The ease of setting up, checking in, and the appointment process was impressive at Simon Med. It…read morecan be nerve wracking trying to schedule an appointment especially for a mammogram, but the staff were super helpful, flexible, and persistent. I like that I was able to speak with one representative that handled the scheduling and when I needed to change my appointment I called her directly and was able to change it. I was running a little late, but this did not bother the staff and I was able to turn in my paperwork and be seen quickly. The technician that did my mammogram was very professional and kind. She eased my mind and made the scan quick and easy. So glad that I came to Simon Med for my annual mammogram!

Gave me the runaround about insurance, even though I had a letter from Blue Cross saying it had…read morebeen approved. They wouldn't let me get my scan today. The girl at the desk needs to find a job where she doesn't interact with people.

Lack of patient care. I went the to get X-Rays for the VA. As a disabled Veteran I have never been…read moretreated so poorly in my life. The young lady taking the X-rays was rude and couldn't care less about my disability.

This was always my favorite place to go for imaging. Got here today...January 2026 and is was like…read moreI was back in 2020. They wanted me to mask up. I said I would not and now I am sitting in a closet size room waiting for my mammogram. This is ridiculous! I don't like banner for anything except for this imaging office and now it has joined the banner way. Just a note... I did offer to cancel my appointment, but instead they chose to sit me in this closet

I love that these guys are so organized. I had an appointment and they were all ready for me and…read morecalled me back within a couple of minutes of my arrival. In all the years I've been coming here, I have never had to wait more than a couple of minutes of I have an appointment. My X-rays were done in literally 5 minutes and I was out the door. Banner imaging will always be my first choice for any type of imaging.

I thought that this place cared but clearly they do not. I waited a week for something to come…read moreback. They never communicated with me during that week. Oh they also said I'm going in for a surgery? Yeah no surgery that I know of. So I am cutting ties with this place due to their lack of care and communication. 300 dollars to be sedated for 20 ish minutes. Just done. To clarify I was getting injections at this place and last year it was reasonable at 200 dollars. I know insurance changes etc. But 300 dollars for 20 minutes of sedation just seems extreme. Also, they did not even seem to care about withdrawals. I honestly thought this place cared about me and my health but with their lack of communication and setting me up for surgeries that I wasn't even privy to just sounds bad in my head.

I was in an accident last October, Finally I was introduced to Saguaro Pain Clinic. My spine was…read moreinjured. I can say going from a 10 - 7 and now nothing. I recommend giving them a visit

A very caring and kind group of medical workers. The facility is beautiful and very well organized…read morew plenty of parking. Easy check in system. Test completed on time without a glitch which was so welcome since this was try number 2 for the MRI. Grateful for these health care workers

Had a shoulder mri they were great. I will only use this facility from now on. I used to go to…read moreSimon-med and actually that is where I should have gone but they are horrible so I left and went to Banner Imaging. They for sure will get my business. Great team there.

Top notch! Everyone was wonderful. I highly recommend the stand-up MRI. I 'm claustrophobic and I…read morehad absolutely no problems with this stand -up MRI.

great experience- they recognize when they have delays and address with water and small snacks to…read morepass the time - first time a medical facility recognized a delayed appointment time and valued their patients time with a smile a a small bite to pass the time A++++

TERRIBLE SERVICE FROM THEIR BILLING My wife had her mamogram…read moredone. A few weeks later we got a bill for approximately $ 350.00, claiming my wife's insurance paid all they will pay. We then called the Alignment Health Insur Co and was told Alignment pays the 'FULL' amount and put me on hold while the made the phone call to Radiology Ltd's BILLING PERSON!!! To make it 'CLEAR' Alignment pays for everything!!! Alignment came back on the line and advised it was taken care of with the billing representative for Radiology Ltd. All seemed good. BUT!!! ...Yesterday!!! We got the 'BILL' in the mail again. I called Radiology LTD again, but now they have many calls that are routed to another country. So requested to speak to a U.S. Office, ...finally got through to one..., and explained the issue. That Radiology Rep did find where 'their' payment from ALIGNMENT INSURANCE WAS MISHANDLED BY RADIOLOGY LTD AND SHE SAID SHE CLAIMED TO HAVE FIXED THEIR ( Radiology Ltd's ) ERROR. But today, a day later!!! we get a USPS NOTICE to SIGN FOR A COLLECTION LETTER FROM RADIOLOGY LTD. So will call Alignment and Radiology Ltd ''AGAIN' and try to get them to communicate!!! Done for now and will update later!!! Okay, just got off the phone with ALIGNMENT, they said they sent an EOB to Radiology Ltd on 1/12/2026. Radiology Ltd asked for the EOB ON 1/11/2026. So it seems like a hand shake was made. Plus alignment said they sent it to all the possible FAX numbers they had for Radiology Ltd, but possibly Radiology Ltd has yet another FAX NUMBER TO FORWARD MY WIFE's coverage to. So Alignment says they will look into it and call me back. Update later!!!

Efficient, clean & accurate! Both front office and Doctors…read more Waiting time very minimal Office

Shaded parking, excellent customer service, on time processing, professional…read more We were in and out in one hour less.

Would give zero stars if I could. Start with offshore call center for scheduling. First rep put me…read moreon hold for 40 minutes then hung up and transferred to a survey so call was not disconnected. Called back and explained what my needs were. Took another hour and a half to find "right location" with correct machines to fill doctor's orders. Waited for weeks for the day and took less medication and endured pain to be ready for test. Only to get a call the morning of the test to be told they don't have the correct machines at this location. Attitude of staff are so uncaring and dismissive. Just told I should go to a hospital. Do yourself a favor and find an alternative test company.

I didn't realize I was claustrophobic until I was being sent head first into an MRI machine. I…read morestarted panicking and the tech pulled me out. We tried again, but this time it was worse. She recommended finding an open MRI place and asking for a new referral to one of those locations. A quick Google search pulled up Advanced Open MRI of Tucson. I got all the needed calls made and referral was good to go. I spoke with Adam by phone and he was reassuring that once my appointment time came, I would be fine. He also assured me I could go in feet first and I appreciated that. On my appointment day, it was Adam who would be doing the scans. He was again reassuring that everything would be fine and checked on me immediately following each scan. The fact I could turn my head side to side was also a big help. I'd looked online and wasn't sure even open MRI would be for me because in the other one, but turning my head made all the difference seeing it was open. He played music of my choice and it's obvious he genuinely tries to make the patient comfortable. I was given a disc of the images and sent on my way. I highly recommend this place to anyone at all who suffers from claustrophobia and needs an MRI. They really want you to be at ease and that makes a world of difference. My last scans were sitting upright 10yrs ago, but that's not available in Tucson. This is definitely a great other option!

The service was great, Ken took really good care with me. There was no waiting, both of the…read moreemployees were very nice.

A front desk clerk! Someone who answers a phone! An appointment system that actually works when…read moreyou show up for your appointment. Lab techs who know how to do their jobs! Communicate better!

This was my fourth time here, and even without an appointment it was my best experience yet. There…read morewas a little confusion at the check-in (not for me, but others), but once my name was called, everything was efficient. They have a new system that everyone is learning, but people were still friendly and the offices were clean. This is a big improvement. Kudos to the people who are making a difference. Note: on a Tuesday morning, I only waited about 20 minutes. Nice!