. I am extremely pleased with my purchase. My mattresses came today and I love both sets, great quality and great price! This location is a must visit if you need mattresses!

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

Manager likes to yell, horrible horrible experience. Never go here. They are useless and…read moreargumentative.

NEVER buy a mattress from these stores. I bought 1 king and the middle sagged. I returned that for…read moreanother, something. I then went to extra firm, something. After 6 bad mattresses, I got a 7th to only have it happen again. Never will go there nor recommend them.

Outstanding service great people and staff was AWESOME WE WILL…read moreBE BACK FIRST TIME !!! The customer place was clean and beautiful!!! Thank you !!!

I have never been treated so rudely by a customer service person in my entire life. I was…read moreinterested in the in the outlet and six months for delivery. So I asked why so long and she said she didn't know but she was busy with other customers and if I wanted to look at something else she would be back with me. It is unbelievably rude unconscionable to treat a potential customer so that you're too busy to help them. The couch fit me perfectly but now sadly, I'm gonna have to go elsewhere and not get what I want because Bob's chose to a customer service operation that doesn't give a crap about their customers.

They are great to work with. We bought two mattresses over the years. Nice thing about verlo is the…read morecomfort adjustment that can be made throughout the lifetime of the mattress.

My experience with this Verlo is positive. The salespeople are knowledgeable and helpful. The…read moreowners are very accommodating and pleasant to work with. I enjoyed my interaction with them and have referred many to their location - I want my friends and family to have the best sleep possible so they can live well!

I've purchased furniture here in the past and it withstood three moves over ten years. I went…read moreshopping for a new place to park my butt and immediately thought of BiltRite. There are pieces that definitely cover style, comfort and durability. However, it's difficult to find a piece that has everything within the budget you may have set for yourself. That being said, there are plenty of options for those who have a little or a lot to spend. And while I didn't find a sofa that spoke to me at that time, I found myself here again, a few years later, looking for a mattress. And this time I did give them all my money. There was a very patient gentleman who put up with me for at least an hour while I tried all the mattresses that fit my criteria, and then while I waffled between my two favorites. He was very knowledgeable and answered all my questions. He didn't steer me directly to the most expensive mattress, I found that myself. However it's not the one I chose. I picked the second most expensive one lol I hate shopping, my back chronically hurts from an injury, and the mattress I liked the best alleviated some of that pain. The checkout process was easy. I qualified for a credit card I didn't need, but it allows me to pay off the purchase at my leisure instead of immediately. The delivery was great too. After a couple weeks we had a call to schedule, followed up on the morning of, received a text when they were on the way, and after the delivery was completed. The gentlemen who removed the old mattress set and installed the new one were very professional. I work from home and they barely made a sound. They were respectful of my property and quick. I didn't feel the need to shop around, most places have the same stock and comparable prices. I like BiltRite and was happy with my experience. The mattress has been a lifesaver for me as I don't wake up in intense pain every morning. I find that my experiences over almost 20 years with this store have been pleasant and no pressure. And the fact that I'm not here every other year to replace something is a testament to quality which i appreciate.

Here I am again, having worked with BILTRITE to purchase a custom-built desk for my home office…read more This time, I worked with Randi, who gave me a great deal of her time to ensure the order was exactly what I needed to complete my office. It's been almost a full year since my desk was delivered, and I am still as delighted with this piece of Amish furniture as every other piece I have purchased from BILTRITE. In fact, I have now furnished my entire home from BILTRITE, and I know these pieces will stay in my family for years to come!! The quality, comfort, friendliness of all the staff, and true value for my money are what sold me right from the beginning and to this day. As an aside, I love that this family-owned business understands the importance of work-life balance for its staff. The staff is provided with predictable and necessary time off to enjoy their families and live their lives. Bravo BILTRITE! (Can you tell I love doing business here?!)

Super prices, super chill shopping experience. We found exactly what we were looking for in a…read moresectional at a fraction of the store prices. The service was excellent and the experience from door to door was perfect. So, this is for Jared who claims there are no 5 stars on Yelp for them. Time to update your review.

Came in looking for a few items and ended up finding the perfect things for an awesome price! The…read moresales staff are amazing! They were very accommodating and were even helping us move our new couch into our truck! Overall great experience and we will definitely recommend to other people!

Good selection, good sale people. Bad restocking fees. Really think about making a purchase if…read morethere is any chance you need to return. Had to pay over $300 to return a mattress even though I bought another one.

Paul M was fantastic. He was kind, knowledgeable, and a good listener. He guided our decisions in a…read morethoughtful and caring way. The warranty package is refunded if not used within 4 years. Our purchases were all within our budget. Great furniture shopping experience for us. Thank you Paul!

We decided to pay a premium price to get a premium product and service. It didn't happen…read more After waiting 3 months for a bedroom set, it arrived with a damaged dresser they never brought off the truck the response from customer service was in acceptable. The one dresser that did arrive has drawers that are misaligned. Buyer beware.

Can't say enough about the quality of the products at this place. They speak for themselves and the…read more400 years warranty is pretty funny, but I actually believe some of their items such as the solid wood without mechanisms just might last that long! Love the professional delivery service and information provided for future care.

Just had my new custom sofa and ottoman delivered. Dominique the delivery guys were outstanding! I…read morelove it - looks so classy. Upgrading the cushions does make them hard. I hope they will soften. Nice working with Ayonna at the Greenfield store- nice people there. It is a great company. Go to the Greenfield store. Yvonne H./Milwaukee

Fabulous service 20+ years later! We purchased a sectional that was a sofa sleeper over 20 years…read moreago from the Downtown showroom and have had no problems with it. In fact, the fabric has held up all of these years with children and dogs! However, the back cushions were sagging and the seats welt cords had worn through. Looked to replace the sofa, but found nothing that compared to this piece. Brought the cushions to the Greenfield store and even though the company that made this sofa was no longer in business, they agreed to add fill and delete the welt cords and renew the cushions. It only took 4 days (had them back in time to watch the NCAA tourney which made my husband happy!) and the couch looks like new! Thank you to Anthony and Michael for an awesome job!!! We are so grateful to have had the option to keep our beloved sectional and still feel as if it was new for a very reasonable cost. I will definitely recommend your store to all of my friends!!!

So happy with my experience, from shopping at my pace, the price, to the help I received ordering…read more Mario and Nick delivered with professionalism, efficiency and right on time. Best delivery team ever!!!

We are men, not boys. Men test mattresses, boys loiter. My and my acquaintance were testing the…read morebeds a lady we assume was behind the cameras threatened to call the cops for loitering. Don't spend any time in castle more mattress.​