Owner saw my review, made a plan to come check things out. Upon checking things out I was validated that the fan was a faulty one so they got everything fixed up and went on their way. THIS IS CUSTOMER SERVICE! I wish it had happened earlier since I spent hundreds of dollars on electricians and a lot of time trying to figure out what was going on in back and forths (1 year +)..with the manufacturer. Lesson learned that the best path is to get to the owner of the business. Once we were in communication he took care of everything right away. Totally not their fault that a single fan they carried happen to be a faulty one. I really appreciated the follow through from this business owner. read more

Added photos too previous review . Great lighting selection and excellent service/ installation. read more

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Very frustrating they are listed as being open today. The door even says they are open between 10 and 4 pm and went we arrive at 3 pm they were closed. Huge waste of time! read more

If you're looking for 5-star customer service, great pricing and a knowledgeable lighting representative, just quit shopping around and call Jeff McLaughlin at Desert Lighting. You'll be glad you did. Highly recommended by my interior designer, Jeff helped me select the most amazing lighting for our new house, AND, unexpectedly, he also gave us a really GREAT PRICING, too! If you don't see what you want in the showroom, he has a healthy assortment of catalogs with the latest and greatest from all the top manufacturers. The icing on the cake? My orders came in early and out of the blue Jeff called and asked if he could deliver them to me personally. It doesn't get any more "white glove" than that!!! read more

As a Designer and Contractor, I have been doing business with Desert Lighting for quite a few years. Everyone is so nice and helpful. I'm alway confident I can send my clients there and they will be well taken care of. Also they have a great selection. Special shout out to Mike, who helps me most of the time. read more

Highly recommend 5 Star business - I worked with Jeff who was super professional; detailed and patient! I ordered 6 Fanimation fans for the house with various fan blades and fan finishes for various rooms - he spent a lot of time with me as I'm like a perfectionist! They let me know when everything arrived - which was in a timely fashion. I would definitely go back to Desert Lighting Solutions for any lighting or related needs as it's refreshing to work with a professional and on the ball company. read more

Our outstanding designer, Patricia Lockwood of Design Vision Studio, recommended that we select our lighting fixtures from Desert Lighting Solutions. We have been so impressed with their service, prices & amazing selection of lighting, especially on their website. The staff are incredibly helpful & knowledgeable about lighting. All our purchases have been delivered ahead of time & the sconces & chandelier we chose look absolutely gorgeous our living/dining room. We can't imagine shopping anywhere else at this point. Marla & David Palm Desert read more

Desert Lighting Solutions - 10 Light Candelabra - Lighting Fixtures & Equipment Near Me - Palm Desert, California

3/13/17 Testimonial: Desert Lighting Solutions If you've got the lighting problem, Jeff McLaughlin has the lighting solution! In our years of remodeling homes and offices, Desert Lighting Solutions provided us the best service of any contractor with whom we worked. Our interior "solutions" with Desert Lighting included a new super closet and contemporary home offices plus an all-over facelift on existing lighting. Best of all? Great new "focused" lighting on our painting and other artworks. We also revamped total exterior lighting. Jeff has a wide range of fixtures as well as superb contractors should you need recommendations. Most important for us was that he had the TIME to consult with us, discuss options and obtain the fixtures in real time. He is a true professional! It is said that "Customer Service is not a department, it is an attitude." You will find that Jeff and Desert lighting have the right attitude! Judy and Richard Columbus Palm Desert, California read more

Mike and Jeff made the daunting (for me) challenge of choosing the right fixtures for our entry and our dining room much easier. I shopped every lighting store in the Palm Springs/Palm Desert area, but came back to buy my fixtures from Desert Lighting Solutions. They recommended an excellent installer, too! Their showroom is a bit hard to find - it's behind the Kaiser Permanente facility on Cook and Gerald Ford, nearly adjacent to the Cook exit on the freeway in Palm Desert. read more

Desert Lighting Solutions came to our house in 2014. Mike designed the lighting and our contractor installed. The lights illuminate our yard and trees wonderfully. I opted for brass LED lighting - real quality hardware with special outdoor low energy bulbs. We have had so many compliments from neighbors. Desert Lighting Solutions are the most knowledgeable people in outdoor desert lighting and they have the BEST selection. It has been 7 years and our lighting has held up beautifully. Jeff the owner stands by his product. They are also a community friendly company as they support and donate to other local businesses as well. Thank you, Jeff and staff! read more

Mike and Jeff are "rock stars" in my book! I had a small issue with an outdoor fixture. They came up with the perfect solution while treating me like I was their best customer. read more

I puchased a beautiful bathroom fixture one year ago. I was told it held LED lights. Recently one of the bulbs burnt out and in removing the glass enclosure found that it didn't look like a LED light bulb. The bulb had no identifying info on it so I went back to Desert Lighting Solutions to report that though I thought I was buying a fixture with LED lights the bulb did not last more than a year. The sales clerk identified the bulb as a halogen and thought they might not have any more. After searching his inventory he found one. He took it out of the box to make sure it was a match and placed it on the counter. After he confirmed that it was the proper bulb, he left it on the counter. I picked it up. Then we put it back in its box. At that point I read on the side of the box, "do not touch with bare hands". I said to the clerk, we handled with our bare hands and his comment was, "You did but I didn't" Wouldn't you think he would warn me not to handle the bulb with my bare hands. I can't believe he said that. I told him he just lost a customer and his reply was "over a light bulb". No over the fact that you sold me an LED light fixture that wasn't an LED light fixture and then didn't warm me to leave my paws off the bulb. read more

Desert Lighting Solutions has got the best prices, selection & service in the Desert! And Susan's Bright Ideas can fix almost any lamp or chandelier situation you have! read more

Jeff at Desert Lighting was so helpful in the pendent light selection for our home. They have a great selection of lights in the store and an overwhelming selection on line. The lights we chose were from on line. We loved them in the box when we got home but once installed, they exceeded our expectations. We will return in the future for any lighting needs. Thank you Jeff for your ideas and great customer service. read more

Desert Lighting Solutions - Pendent Lights - Lighting Fixtures & Equipment Near Me - Palm Desert, California

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It's such a pleasure to find a lighting store that honors what they promise and delivers when they say they will! Our sales rep, Mike, helped me select the perfect fixture for our guest bathroom remodel, and responded to several calls I made to confirm dimensions & details so we could insure the installation went smoothly. Cruz was also really helpful and responsive, and made suggestions for bulb types, etc. On installation day, during the coronavirus quarantine, we discovered the hardware supplied by the lighting manufacturer was not compatible with our bracket in the wall...and though the store was not open, owner Jeff answered the phone and made arrangements for me to pickup alternate hardware which allowed us to complete the job as planned! We will shop at Desert Lighting Solutions for all our lighting needs!! read more

You can pretty much order lighting from any worthwhile shop, but these guys are a pleasure to work with! We have a tough job trying to take our older home and replace fixtures to update without giving up the integrity of the home. I loved that they wanted to see pictures of the areas, they gave us lots of options, and were competitive in pricing. ALL of them were helpful! We'll go back next time we need a fixture! read more

Jeff from Desert Lighting Solutions appeared within two days of my initial call. He took time to thoroughly walk the project (my home), suggest design choices and placement, and was prompt in sending me a detailed and fair proposal. The installation was completed in one day; Jeff came back out after dark to make some adjustments for maximum impact. We couldn't be happier, and my jealous neighbors asked for contact information so they can call Desert Lighting Solutions! Look no further if you are looking for high quality design, the best materials, professional installation, and outstanding customer service. read more

Desert Lighting Solutions - Lighting Fixtures & Equipment Near Me - Palm Desert, California

Excellent selection of lighting and ceiling fans! And excellent communication by staff when products arrive!

Clearly the best. The guys are so helpful. They have a great selection, but they will find and order the perfect fixture for your situation. This is NOT a typical light warehouse type of store. They are professional lighting experts, not showroom floor salesmen. read more

These guys were awesome. I called in advance to see if they had something in stock and when I arrive they had it ready for me.

Great customer service. Jeff was extremely helpful even though I was making a very small purchase.

This place is amazing. The best lighting store in all the Desert. Mike & Jeff were so helpful, I nearly bought up the entire store. And if you need repairs, Susan's Bright Ideas is located in the same suite. Susan is delightful and really knows her stuff. I wouldn't trust my lamps to anyone else! Most Sincerely, Margaret Wardlow read more

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If you have a lighting problem or just need some lighting suggestions go see the guys at Desert Lighting! They are very knowledgeable and so helpful. So no matter what size your lighting project is go to Desert Lighting. read more

As a designer, I find my clients want the best and newest lighting out there. No more big box same tulip shade every where else had. Jeff has stepped outside the box and provided the desert with the most amazing choices., The staff is great, and know their stuff. The store can seem a little off the beaten path, but once you are there, you are glad you are. Thanks Desert Lighting for all the work you have done for me and making me look good in my business. Jamez Designs read more

Working with Jeff Michael and Cruz was a pleasure. They were able to find all of the lighting we needed and give us great pricing. Their knowledge of products was outstanding. Extremely helpful at helping me locate pendants chandelier everything we needed. Best in the desert for lighting what what read more

Desert Lighting Solutions is the BEST!! We have been using Desert Lighting Solutions for a number of years. Jeff, Mike and Cruz never seize to amaze us with their exceptional customer service. Customer service seems to be a thing of the past in most all industries and it is beyond amazing when you find a place that actually cares. Over the years Jeff and his team have consistently worked with us to find exactly what we want. It is rare today to see a business with extraordinary integrity, caring and good old-fashioned honesty. To top it all off they have an amazing product line. Every purchase we have made they beat all others prices. They know their merchandise and if you can dream it and in our case attempt to describe ...they will find it. Thanks Desert Lighting Solutions for bringing such an amazing business to the Desert. Jeff, Mike and Cruz, you are wonderful!! read more

Jeff was really helpful in showing me all the different options for pendant lights for our bar and kitchen island. He sat with me for 3 hours and even let me stay after the store closed! Great customer service. Definitely coming back! read more

Working with Desert Lighting Solutions was effortless & a pleasure. They have an extensive selection of products from reasonably priced to high end. Jeff and his staff are extremely knowledgeable, helpful, and willing to go the extra mile to ensure that their customer is happy. Before I discovered Desert Lighting Solutions, I had purchased a chandelier from a lamp (chain) store. When getting it installed we discovered that the connection was not going to work. I brought it into Jeff and in a flash he came up with a solution to make it work. To me that is customer service at its best! Between our house & my Mom's home, we purchased fans for both homes, pendants & a chandelier from Desert Lighting Solutions. In my opinion, there is no better source for all your lighting needs, inside and out! Thanks Jeff, Mike, and Cruz for all your help in making our house a "home." read more

If you're looking for the expert in any kinds of lighting, Jeff, is the man!!!! He's so knowledgeable and efficient. He's a genius! He also employs the best, Cruz and Mike! They all helped us pick out chandeliers, fans, and all the light fixtures for our new home. They also provided the best customer service and most reasonable prices in town and even online. You must see them for yourself!!! read more

This place is simply amazing! The staff know their products, and will bend over backwards to accommodate their customers. It's really that simple. They are not on the main street, but they are still centrally located. The store has beautiful choices - much better than competitors or a big box. Even if they don't carry a particular fixture, they can (and will) find it for you. Their goal is to surpass your expectations, and they have every time we've needed a light fixture. Bravo!! read more

These guys beat all competitor pricing and did an awesome job. They back up the products they sell and the workmanship they provide. I have used them for 6 years and never been disappointed. Recently I added new fictures to my garage, courtyard and pool area. Jeff helped me make excellent choices for my property. I wouldn't go anywhere else. read more

We were looking for someone to put in spotlights to highlight some new artwork. The Desert Lighting website seemed to be oriented towards commercial clients but I contacted them thinking they could refer me if necessary. I was pleasantly surprised to find out that they indeed serviced individual homeowners and provided free in-home consultation. An appointment was set up and Jeff came out and surveyed the situation, providing an estimate which I thought was reasonable. He was clearly knowledgeable regarding alternatives and potential issues with each alternative. We proceded and he arranged for a contractor to do the installation on a weekend. To my surprise, both Jeff and the contractor showed up at the appointed time so that Jeff could make sure there was no miscommunication as to what needed to be done. The contractor was great and we were very happy with the results. read more

Jeff McLaughlin did a fabulous job for us understanding what we would like in the way of landscape lighting, advising us of what would work the best and laying out the whole design. It turned out beautifully and we couldn't be happier - thanks Jeff! read more

Jeff and the entire staff at Desert Lighting are magnificent! They listen and make the process so enjoyable. They take time to look at what you like and give positive input. They all know so much, you just have to describe a fixture or show them a pic and then they get the info...simply wonderful. The level of customer service is exceptional. I ordered all my lights for my new house and couldn't be happier...my house is gorgeous because of my lighting from Desert Lighting...thank you!!!! read more

Jeff, Mike, and Cruz define Customer Service. I came to them with a relatively large project that in addition to being somewhat tricky was on a VERY TIGHT timeline - and budget. Jeff swung into action. Within just a few days we had identified two options for addressing project needs, had products in hand, tested, selected, and installed the one we went with (note: BOTH options worked), and Jeff smoothly processed the returns for the option we didn't select. And all of this great service is delivered with good cheer, patience and warmth. A marvelous company - and terrific group of guys. Thank you Desert Lighting! read more

I dropped into the store today frustrated because I have been having great difficulty finding two pendant lights for over six weeks! I went in by virtue of their name, "Solutions" which was what I needed!! Jeff listened to my issue and figured it out quickly! He showed me a ceiling plate, its workings and probable problem, spoke to my handyman several times, and patiently walked me through catalogs knowing the type of light I was looking for. He is 'lighting extraordinaire'!! AND.............I NEVER PURCHASED LIGHTS (previous lights ordered will work)! Honest and a pleasure to deal with!! To confirm, had to go back again today (next day) to see if they had a socket to fit into a cable that was mangled by a handyman. Knowing I was 'so done' with these lights, Jeff removed a socket from one of his fixtures (vs. ordering) so I could complete the project!! Outstanding customer service!!! read more

A pleasure to deal with. We purchased 4 ceiling fans, a chandelier and a floor lamp. All very modern designs. We saw some items in magazines and in other showrooms so not all the items we purchased were in the showroom. DLS was able to confirm the items we wanted either by showing them to us in catalogs or on line. THEY BEAT ALL OTHER'S PRICES. Jeff, Michael and Cruz were all professional and helpful. They recommended a great installation person as well. We'll no doubt go back to Desert Lighting Solutions when lamps, fans or chandeliers are needed again. You should too. read more

I have worked in property management here in the desert for over 15 years. Jeff and his staff have always been my go-to guys for indoor and landscape lighting. Their prices are fair, their service is impeccable, and they are prompt and courteous. The showroom is spectacular; with indoor as well as outdoor lighting on display. In addition, they have over 500 sources for lighting fixtures and accessories. And should you need a lamp repaired, Susan's Bright Ideas is right there with them. Ruth Becker Palm Desert read more

Communication was not adequate. Found swing lamp that I was looking for in a catalog. Order placed & payment made 2/9/18. Told the lamp would arrive in 2 weeks. Called 2/27 & was told would arrive later that week. Called 3/9 & was told not in yet but did not know where it was. Would call me on Monday, 3/12. When no call, I called to find out lamp would arrive Friday which would be 5 weeks from the order date. read more

I bought ceiling fans with lighting and they are beautiful. Very professional service and installation. Prompt and delivered as promised. After that I also bought yard lighting and entry way lighting. Beautiful show room with great displays. Highly recommend Desert Lighting Solutions! Jeff and Mike are very knowledgeable and experienced in the lighting business. Definitely will use again. read more