I just moved to the area for work and needed two sets of mattresses. I went to a few stores in the…read morearea, but in the end I had the best experience at this store. The manager Nathan is great and he will work with you to make sure you get the best deal possible. Make sure to ask for him! He is usually three during the week. They have a great selection of mattresses from your basic $200 queen set, quality sealy and beautyrest sets, to the best tempurpedics. They have great specials going on all the time. If you are looking for a good deal on a mattress or set of mattresses, this is the place to go. Great personalized customer service, great price, free delivery. I am extremely pleased with my purchase. My mattresses came today and I love both sets, great quality and great price! This location is a must visit if you need mattresses!

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

NEVER buy a mattress from these stores. I bought 1 king and the middle sagged. I returned that for…read moreanother, something. I then went to extra firm, something. After 6 bad mattresses, I got a 7th to only have it happen again. Never will go there nor recommend them.

I purchased a mattress for my son a year ago. Bought one here for $350. One year later this is what…read moreit looks like. The company requested a multitude of photos, which I provided, and then denied the claim citing a stain on the mattress. Garbage product, terrible customer service. Do not purchase anything from this company.

The biggest LIARS EVER. They will sell you a dream and deliver you a nightmare. My husband and I…read morepurchased an Ultra Adjustable Base & Mattresses, they were so comfortable in the store but the ones that was delivered to our home is lumpy and SOOOOOOO UNCOMFORTABLE. Customer Service is so lame everybody just keep kicking the can. I have talked to atleast 5 people who just blame someone else. The delivery fee should be against the law 370.00. BOB's DO BETTER you got my last 5500.00 never again will I shop in your store. TOTAL RIP OFF!!!!!!!

Outstanding service great people and staff was AWESOME WE WILL…read moreBE BACK FIRST TIME !!! The customer place was clean and beautiful!!! Thank you !!!

They are great to work with. We bought two mattresses over the years. Nice thing about verlo is the…read morecomfort adjustment that can be made throughout the lifetime of the mattress.

My experience with this Verlo is positive. The salespeople are knowledgeable and helpful. The…read moreowners are very accommodating and pleasant to work with. I enjoyed my interaction with them and have referred many to their location - I want my friends and family to have the best sleep possible so they can live well!

We were lucky enough to have Randy K as our sales person today. Her service was outstanding. She…read morewas patient and kind and extremely friendly., and of course, extremely informative. The selection of furniture and Built Rite is absolutely amazing. I was expecting much less to be honest with you.. I was floored with the amount of furniture and beautiful items they have in that store. The value of the furniture was amazing as well. Their prices are lower than other stores. The quality is higher. If you cannot find a specific piece of furniture that you are looking for, you probably don't need new furniture.!! Thank you, Randy for everything you did for us today. We are looking forward to getting our table delivered next week.. Randy and Jan B

I've purchased furniture here in the past and it withstood three moves over ten years. I went…read moreshopping for a new place to park my butt and immediately thought of BiltRite. There are pieces that definitely cover style, comfort and durability. However, it's difficult to find a piece that has everything within the budget you may have set for yourself. That being said, there are plenty of options for those who have a little or a lot to spend. And while I didn't find a sofa that spoke to me at that time, I found myself here again, a few years later, looking for a mattress. And this time I did give them all my money. There was a very patient gentleman who put up with me for at least an hour while I tried all the mattresses that fit my criteria, and then while I waffled between my two favorites. He was very knowledgeable and answered all my questions. He didn't steer me directly to the most expensive mattress, I found that myself. However it's not the one I chose. I picked the second most expensive one lol I hate shopping, my back chronically hurts from an injury, and the mattress I liked the best alleviated some of that pain. The checkout process was easy. I qualified for a credit card I didn't need, but it allows me to pay off the purchase at my leisure instead of immediately. The delivery was great too. After a couple weeks we had a call to schedule, followed up on the morning of, received a text when they were on the way, and after the delivery was completed. The gentlemen who removed the old mattress set and installed the new one were very professional. I work from home and they barely made a sound. They were respectful of my property and quick. I didn't feel the need to shop around, most places have the same stock and comparable prices. I like BiltRite and was happy with my experience. The mattress has been a lifesaver for me as I don't wake up in intense pain every morning. I find that my experiences over almost 20 years with this store have been pleasant and no pressure. And the fact that I'm not here every other year to replace something is a testament to quality which i appreciate.

Super prices, super chill shopping experience. We found exactly what we were looking for in a…read moresectional at a fraction of the store prices. The service was excellent and the experience from door to door was perfect. So, this is for Jared who claims there are no 5 stars on Yelp for them. Time to update your review.

Came in looking for a few items and ended up finding the perfect things for an awesome price! The…read moresales staff are amazing! They were very accommodating and were even helping us move our new couch into our truck! Overall great experience and we will definitely recommend to other people!

The products they sell are of poor quality. We purchased a Lay -Z- Boy dual recliner sofa which…read morestarted to fail within 5 months. - Cushions (knap) broke down to the wood frame. Can feel the wood through the cushion. - Recliners squeaked badly when reclining - Frame began to fail with one side deforming out of alignment with the other side. -Lithium grease used to lubricate moving joints leaked onto LVP flooring causing permanent staining. All of these things led to a replacement. Steinhafels told me the replacement was "being offered as a courtesy and would be the only option available given how long the product has already been in the home." The company feels that they are providing a courtesy when replacing a defective product well within the warranty period. A company which feels it is doing you a favor by standing behind a warranty is not one I choose to do business with.

Purchased a reclining sectional 7 months ago. We bought it because I have a bad back and needed…read moresomething firm. It was very firm to start with, but cushions started breaking down within 5 months. The end I sit on sits crooked. Not good for a person with back problems. Also the fabric is showing signs of wear. We are a retired couple, so it hasn't been abused. When you put the footrest down it clunks. Technician came out and said it needs multiple things. He's ordering the parts. Told me they would be here in 6 months, if I'm lucky. Then he will have to take half of the sectional into the shop to fix it because there's so many problems. What the heck am I supposed to do, sit on the floor. And Steinhafels won't do anything. I told them that I would take a prorated amount just to get something to sit on. They refused. Needless to say, we won't be shopping at Steinhafels ever again.

We love our purchase from Penny Mustard which was made two years ago. Our product is expertly…read morecrafted and built especially for us. Penny Mustard Tosa took great care of us. We'll consider them for our next project

We decided to pay a premium price to get a premium product and service. It didn't happen…read more After waiting 3 months for a bedroom set, it arrived with a damaged dresser they never brought off the truck the response from customer service was in acceptable. The one dresser that did arrive has drawers that are misaligned. Buyer beware.

Just had my new custom sofa and ottoman delivered. Dominique the delivery guys were outstanding! I…read morelove it - looks so classy. Upgrading the cushions does make them hard. I hope they will soften. Nice working with Ayonna at the Greenfield store- nice people there. It is a great company. Go to the Greenfield store. Yvonne H./Milwaukee

Fabulous service 20+ years later! We purchased a sectional that was a sofa sleeper over 20 years…read moreago from the Downtown showroom and have had no problems with it. In fact, the fabric has held up all of these years with children and dogs! However, the back cushions were sagging and the seats welt cords had worn through. Looked to replace the sofa, but found nothing that compared to this piece. Brought the cushions to the Greenfield store and even though the company that made this sofa was no longer in business, they agreed to add fill and delete the welt cords and renew the cushions. It only took 4 days (had them back in time to watch the NCAA tourney which made my husband happy!) and the couch looks like new! Thank you to Anthony and Michael for an awesome job!!! We are so grateful to have had the option to keep our beloved sectional and still feel as if it was new for a very reasonable cost. I will definitely recommend your store to all of my friends!!!

I'm no longer a sales professional in Retail Furniture. However, I started my career in bedding…read morewith Simmons/Beauty Rest. It was the highest rated Mattress firm at the time. Several years ago I purchased a high quality mattress from a Company called Penny Mustard in Milwaukee. A upper end store of Better Quality furniture. Penny Mustard owns Hassless Mattress. The Concept is unique. The pricing and quality are excellent. Some People are uncomfortable buying without a Salesperson. Trying to determine what meets their needs and budget. That's Understandable. It is an important purchase. Suggestion...Shop several stores where you get help and pricing. One mistake people make before purchasing? They don't take the time to take off their shoes and spend enough time laying on the mattress to feel/test its comfort. The wide selection of models and manufacturers is challenging and can be confusing... actually it is confusing. You can take all the time you want in Hassle Mattress. All their bedding is from top quality Company's....great delivery & pricing. Good luck in finding the bedding you need for a relaxing and comfortable night of sleep....and don't let the name of a business prevent you and me from making judgement until we check it out.

So happy with my experience, from shopping at my pace, the price, to the help I received ordering…read more Mario and Nick delivered with professionalism, efficiency and right on time. Best delivery team ever!!!