Store has 2 of 3 employees working out of 5 stations. Wait times are ridiculously long. Internet…read moreands mobile plans are predatory.

Worst WiFi in the world no exaggeration as I was trying to write this down while using spectrum…read moreWiFi guess what it wouldn't load last time I checked if im paying for the best WiFi service but receive the worst internet possible

Maybe become a customer oriented business. Most expensive…read moremobile service provider. I do not recommend that anyone goes with Verizon. Worst experience I have ever had with any type of customer service type organization.

Every single time I have ever gone to the store I am told in accurate information and given the…read morerunaround. I came in a few days ago to do a trade-in, but they said I couldn't do it yet, because my order was not showing as picked up even though I had done it two days earlier so they told me I could go to any Verizon store and do it in a couple of days. I just went to the store now and they said no it has to be the corporate store that does it.

All you need to know is what these Yelp reviews make so painfully obvious. 68 reviews and 52 (now…read more53...) of them are 1 STAR. I've been with them for over 30 yrs and if you don't "bundle" they will screw you as badly as they can. NO MAS! I've had it with these vultures... Now that we have Ziply, AT&T 5G and Starlink these clowns at Spectrum think they can still gouge you... I talked with their "Customer Service" and asked them if they could lower my bill to be at least somewhat competitive. They said they could drop it $5/month. Tried this a number of times in the past and they would drop it $5 but it would go back up in just a couple of months. So disingenuous!... I asked them as a customer for over 30 yrs. if they could help me out. Her response was "being a long standing customer has no impact on what we charge"... then she quickly rephrased it to "it isn't like we don't care about a long term customer... this is just our rate structure" regardless of how long you've been a customer. Now, I have a choice between AT&T (for a 350 Mb stream) or Starlink for about $65 for a somewhat faster one, or wait for Ziply to come to my neighborhood for about $30/month for a gigabit stream. I don't know who runs Spectrum, but whoever it is, has clearly given up on the pedestrian person's support. So... I am almost giddy about finally being able to tell Spectrum to take their service and stick it where the proverbial sun doesn't shine. You've lost a customer for life.

Update for internet services. Spectrum iNET (formerly…read moreCharter Comm) One thing I often fail to do is update old reviews and note improvement etc. That's not very fair for the businesses. Changes are good in the last 2 years. Pros: + Moved from 80% up time to 99% up time and I only reboot for refresh not out of necessity. + Phone customer service is quick compared to a few years ago and through the "plandemic". + I have the highest contracted speed for my home area and it's plenty fast for all my needs. We are a heavy bandwidth household. Cons: - If you're not intermediate tech savvy, they're scripted solutions for problems can cost you unnecessary time and money. - Buy and use your own equipment! Always split the modem from the router and own both. Their combo free lease equipment solutions are not best. - Cost is high compared to some red state markets but low compared to the gouging in places like Cali.

So I was really nervous switching over to US Cellular. I was with Verizon for a decade and was…read morehaving anxiety venturing into something new. Thank God I did. Rosie was extremely phenomenal to work with. She went above and beyond in the service she provided. Her customer service is on point. You can literally call her at any hour of the day and she resolves every issue for u. The way she broke down the charges, explained the service and the process really was amazing. Most companies don't take their time explaining what r going to see on ur bill., future bill or etc. And I have been shopping around for a month or more. Really glad I came into this store because I know for a fact when I have an issue, there will be a reliable team that well help out.

My husband and I have been with AT&T since we were married more than a decade ago. Since I never…read moregot service in the building where I work, I was interested in switching to a new carrier that would be able to provide me the coverage that I need for work. After asking my coworkers who did get service, I came up with only two carriers that could meet my needs. One was Verizon, which I was unwilling to go with because we were paying what we already considered to be a pricey monthly bill, and we were not interested in paying MORE money per month. The second was U.S. Cellular, which for some reason I had never even considered previously. Silly me. My only hesitation to leave AT&T was because we had an excellent representative (Looking at you, DJ!) who took very good care of us whenever we needed anything- sometimes even through Facebook Messenger. He always went above and beyond. Due to circumstances beyond his control, I needed to switch. Obviously, I was nervous after having ten years of experience and expectations with AT&T. Enter Amy at the Road 68 branch of U.S. Cellular. After working with representatives at another location and attempting to set up a meeting to go over plans and prices with my husband there (schedules can be complicated, after all) and have our ducks in a row as far as the preferred hardware was concerned (because I was told I could NOT bring over either of our AT&T phones), the ball was dropped and the day before our scheduled meeting was to happen I received a phone call stating that not only were both of our phones out of stock, but that they could not be ordered without first SIGNING UP. This came after being told just the day before, "Don't worry, we have your phones in stock all the time and don't need to pull them." Yeah. I was not very happy. I'm IN customer service and before I EVER tell a customer that I have something in stock I make sure I'm holding it in my hands. That being said, I was quite frustrated and called over to the Road 68 store to inquire about stock there. That's when I talked to Amy. This lady KNOWS customer service! She let me vent to her about my frustration, and although she also did not have what I wanted in stock, she told me that she would speak to her manager and call me back within a few hours. I gave her my number and went back to work. When she called me back later in the afternoon, she told me that she had communicated to her manager what had happened to me at the other store and that she wanted to earn our business. She obviously cares very much for people and takes pride in her company, because she was very concerned with my feelings toward U.S. Cellular. I have a great amount of respect for people like her. After speaking with her manager, she was able to pull some strings and have the phones that we wanted transported from another city by another representative who was attending a local meeting. Due to her desire to work with us, my husband and I agreed to head over there after work and meet with her that very evening. Once we were there, she also told us that while my husband's phone would not be compatible with the new service, mine would be. She actually checked my phone, unlike the gentlemen at the other location who apparently just wanted to make more money off of me by selling me another phone... What's this? Another honest and trustworthy representative? That was the moment when Amy became the 'Real MVP' in my eyes. My hubby knew I *really* wanted the new phone though, so he decided that we needed it anyway. I was completely ok with it at that point also, because if anyone deserved to make money that day it was Amy. I was only sorry that we kept her there well past her shift. Despite being stuck at work until nearly two hours after her shift ended (carrier switches take awhile), she never once expressed displeasure or became impatient with us, and she treated our 5 year old daughter like her own. If anyone is out there looking for an honest and hardworking representative for their wireless needs, I highly recommend Amy Cobble and the team at this location. Oh yeah... and I get coverage where I need it, when I need it, with unlimited data now from U.S. Cellular. I guess you could say that I'm a very happy customer. :)

5 stars well deserved - first off, I tried calling Best Buy, and couldn't get past the AI robot to…read moreask my question...really annoying. Messaged Cline's on their website and I got a response within an hour I think. Brought my computer in, personable and knowledgeable staff, quick service with no promises, but I felt cared for. They tried multiple things to try and fix my computer, unfortunately it was the motherboard, and not worth the cost per their recommendation since it is about the cost of a used computer. They were able to transfer all my data to my hard-drive, which I appreciated. The real 5 star and beyond was they called me 1 week after to follow up on my service and my device. I don't think I've ever had a follow up call for something like this. Will take all my needs to them in the future for sure!

Nice,nice staff. competent, professional, and timely. It's local. i want to support our local…read morebusiness. pricing is good.

These guys are amazing. If I have an issue with my service, they are always available and helpful,…read moreeven after hours and on weekends. I am not particularly tech savvy, but they patiently walk me through steps to pinpoint the issue, and if it is thier tech, they are out to fix it, usually the next day. I have been with them for over 15 years and wouldn't consider changing.

Unfortunately I have to say I have had the worst experience with customer service ever with…read morePocketiNet, I used them for almost 10 years, had no issues other than paying a high price for very little mbps because they are the only choice for our location, when issues did arise they were awful at helping solve the issue and in the end took it upon themselves to just come remove my satellite after numerous weeks of waiting for the issue to be fixed. horrible customer service and would like to warn others of this possible situation.

Everyone that works there could use a personality. They also could at least act like they want to…read morehelp you. We came over from Verizon with six lines. Terrible customer service. So far T Mobile has been better than Verizon, except the girl that works on Ely in Kennewick, she was especially and purposfully unhelpful.

I Like your Services for Cell Services and WiFi I'm interested great at working with Coustomersread more

Dishonest and incompetent! First of all they do not know what they are doing and on top of that,…read morethey cover their ineptness with shady business practices. Monday July 23 I visited the store where they didn't have enough associates and they had zero clue of what they were doing. After waiting 30 minutes to talk to someone all I wanted to do was move my services over from Verizon and add a line. I was told that I could get iPhone 8 for free or upgrade to iPhone X and pay the difference monthly, I chose the latter. The transaction was less than smooth as the associate Fabian had no clue how to transfer a line over and had to call a friend for help. After being unsure of what he was doing he eventually got my existing iPhone switched over and then it was time to add iPhone X. He said that I just needed to pay the sales tax of $98.97 and then the monthly payment will be around $15. They said that they were out of stock and needed to order it. He then asked for my card to process a payment for the tax of $98.97 and the phone would be shipped to my house and I bring it in for them to activate. I had asked why not just ship to store since I have to come in anyway. He said that's just how they do it. I asked for a copy of the paperwork and he said it will be in the box. The following morning when checking my bank account is when I got the shock that instead of the authorized amount of $98.97 there is a charge of $498.97 on my account! I then immediately call the 800 number where I was rather rudely told that there was a $400 security deposit added, she then told me she couldn't do anything since the charge originated from the store and that I would need to go to the store when they open at 10am. So I get there when they open. Fabian is there and so is the manager Jammie Horn. They then say that there must be some sort of mistake and they would take care of it and that I could wait. Jammie then goes and hides in her office for an hour and Fabian comes out and says he made a mistake and says he had not seen the deal killing security deposit requirements and that there was nothing that they could do besides cancel the order to refund my money. They also then said that they couldn't do it and that I needed to call the 800 number again. This is where it got even more ridiculous where I was told only the store could stop it and after a couple hours of back and forth they said that they submitted a ticket and that will stop it. Later in the day after checking with Verizon where mind you I can walk out of there with 2 phones and no security deposit because they entered my information in their system correctly, I noticed that they had signed me up for only a 2gb plan instead of the unlimited I had asked for. Requiring another call to the 800 number where the agent further informed me that the deposit was needed for credit reasons and not resolving my plan issue, a 20 minutes hold and I was suddenly talking to her manager. I was then informed that there was no way that Fabian could not have seen the deposit requirement and just processed it anyway to get the activation credit. And was informed that the shipment of the phone holding up my $498.97 was being cancelled and my funds would then be released. So not the case. As I got notification that UPS has a package on its way to my house. I then called the 800 number where I was then informed that I need to wait for the package to arrive and then physically take it to the store where this problem originated so they can then process the refund of nearly $500 that still will take a week after that. After speaking with a manager at the call center I asked for the district manager info to talk to this store managers boss and still have not been contacted back.... Imagine that. Way to drop the ball and ensure that I will never do business with you ever again! At what point do I get compensation for my time and effort here?

Came to this location to swap my phone out. A representative named Spencer helped me out…read more Everything went well till I asked em to transfer pics+contacts from my old phone onto my new one. At this point I could tell he got bugged. He said he wasn't able to transfer pics but that he can transfer the contacts. He only transfered a few and not all my contacts. I didn't notice till I walked out and checked my phone. Next time u come here don't let Spencer help you cuz instead of helping you he will do the opposite and the crappy customer service he offers! By the way I also had a credit on my account and they cleared my account credit!! So I switched to a different company. Worse customer service, reception!!