This is the third time that we have had to use Desert Eagle Stone. We have completely remodeled our house using homedepot as our supplier for stone. homedepot uses Desert Eagle Stone in Henderson Nevada as they're contractor. I approached homedepot to use another contractor as Desert Eagle is a horrible local company to work with. Poor performance ratings will bring light to homedepot and others that use Desert Eagle Stone. First time using DES it took two months for the first stone to come in. After months of calling it arrived. It was cut wrong and instead making it right the installer used a hammer and flathead screwdriver to pop a continuous hole in my wall. The hole was 18 inches long 1"1/2 in height. They never came back to patch my wall and my counter is off as part of it sits in the wall. The second and third portions of stone came only after endless call to DES. I would talk to Michelle the representative assigned to work with Home Depot customer. Each call you would have to describe what you talked about the phone call before. She would say I will get that information and call you tomorrow. That call would never come So you were forced to call back only for her to deny that you ever called in the first place. I described her as The blonde in 50 First Dates as she can never remember what happened the day before. My final project I am installing an entertainment center with court on top of my cabinets. I was excited to not use Desert Eagle Stone. That is not the case as they hold the contract for court dealing with Home Depot as well. I just got off the phone with Michelle as Desert Eagle Stone. See you again was clueless onto why I was calling having to explain myself again she changes her story with Such trivial things as sending me photos of my stone through an email. Today she denied that she asked for my two emails yesterday and stated that she would Send me photos of my stone and let me know when my stone was coming in for install. As February is coming to an end I am again nearly two months of continuous called to this establishment and I am no further along then on day one. My count is 10 phone calls to Desert Eagle Stone from the first week in January. Stone is beautiful but consider the headache and lack of professionalism when dealing with Desert Eagle Stone. I would not recommend any of their services! read more

We have scheduled a project to be completed before the holidays (3 months or so ago), we have been waiting to have it completed. Time after time they cancel and push our project back.They say that there is nothing they can do except keep rescheduling. It is sad that my house is sitting uncompleted and a mess for Christmas. We paid the deposit and still continue to get pushed back. This company is very slow and unreliable. read more

I had Desert Eagle install my countertop on my island. The guy who came to measure was great! Explained everything we had to do, since we were doing our own demo. When the guys came to install they showed up on time and did a great job! So happy with my new quartz island!! read more

Extremely dissatisfied. Over $4000 for my counter tops and they rattle in several areas and bend at the island overlay. The overlay flat bar supports I paid for and expected were not installed and what they did use was not installed where it was required. In other areas the tops were not secured to the counters as they should be. I unsuccessfully tried to have them correct the installation, but they did not make any corrections. Finally had to hire someone other to come in and correct the situation. Beware if Home Depot or Lowe's assigns this company to install your counter tops! read more

Desert Eagle kept in contact with me all through my kitchen reno to make sure that they were ready to go as soon as the cabinets were completed. The countertops were delivered earlier than expected and looked perfect. My sf came in under what was quoted and paid for, so they made sure I got a refund processed in a timely manner. The measurers and installers were professional and helpful. They were even nice to my dog. read more

Dealing with this company is a joke and extremely frustrating. When they called me to schedule the measuring for the counters, I couldn't do that date, because my cabinets weren't in yet. Their response? Very snotty I might add: "Fine! I will schedule you in 4 weeks! Click!" She hung up on me. I called back and told her, no! Not in four weeks. In two days! The customer service is horrible, with the exception of the guy that measured. They never called to update the status of my countertops. I always had to make the call. They kept telling me they were having a problem getting the product in. Then maybe offer something different? No, not once. I had to wait 6 weeks, with twice weekly calls to them inquiring about the status. I kept getting put off. Finally when my counters arrive and are installed, they are nice, however after a few days, I started noticing several places where it looks like someone used a razor blade to cut something on them. The guys doing the install were OK, however when you ask to use someone's restroom, you might want to lift the seat, so that you don't pee all over it and the floor. Really? Home Depot might want to consider a new company. read more

I would recommend, anyone that is going to buy a natural stone ,please go to Desert Eagle Flooring .quality. Natural Stone.... As you can trust what you are purchasing there, will last and be beautiful in your home.... Also to the people who helped with my renovation Jackie ,Toby, and Chelsea .I would also like to add Michael one of their workers excellent proud.!! . Glad 2 have in my home! Thank you Linda Waters my vanity in my bathroom is gorgeous!! read more

Finished doing counter tops in my 8th unit. I don't use them anymore.. to many company's out there. just want them to know how much business there not getting from me. read more

Domingo the owner actually took the time to discuss our options of stones vs man-made products. Educated two ole ladies in our deep 60's , he was very patient and understanding of our options, totally helped us make some final decisions on the remodel job. We got a bonus on watching the actual fabrication being done, one never realized how much money is invested in equipment and manpower to create these master pieces. My pick for the job at hand is Desert Eagle Stone. read more

This company gets 1 Star ONLY because the product turned out good. This company didn't measure right the first time, had horrible communication & failed to put the last order on the truck. I would not recommend them and I cannot wait until their current job is done so I don't need to deal with them any longer. This isn't the way a business should run with the amount of money spent on their product. read more

If these guys are associated with the company in Denver than this was the worst customer service I have ever received, which I could have dealt with if the installation was of high quality but it wasn't. If I could give Desert Eagle Stone lower than 1 star I would. Our installation was awful. The seam in the Quartz is more than obvious, the installers couldn't lay a fresh clean seal if they tried, the Quartz is uneven against the back wall, there were unfinished edges, and there was a chip. It took them 3 weeks to come back and fix the stuff they could fix because where we lived didn't work for them, then we they did come back they were two hours later than arranged. Avoid using them at all costs. read more

A big shoutout to Desert Eagle Stone! They found the new quartz I wanted-Marquina-and the installation by Mike and Yasmini was perfection! It was a big job and they didn't leave until it was complete. We had lots of set in receptacles to be worked around and they turned out great. We appreciated Lauren and Mike checking in on the progress of the job, too. read more

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I had a kitchen remodel done through Lowe's, and Desert Eagle was the installer for my granite countertop. I cannot say enough how happy I am w/ the cutting, measuring, and install. The gentleman who measured gave me advice on many different things, I approved the slab, brought down my sink, etc. I had many questions and they were willing to assist me at every turn. It is truly refreshing to be MORE satisfied w/ a part of a remodel than what you were expecting. read more

Maybe they do a good job installing floors?? but they have no clue when it comes to countertops. There is no one day that I look at my taj mahal quartzite without shaking my head as I see something wrong. Sad. Very Sad. The installation went wrong from the very first day. It all started with the guy who took the measurements...and you know how you want everything to be seamless...they do not know what that means. I should have stopped them and get my deposit back.....but.. I did not and now the question is? Am I going to be able to leave with it ? looking at it every day....? We shall See. read more

I searched for 3 weeks and had 7 different bids. It was shocking to find a $10,000 spread between companies. I was fortunate to have Domingo quote our project. Desert Eagle's quote was just below the average but their work and service was above anything I experienced, they were incredible. Every install is a reflection of the installers and ours were amazing. They corrected all the errors in our tilted walls and floor. They did 3 layers of water protection in our shower. Instead of stacking tiles in the edges they "mitered" the edges, wow! Each day they cleaned up and they showed up on time! Then each day their projects manager , Marco, came by our home, to make sure all was being done correctly. I was so impressed. I was lucky to find them and highly recommend them. read more

They did an amazing job ting our shower and putting granite and a backsplash in. Great work with much attention to detail. I highly recommend them! read more

My counter top installers literally just left 20 minutes ago, and I am already singing their praises. I ordered my new Silestone Quartz counter tops through Home Depot and didn't really know what, or who, to expect. That's how it is when you order through the mega stores, but it was convenient and they were having a sale. I didn't order the most expensive style, by any means, but Desert Eagle has treated me with the utmost respect throughout the process. A few examples: Toby from the office contacted me a few days after I put my order in at HD and left a voice message suggesting that I can call in whenever my cabinets were completely installed so they could send someone out to measure. When I didn't call back right away, she made another call about a week - a week and a half later to check that I got my original call. We were still far from ready, but she assured me there was no problem waiting on their end. When the cabinets were near completion, I contacted Toby and set up an appointment for the person who would measure. I have never seen whatever it was that he was using to measure the cabinets (it looked like a camera?) but it seems to have done the job. He was polite, on time, and whatever information he took was correct given that the install is complete with no issues. Next thing I know, I'm getting a call to come look at the slab that's been delivered. Since Quartz counter top material is a composite and thus very uniform from one batch to the next, I was surprised to be given this option, but I took advantage of it, anyway, knowing that if I did not and I objected to something about it, I would have waived my right to complain. There was a little bit of a wait to get back to the cutting floor, but that's minor. The lady at the reception desk was friendly and I just amused myself reading mail on my phone while I waited. After I approved the slab, they had me sign off on something and asked if Wednesday would be OK. That was just a few days later, and we still weren't 100% ready. I asked to bump it out another week to make sure all our upper cabinets were in place and we were ready to go. They were more than pleased to accept my new proposed date, given that most people are in a huge rush and I was actually pushing it back. After I got back home, I realized I might like to have a cutting board in the same material from any waste (such as the sink cut-out) to keep on my counter. I did ask Toby about this over the phone and she was not sure but said she'd check on the price, but that she was sure if there was a large enough piece, the installers could cut and polish it off on-site. I didn't hear back from her, but figured I'd deal with that on the day of install. Day before scheduled install, Toby calls me to confirm appointment and gave me a 2-hour window for the installers' arrival. I ask her about the cutting board and she apologizes for not getting back to me, and says the installers will bring it with them and there will be no charge! I was delighted! Installers show up today, well within the timeframe promised, and get right to work. Since we installed our cabinets ourselves, there were some minor amateurish mistakes made and they had no issues fixing them for us before proceeding with installing our countertops. I made myself plenty available for them as they were working, and they stopped what they were doing several times to ask my input on something that was questionable (would I prefer it this way? Or that?). I really appreciate this, a lot! They were working hard the whole time, very polite, quiet and cleaned up after themselves. They even made a point to make sure the door was closed when they entered and exited the house, which means a lot to me because we have indoor cats. (Although they were secluded in a bedroom behind a closed door, the thoughtfulness in ensuring the doors were closed did not go unnoticed!) Everything was done to perfection, in my opinion, and I am thrilled! I literally want to sleep with my counter tops tonight and for the foreseeable future! And my cutting board? Well, they told me right away when they arrived that the cutting board was not ready this morning and would be delivered sometime today while they were working. No big deal. For free, am I really going to complain about it being a little bit later? Unfortunately, when they were finishing up, I asked one more time about the cutting board, and before I knew it, one of the guys was making a call about it. In the end, it still hasn't arrived, but I assured them no problem - I will happily pick it up from their shop as I'm in that area frequently, anyway. OK, could deduct .25 of a star for this, but it still rounds up to a 5. Overall, I am thrilled to provide a recommendation and next time I need something they sell, I'll see if I can go straight to them and bypass the big box store. read more

We bought Quartz kitchen countertops from St. George Home Depot. We live in Page,Az. Desert Eagle came all the way to our town.(about 450 miles round trip !) They were friendly and professional. We were so happy with the results ,until the next day we noticed a scratch on an edge of the countertop. This must have occurred in the long trip transporting the pieces. Well the company said they would make it right. They came out to Page again (450 miles!)and replaced the one piece. We were very impressed by the company's outstanding service. We appreciate having professionals like Desert Eagle serving us in our small town. I would highly recommend this company. Thanks Desert Eagle. read more

Had Desert Eagle install our granite countertops on 05/03/17 and they were great! Desert Eagle was very helpful from the time we ordered or granite right up to the completion of the install. The installers who were out kept asking if we had any questions about the install process and also told us how to maintain the shine of the granite. They used drop cloths everywhere and were very careful not to damage anything. I did my own demolition that went well and the installer was very surprised that everything was level for the install. They had set up out in front of the house and even swept and vacuumed the area where they worked on the granite. I would definitely recommend Desert Eagle to anyone when needing new counter tops. read more

We did not contract with this company, we were working with another company that asked Desert Eagle Stone to complete an outdoor countertop for our back yard. They broke it the first two times they tried to cut it and finally told me to pick another stone because they were not able to successfully handle the product I purchased. So I downgraded to granite. Once they got it cut the install was sloppy and very poorly done. We ended up taking pictures and contesting the invoice until they fixed the problem. A few weeks later they had filled in all the gaps in the counter where it was poorly cut but then we got a notice of right to lien in the mail for the work they performed 10 days earlier that was so poorly installed. This company is defiantly one from which you should keep your distance!! Not only did they downgrade our quality of counter top, and then failed to properly install it, they then claimed with the state we were not paying. I have not really worked with a more unprofessional contractor to this point. Save yourself the headache! read more

I have used this company for multiple projects and have always been satisfied. You cannot get this kind of quality anywhere else.

If I could give 0 stars I would. Buyer beware if you are purchasing from Lowe's and these people are your contractor. I have been waiting and waiting. First they never called after Lowe's sent them my information. I had to go back to Lowe's and have them contact them with my information again. I finally received a call to schedule my initial appointment for them to measure. I was not surprised when they told me the first time they could come out was almost 2 weeks. The only part that went good was when they sent Mark out to measure. He was knowledgeable, friendly, quick and to the point. I had debated going somewhere else at this point but because of Mark I decided to give them another shot. Well here we are a month later and they have there heads so far up there _ _ _! That they miss marked my name on someone elses material and have no clue when mine will be in or when I might possibly have them installed. Lowes refunded my money thank god! Back to square one Thanks Desert Eagle! Horrible Horrible! The girls in your office have no clue whats going on!!!!! read more

Desert Eagle recently installed quartz counter tops and back splashes in my kitchen. I was initially nervous, since mine is a vintage home with restored cabinets and crumbling plaster, but I needn't have worried. Tobi, the scheduler, is very knowledgeable about the steps in the process, answering every question and reassuring me every step of the way. The templater did a great job in accurately measuring the counter tops, and the the installers were meticulous in both the demo and the installation and grouting--you can't even see where the three slabs are joined. They also returned the next day to cut an additional hole in the counter top for my dishwasher without billing me for the extra trip charge. The tile installer was not only very experienced, but his work was artistic and inspired, resulting in gorgeous, minimally grouted glass subway tile that looks almost three-dimensional. All the staff I met from Desert Eagle were polite and professional--they obviously all love their work. I'm happy to recommend this company, and would indeed contact them again if I needed their services. read more