This was my second trip to this facility, and I am happy to report that it is clean, and the staff…read moreprovided excellent service. The one frustration I have was the process for setting up the appointment, and going through the registration process. They had trouble finding the order of the Dr sent in and connecting that to my appointment, and they asked me to fill out paperwork when I arrived that I had already completed online. For this visit, I had the bone density scan, and mammogram, and that process was very efficient and as pleasant as can be under those circumstances.

The ease of setting up, checking in, and the appointment process was impressive at Simon Med. It…read morecan be nerve wracking trying to schedule an appointment especially for a mammogram, but the staff were super helpful, flexible, and persistent. I like that I was able to speak with one representative that handled the scheduling and when I needed to change my appointment I called her directly and was able to change it. I was running a little late, but this did not bother the staff and I was able to turn in my paperwork and be seen quickly. The technician that did my mammogram was very professional and kind. She eased my mind and made the scan quick and easy. So glad that I came to Simon Med for my annual mammogram!

Lack of patient care. I went the to get X-Rays for the VA. As a disabled Veteran I have never been…read moretreated so poorly in my life. The young lady taking the X-rays was rude and couldn't care less about my disability.

I fell on my knee, went to Next Care and they referred me to this outfit known as AZ Diagnostic…read moreRadiologists. Went for xrays on the 13th, no one is able to read results for up to 10 days!!!..After my Dr and I made several calls requesting results, none as of today, 2/18/2025. Extremely long wait time in office, on phone ( over 30 minutes on hold), and for test results. Very non caring, front desk receptionist was very unprofessional. Highly recommend you to go elsewhere. So here I wait with a brace, can't make a Dr apps to move forward without the results. BEWARE and be ready for poor service.

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

I thought that this place cared but clearly they do not. I waited a week for something to come…read moreback. They never communicated with me during that week. Oh they also said I'm going in for a surgery? Yeah no surgery that I know of. So I am cutting ties with this place due to their lack of care and communication. 300 dollars to be sedated for 20 ish minutes. Just done. To clarify I was getting injections at this place and last year it was reasonable at 200 dollars. I know insurance changes etc. But 300 dollars for 20 minutes of sedation just seems extreme. Also, they did not even seem to care about withdrawals. I honestly thought this place cared about me and my health but with their lack of communication and setting me up for surgeries that I wasn't even privy to just sounds bad in my head.

I was in an accident last October, Finally I was introduced to Saguaro Pain Clinic. My spine was…read moreinjured. I can say going from a 10 - 7 and now nothing. I recommend giving them a visit

There is nothing good about having to get an MRI, but the staff here does an amazing job helping me…read moreto stay at ease during this. It was a little strange going outside the building to their current "mobile MRI trailer". This is due to some upgrades being done down the street. Once again, the staff does a great job even with the mobile unit.

A very caring and kind group of medical workers. The facility is beautiful and very well organized…read morew plenty of parking. Easy check in system. Test completed on time without a glitch which was so welcome since this was try number 2 for the MRI. Grateful for these health care workers

Top notch! Everyone was wonderful. I highly recommend the stand-up MRI. I 'm claustrophobic and I…read morehad absolutely no problems with this stand -up MRI.

great experience- they recognize when they have delays and address with water and small snacks to…read morepass the time - first time a medical facility recognized a delayed appointment time and valued their patients time with a smile a a small bite to pass the time A++++

TERRIBLE SERVICE FROM THEIR BILLING My wife had her mamogram…read moredone. A few weeks later we got a bill for approximately $ 350.00, claiming my wife's insurance paid all they will pay. We then called the Alignment Health Insur Co and was told Alignment pays the 'FULL' amount and put me on hold while the made the phone call to Radiology Ltd's BILLING PERSON!!! To make it 'CLEAR' Alignment pays for everything!!! Alignment came back on the line and advised it was taken care of with the billing representative for Radiology Ltd. All seemed good. BUT!!! ...Yesterday!!! We got the 'BILL' in the mail again. I called Radiology LTD again, but now they have many calls that are routed to another country. So requested to speak to a U.S. Office, ...finally got through to one..., and explained the issue. That Radiology Rep did find where 'their' payment from ALIGNMENT INSURANCE WAS MISHANDLED BY RADIOLOGY LTD AND SHE SAID SHE CLAIMED TO HAVE FIXED THEIR ( Radiology Ltd's ) ERROR. But today, a day later!!! we get a USPS NOTICE to SIGN FOR A COLLECTION LETTER FROM RADIOLOGY LTD. So will call Alignment and Radiology Ltd ''AGAIN' and try to get them to communicate!!! Done for now and will update later!!! Okay, just got off the phone with ALIGNMENT, they said they sent an EOB to Radiology Ltd on 1/12/2026. Radiology Ltd asked for the EOB ON 1/11/2026. So it seems like a hand shake was made. Plus alignment said they sent it to all the possible FAX numbers they had for Radiology Ltd, but possibly Radiology Ltd has yet another FAX NUMBER TO FORWARD MY WIFE's coverage to. So Alignment says they will look into it and call me back. Update later!!!

Efficient, clean & accurate! Both front office and Doctors…read more Waiting time very minimal Office

Shaded parking, excellent customer service, on time processing, professional…read more We were in and out in one hour less.

My negative review is more about the SimonMed company rather than this specific location. My bad…read moreexperience was the fault of their central customer service or scheduling staff. I've had a nice experience with the staff at this location for imaging needs. Here's the issue I had the past week: I've had a brain scan appointment scheduled and reschedule 3 separate times due to errors or mistakes on the part of SimonMed. It's been so frustrating that I asked my neurologist to refer me to another company for my brain scan. Even though this may push out the scan further than with SimonMed, I cannot give them my business based on principle now.

I had an MRI performed Here which is a 90 minute drive for me. They called a week later and said…read morethe doctor needed additional views but it was free of charge. I called the doctor and he had no idea about additional images. Turns out they used the wrong parameters on the original. so I drive 90 minutes to get MRI #2. I go to my doctor and he said the images were unreadable. WTF! Only onr star bc ZERO wasn't an option. Will not go back !

I didn't realize I was claustrophobic until I was being sent head first into an MRI machine. I…read morestarted panicking and the tech pulled me out. We tried again, but this time it was worse. She recommended finding an open MRI place and asking for a new referral to one of those locations. A quick Google search pulled up Advanced Open MRI of Tucson. I got all the needed calls made and referral was good to go. I spoke with Adam by phone and he was reassuring that once my appointment time came, I would be fine. He also assured me I could go in feet first and I appreciated that. On my appointment day, it was Adam who would be doing the scans. He was again reassuring that everything would be fine and checked on me immediately following each scan. The fact I could turn my head side to side was also a big help. I'd looked online and wasn't sure even open MRI would be for me because in the other one, but turning my head made all the difference seeing it was open. He played music of my choice and it's obvious he genuinely tries to make the patient comfortable. I was given a disc of the images and sent on my way. I highly recommend this place to anyone at all who suffers from claustrophobia and needs an MRI. They really want you to be at ease and that makes a world of difference. My last scans were sitting upright 10yrs ago, but that's not available in Tucson. This is definitely a great other option!

Emphatic and courteous. Online appointment is convenient and easy. Fast check in…read more I highly recommend.

Very rude woman at front desk. Unbelievable they even have a job. Would not even assist my mother…read morewith the computer check in. They definitely need a customer service class. What will they do when snowbirds get here and have a full waiting room??