I just had a horrible experience here. I'd rate them a zero for service if I could…read more I called ahead one day to have what I needed at will call. I come and and the guy rings the bell for will call. Wait 5 minutes and no one comes. Ring again. Someone comes. He spent 10 minutes trying to find my order and couldn't. Then I had to wait 15 minutes in line and then someone wrote up my order and I went to pay for it. They told me I had to drive somewhere a few blocks away to pick up my items. Fine. I did that. And I get there and they say they are out of stock of 3 of my four items. Why did they just sell me out of stock items and not tell me. Now I have to call on the phone and convince them I didn't actually get the three items I paid for and they need to credit my card. I didn't have the time to drive 2 blocks and back wait in line again. Update: they don't take phone calls on the weekend, even though they are open. !!?! And all of this took an hour, which should have taken less than 5 minutes and completely messed up my whole day of scheduled events.

7/6/2024- Stopped in…read moreon the plumbing side to look at the landscape lights.. Impressed with the coffee and popcorn machine!.. Staff was busy chatting amongst themselves.. and helping the contractors that came in.. Display for the lighting was terrible with a big hat display.. right in front.. I'm sure I'll revisit to browse the showroom...during the week.

This place is ok. I don't love it. After reading some reviews I see I could have had a worse…read moreexperience. I bought floors for our 3,000 sq ft house (minus bathrooms) from here only because they were the only ones who had the specific look that I wanted. I tried to find it elsewhere but could not find it. The sales man was nice but I felt like it was commission based and he made it appear like he was cutting me "one hell of a price" (he repeated often) when it was probably just the normal price. I don't like stuff like that. I do appreciate that they work with synchrony bank and I was able to get a 0% 2 yr loan for the floors and install. I would have never been able to afford it otherwise. And I hate paying interest. The install went pretty well. I did have them come in three different phases over time. Like 6-9 months of time. When you are remodeling the whole house and Taking out walls that just how that works. The install guys didn't like that becuase they couldn't get paid until it was complete. I was like, well I have paid so it's not my issue. I have gone back to this place twice to get some matching extra baseboards. They no longer have any record of doing my house or any product I bought from them becuase they switched software companies or something. That's super shady. Especially because I was supposed to have a warranty. This made finding matching baseboards hard. Luckily the guys had left one small cover piece for when I redo the bathrooms. Like a perfect cut to get started. The second time I went to get baseboards this new worker ( they have high staff turnover) took forever to pull up my account and said that some other baseboard was what I bought. He brought it out. No way was that what I bought. They had it wrong in their system. I had to drive home, get the little scrap and bring it in. Next the lady helped me and she got what I needed and loaded it for me. When I got home I saw one of them had a huge gouge in the bottom of it (solid wood). Back to the store I had to go again. Definitely check the baseboard they are selling. I often see it scraped, stained etc and the sell it like that. It really should be a brand new perfect piece if your buying it new.

As a business owner myself, I know that most people only take the time to write reviews when…read moresomething goes wrong - so I wanted to take a moment to do the opposite and recognize great service when I see it. I stopped by Lumber Liquidators not entirely sure what I was looking for, but Savanna (hoping I'm spelling that right!) went above and beyond to guide me through the process. She was patient, professional, and incredibly knowledgeable about the different types of flooring. She even recommended a product line I hadn't considered - a slightly higher-end option and more durable finish - and I'm so glad she did. The installation turned out beautifully, and it completely transformed the space. Savanna didn't just sell me flooring; she helped me make the right investment for my home and business. Her attention to detail, genuine care for customer satisfaction, and overall professionalism truly stood out. Thank you again, Savanna! You've earned a lifelong customer.

Not your regular lumber yard. This indoor space is full of any wood you could possibly need to…read morefinish a project. They carry a wide variety of trim styles. Their service is great. They were out of stock of the trim I used 7 years ago in the house, but with my sample they ordered it and had it for me the next day. Also discovered today they carry some wrought iron pieces - new idea for the house

Wow, how refreshing to shop at Mastercraft Hardwood Lumber. Beyond their stellar selection of…read morehardwoods, burls, lathe blanks, moulding, sheet goods, tools and sharpening service- the employees are great/fantastic! Helpful, patient, attentive and intelligent. Merchants should take a field trip to MHL to learn how business should be done. MHL - OLD SCHOOL all the way.

I needed help finding one roof corner tile from a 1994 house. I figured I was after a needle in a…read morehay stack. Their staff was friendly, eager to help, and knowledgeable. Plus, they had what I needed! If they'll provide this level of service on a ridiculously small job like mine, there's no doubt they'd be awesome to work with on a large job. As a side note: While I waited, I heard another member of their staff helping a client installing a metal roof and trying to troubleshoot some funny angles and clearance issues. He left with solutions too! These guys are great! Pricing was great too.

I never leave reviews but i just had to after the exceptional service I received from Mike on the…read morecounter, it's just such an unexpected pleasure to receive such thoughtful, caring, extra mile service in this day and age. I can't fathom someone being more conscientious and representing the company they work for in a more professional manner. This gentleman is an asset !

We are in the beginning stages of selecting countertops and tile finishes for our Toll Brothers…read morehouse to be built here in Reno. On each of our visits to the showroom we've worked with Marie De Boner. She has been so very helpful by sharing her knowledge and expertise regarding the various countertops, the materials of construction, and any advantages or disadvantages there may be regarding the different types. Marie has also been very helpful with design ideas regarding bathroom and kitchen backsplash tiles. In all these areas Marie has helped us to make well informed decisions which is invaluable as we undergo the process of a new build house which involves so many decisions with so many variables. One more thing; Marie and is so warm and friendly (not fake and not pushy) and we love that! Dave & Billie Goodson

The Arizona Tile team in Reno is amazing. I highly recommend for all your tile needs. Each time I…read morecame to the showroom I was greeted warmly and with a smile. They worked as a strong team and provided tremendous support to my family as we rebuilt our home. Kari Deol is an incredible designer. She offered so much support in finding the right materials to make everything to come together, look great, hit our price targets and our timelines. I also want to thank Makenzi Miene, Carlos Flores and Trina Vossler. The team is unstoppable. I am forever grateful for all the support. I love my home and the tile floors and countertops. Simply gorgeous.

They have literally everything related to fasteners! The staffs are very helpful. They saw me…read morelosing a nut on my bike and they were able to get a replacement for free! Since then I have went back to this place multiple times for all my bolts and nuts need. This shop is way cheaper than buying OEM and doesn't have to wait! Although if you need specific coating then you have to order OEM.

This place is stocked to the ceiling with a ton of industrial parts, supplies and even some tools…read more The staff were very friendly, helpful and knowledgeable. I brought in some parts I needed hardware for and he had just about everything. A few small, stainless metric allen bolts he didn't have in stock. He said he could have had them the next day but since I was in a pinch he kindly recommended me to a different store that had them in stock. They were even able to custom make a stainless steel braided hose to my required specifications and had the adapters I needed for my application.

Arrived with three other customers pulling into the lot…read more. We were the second one in the door and another gal behind us. Not sure if she had an appointment, but the gal that came in after us, was quickly being helped. So we just wandered looking at the different options. We did have a gal ask us if we had any questions. Now I'm deciding on getting new bathroom counter tops to my kitchen, so more decisions to be made. I've been wanting new countertops for a while, but had to prioritize with the backyard and the interior of the house. Very impressed with the pricing and choices available.. Of course the ones I liked had a sold sign! Now off to find a fabricator.

Bought 2 slabs of granite. Absolutely beautiful. Had D&L did the fabrication and install…read more Outstanding job. Perfect fit. So happy look here first. Purchased and they held for us until ready for kitchen remodel. Great value.

FIVE STARS!!! only 'cos I can't leave more! Background: I…read morehave an EGO Edger that I got second hand and without instructions a few years back. I attempted to restring to no avail. I went into the Ace Hardware on South Meadows Parkway in South Reno and spoke with ALLIE. I explained my dilemma and Allie invited me to drop it off for Her to look at. I dropped it off on 04/06 at 10, staff put it aside until Allie arrived. Allie called me at noon for permission to restring! (Yes, please!) My Ego Edger was ready at 1pm. Allie even showed me how to use the self-winding feature! Only charge was for Edging line. WHERE ELSE DOES THIS HAPPEN? The big box hardware stores would NEVER let you drop off an item, restring it gratis and take the time to TEACH you how to use your product! Allie and the Staff deserve kudos. Btw, this stores paint selection can't be beat either!

Outstanding Ace Hardware! Family owned and it shows! Excellent customer service with polite and…read moreknowledgeable staff. This will forever be my "go to" spot! Thanks, Tim, and family.