In Yuma for Thanksgiving in rented VRBO with pool. When we arrived the pool was cold as ice…read more Dexter the pool tech showed up unscheduled and saved the day and our Thanksgiving holiday. Great service and very much appreciated. FP, USAF (Retired)

after 18 yrs I had to leave this company. they have no customer service nor do they care about…read moretheir job. I never had anything bad for 18 yrs until I got a new pool guy that doesn't do anything. I called to complained about wanting a new pool person because 2 1/2 weeks go by I haven't had any chlorine tablets and my pool is dirty and very cloudy so please give me a new one or come see what is going on. they called me back and said chlorine was high was the excuse they gave me. Now I decided to take a cup of water to Leslie's and guess what. it wasn't high from their report so I asked my neighbor to come see why my vacuum is not working for 2 1/2 weeks. guess what, filter in the picture is full. Next , the other filter has been broke is why it won't catch and I get no new pool guy and next the pool hasn't been cleaned in 2 1/2 weeks again in the picture. poor service is what i get. Please start training better. I dont recommend because they have no clue on customer service.

Hi Alex, just wanted to thank you and your team for a beautifully maintained pool! Not only that,…read moreyou did a complete assessment and really took care of all the problems it had. I couldn't believe how muddy the filter was and how the previous pool maintenance prior to my home purchase had neglected it. I had my cousin and her son over from northern cal and she was so impressed - so I told her about you relocated your company from SD as well. She's a swimmer , so it was nice to hear that she said your company kept it crystal clear even when I'm not at the house often. Thanks again!!!

Honest and upfront! Helped me out and gave some good advise on maintaining my pool. Recommend him…read morefor honest work.

Worst company ever. Just moved here from CA, bought this…read morehouse mainly because it has a pool. We paid 10K for plaster and a new pump. The pump was set up wrong and the backwash valve was reversed. When fired up it created a clog. When we bought the house the inspector told us the pump needed to be changed, but other than that all was fine. After the new pump we no longer had circulation. The pool is now a pond. Both my wife and I expressed verbally we wanted full service cleaning to both Oliver and Lance. Lance is horrible at communicating and taking responsibility. He lacks business morals and is uncaring about his work as a owner. Oliver, the other owner, slightly edges him out as a better owner. Not by much because he is very lackadaisical with his promises. Oliver had told my wife a plumber would be out to look at this problem. To find out why the circulation doesn't work and where the clog is. This is not as much a complaint as it is more of a warning to the consumer. I have filed a complaint with the Arizona Contractors Board and the BBB. I encourage everyone with a valid complaint to help others by going to the other 2 agencies.

Stopped into the store across the bowling lanes to see if I could get a quote on a new build pool…read more Made an appointment for the following Friday for 11:30. Lance told me to give them a 30 min buffer and joked that they weren't like other places that make you wait all day before coming. Day of the appointment, waited for almost 2 hours and no one came. I even called their number and left messages for Oliver inquiring where they were. No answer and no one showed, so I went to run errands at the store. Lance called me when I was at the store saying he was at my house. I said the appointment was for 11:30, but he said that his calendar showed 11:30-1:30 availability. I thought I heard wrong when I was at the shop, so I quickly finished my errand and went home to meet him. Lance saw the backyard and took some notes on his phone (size of pool, filter, etc), but he never took any measurements. He told me that they would have the quote to me by the end of the weekend. Come Monday, there was no quote, nor after a week. Called Lance to follow-up and he said that he initiated the quote request and didn't know what happened and that he would check on it. It's been 3 weeks now, so this ship has sailed. I know that pool contractors are busy now due to the pandemic, but if you cannot accommodate a quote just let me know so that I don't waste my time.

Absolutely horrible will take advantage of elderly or individuals who are not able to keep a close…read moreeye on him. Parents were ill he would go leave chlorine tablets and maybe black flush NO skimming or brushing etc...

I got a call from Heather today. Apparently, there was miscommunication between all three parties…read moreinvolved. Acme is sending a technician on Monday. He will work with the spa manufacturer to, hopefully, solve all our problems. I have confidence that all will be well now that everyone is on the same page with communication. Thank you Heather.

Blue Wave Pool Service is awesome! They responded…read moreimmediately when I called for an estimate. Knowledgeable and very reasonable. Lupe in the office is friendly and totally on top of things. Our pool looks amazing!

Had a swimming pool acid washed. While the overall job was just OK, nothing special by any means,…read morethe service behind the job was horrible. They used my hoses, one of which they destroyed. The broke components in the pool. There were some repairs required which they ignored. Don't waste your time and energy, one of the worst businesses that I have encountered. They talk the talk but do not walk the walk.....STAY AWAY!

They park in front of my house for hours everyday making it very hard for me to get into my…read moredriveway. I have called and they still park in front of my house.

Poor service and bill.you for unnecessary items and then take them.back when you cancell service.read more

Green Valley's service is exceptional. Thomas is my pool technician. He always speaks when he sees…read moreme and asks if everything is ok with the pool. Love this company!

The owner of this service company is dishonest. Makes promises to customers and clients it doesn't…read morefollow through, it takes weeks if not months or never give returns. Makes claims that he has been Facebook hacked and thus can't respond appropriately. He has told people he has Covid, also has cancer just a lot of different things that would make him untrustworthy. If he did have those medical conditions he should still reach out and let people know he has to temporarily suspend services.

Cuz he is always on top of everything and I love his prices and he had fix all my equipment make it…read morerunning real good thanks Pj Pool Service