The girl was very kind and took the time to show us the place and help us very well she did a great…read morejob thank you so much

Very rude staff They don't even greet you when you come in…read moreThey're constantly rolling their eyes and have rude remarks, I tried to make conversation and they were not enthused, please do not rent here

Great service V e! They accommodated me at the Last minute with several pivots! Im very grateful…read morefor their fantastic customer service and willingness to be flexible. I ended up with 3 units at a very fair price. Highly recommend!

Ty was able to answer all my questions about my move in. The unit isn't climate controlled, but…read moreit's clean and inside a hallway so it feels cool because of the concrete walls. The price is high, the gate is manual and the office ladies are always nice. I rented a truck from them too, which was convenient for my move.

great pricing and very pleasant office assistant! It is also a super convenient location for me!read more

The lady and man in the office were really helpful and good prices as well thanks guysread more

We used to rent an outdoor parking space here for our 5th wheel trailer. We'd been there for a good…read morefew years without any issues. Next thing we know, 4yrs in, us along with a lot of other outdoor space renters who were parking their trailers out where we were, were told, "You need to find another place to rent. We're clearing out all those spaces where you are to build more storage facilities and we need you all out by the end of the month." We had to scramble to find another facility nearby where we could house our 5th wheel. You could tell everyone was looking because spots were going fast. Mind you, the managers of the place had told us that it was a corporate decision, and they couldn't make sense of it seeing how almost 80% of the storage spaces in their facility were still vacant. But nonetheless, it was the inconvenience they caused and additional expenses they placed on everyone forced to relocate. Fast forward 2yrs and there has been absolutely no progress on any additional storage facilities being built. Figures! We moved from the Stockdale Hwy facility to the one on 7th Standard and we are very pleased. The facility is clean, easy access to our 5th wheel, the managers are great, and we ended up renting a storage facility from them too. They have confirmed that they have no intention of relocating any of their outdoor parking space renters.

I called a few different storage facilities before deciding on Darrel's. I had anticipated that…read moreother storage facilities would be a better deal because they didn't seem as nice as Darrel's...let me tell you that they weren't. Others offered deals like buy two months get one free but Darrel's offers a promo price for three months that is 1/3 cheaper so it is the same rate ultimately without locking you into three months. It was a smooth process booking my unit and it's very easy getting in and out. The associates were helpful and nice and really treated me well.

We had incredible customer service from Kim. She was beyond kind, supportive and helped us with our…read morestorage unit. Its a very safe and secure area and we cannot rave highly enough about Kim and the service we received here.

Horrible customer service from the minute we walked in felt discriminated against. Waste of time…read moreand wouldn't trust my belongings here

I never thought I'd need a storage unit. But after a few years planning events and parties you…read moreaccumulate a vast amount of stuff. Eventually my three car garage went from housing two cars, to one car, and then no cars. It was time I considered a storage unit. I realized the need for a storage unit late last year, but it wasn't until recently during COVID that I had time to go down and visit Derrels and open an account. The process was as easy as it gets. But I will say, we were incredibly lucky that we arrived on a day that a 10x10 became available. This location seems to have several long-time clients and getting an available unit can be tricky. The managers were incredibly friendly and helpful. They showed us the unit and we signed that day. Moved in the next. The facility is exceptionally clean. Every nook and cranny was spotless. The unit has plywood siding so that you can hang racks and what not. The 10x10 has plenty of room for our stuff and I can FINALLY reclaim my garage.

This is the review for the location on Rosedale and Jenkins. Great service and made me felt so at…read moreease considering this is my first time moving and utilizing a storage unit. The guy who helped me was so helpful and kind. He explained everything so well and I felt safe knowing that my personal property is safe. The unit is clean and well kept. The price was great too.

Mostly all the staff is good, except for the Manager an Older Blonde Lady she is Terrible I've had…read moremy storage there since 2021 yes I've been late several times. But this One Manager has No Customer service skills. Will not work with you even if you are trying to pay. Ruthless No business Ethics. The Other staff are Great but she needs to losen up really.

Terrible customer service. Poor management, unorganized. Hours of operation are constantly…read morechanging. We got a message that our unit was broken into and cleared out and the next week got an email saying never mind. Don't get a unit here unless you are fine with unpredictability.

Highly recommended! Cassandra literally made my day when I went in to rent a unit. Super nice and…read moregreat customer service. Plus the accessibility hours are way better than Derrell's. Thanks again!

Just checked in. Located in a good part of town, looks safe. The office and units look clean so farread more

Highly recommend! Carol was so nice and helpful. Needed an additional unit literally last minute…read moreand she was very accommodating and pleasant to work with.

We know this place as Allen Road mini storage. We've had a unit here for more years than Han I wish…read moreto admit!! Junk that really should of gone to donation than spend the money to store!! But we did put our holiday decorations in there and out of hubby's garage. Although that's a lot of money spent!! But they're always nice and friendly and send an email about our rent due that makes it convenient since out of sight out of mind. And they keep my card on file but never charge it unless I give permission and they make it smooth and easy to rent there. Always clean safe and secure at this location and close to our house. But now we're moving and will be vacating our unit. But to anyone considering renting here I give it a big thumbs up since their hours are longer than that big chain storage place that's always closing a day here and there for holidays.