My sister's car is dying. After our disastrous experience at cvs, we walk out to a dead battery…read more Look across the lot and O'Reilly is standing big and bold like a knight in shining armor. Enter tonight's hero, Thomas. First, he walks to the other parking lot with us to load test the battery. He then walks back to the store and returns with a fully charged unit and installs it. We offered him a ride back. He refused. We offered him $20 (what we had on us atm). Again, he refused. I'm impressed with this young man's stand-up behavior and plan to contact management on his behalf. 12/24

Carrie (on phone and in person) and John (in person) helped with both rear brake lights not…read moreworking. We didn't know if fuse or bulbs were the cause. John figured it all out. Probably saved me from a crash ! He also checked the battery and showed me that it was good. They were both extremely patient and helpful. Thank you SO much.

It's now an O'reily. place was packed but they had 4 people working. Cant ask for much more.read more

Jose that works there is awesome. The lady that works there that didnt try to read thw part number…read moreon my alternator that I brought in, was not very friendly amd was short with my husband and I. The alternator she ordered ended up being the wrong one and jose who we jad dealt with a few times over a couple days about my battery and alternator issues ordered us the rigjt part hassle free and even encouraged us to shop around for lowest price because O'Reilly price matches competition. Jose is also very knowledgeable about any car or truck

Nicholas was if great help getting my car battery tested to which we found the battery was bad and…read moreI needed a new one. Nicholas helped pick one out and even was kind enough to install it then checked the rest of the system which was given a clean bill of health. Thank you so much for getting me back on my way.

This AutoZone is a little tricky to get in and out of. Be on the lookout for an occasional vehicle…read moretrying to make their own entrance into the parking lot. Once inside the store you'll find all the usual products and mediocre help to find what you're looking for. The day I stopped in, I witnessed something in the parking lot like I've never seen before!

I got a flat tire and Gabriel was very helpful on giving me knowledge about what kind of tire I…read moreneed, size and I really wanted to keep my rim, so he suggested I get a tire mount. He did the mount, put my tire on and did it in less than 15 minutes. Thank you Gabriel!

Needed help, Lemmon Valley Walmart was close, but multiple phone calls over a 2-day period went…read moreunanswered, and then when we showed up in person they did not have the tire size we needed (wasted trip; why oh why couldn't they answer the phone?), and my husband did not appreciate how he was treated by the young woman with whom he interacted. There was a possible safety issue in that we had the emergency bypass activated with the gear shifter, my husband brought it up ahead of time and tried to explain it, but she became actively hostile at that point whereas she previously had just been brusque and unfriendly. We would've been happy to know they couldn't help, and then gone looking for other options, no harm, no foul. Now, Never going back, and Actively going to talk to everyone we know about the Lack of customer service. Shame, because it wouldn't have cost them anything.

Great guys, super fast and very helpful! They offered some tips on installation and got my parts…read morequickly and were very friends. Zach was extremely helpful.

ORW is fine, but they really need to work on their stock levels. It's nice to be able to order some…read morestuff local for pickup but you are waiting a week or so for 90% of what they offer, and the problem with that is that I can overnight things from Amazon for the same price or maybe less.. But man the last time we went in, the guy at the counter was so pissy and grouchy that I don't think I can even bring myself to going back, I'll hit up Summit or Amazon..

This follow-up review for AutoZone Auto Parts on North McCarran is to praise the staff as the…read morefriendliest and most helpful group of employees in Reno. We were shopping for a very difficult to find part & they went over top to locate it for us. This came to be after 2 other Reno/Sparks retail auto parts chains told us the part was unavailable. Thanks again AutoZone !!

I was compelled to shop at an auto parts store with over a 4 star rating on both Google and Yelp…read more Usually people are not excited about or have great experiences when it comes to car repair. Sooooo I headed into AutoZone to see if they lived up to the ratings hype. I see where they score points. Service is prompt and knowledgeable. They double checked to make sure the application was correct so I left with what I asked for. For extra style points they even suggested the sealant and fluids that I would need to complete the repair. The store was clean (for a parts store) and easy to shop.

My first Five Star Oil Change experience with Valvoline Instant Oil Change in Lemmon Valley. This…read morewas so fast and easy. All 5 guys were so professional, outstanding my customer service. I had my oil changed with Valvoline 5w30 Synthetic Oil, I also purchased a new Valvoline Oil Filter and Cabin Filter. My Antifreeze Coolant and Windshield Wiper fluid was topped off. They checked my tire pressure, brake fluid, transmission fluid, oil drain plug & gasket and reset my oil service indicator light. Wow!!! I paid 204.35 and the value and service was Five Star. I was also educated about my car and so now, I will always be a customer we of Valvoline. I have a cool service sticker on when to come back. Am a very proud new customer. Julie A

Solid service every time! Easy in and out and reasonable pricing and wait time to boot. For someone…read morethat used to work in the auto industry- waiting on service has never been a favorite of mine. They get you in and out, quickly!

Very honest, reasonably priced shop. I recommend this shop (Brent Tolley) to anyone needed work…read moredone on their Vehicle.

I had a really great experience with North Valley Automotive. I brought my vehicle in because the…read moreheater had stopped working, and they were able to quickly diagnose the problem and get it fixed. The team was friendly, professional, and the turnaround time was excellent. After I picked up my car, one of the lights on the dashboard came on, so I stopped back in. They were kind enough to reset the computer and told me to come back if it happened again. It hasn't come on since, so everything seems to be working perfectly. I truly appreciate their honesty, responsiveness, and the quality of their work. I will definitely bring my vehicle back here if I ever need service again.

Wow...the hype is real. The Stealership wanted my whole pay check for a service on my Kingquad!…read more Team Rocket Factory did the service at less than half the cost of the dealership. Super clean shop with great turn around time. Be advised there is a wait list to get your bike in so call in advance. This is now my local shop for all my ATV needs. Thanks Team Rocket Factory! I'll be back.

Took care of a few things fast/on the cheap. Zero complaints.read more