I've been a loyal client at Skin Perfect for about three years and have consistently received…read moreDysport with good results. My body responds well to it, and until recently, I trusted the providers there--especially Lori--without hesitation.
A few months ago, they suggested I try a newer product called Letybo, which was described as being mixed with saline and supposedly more effective. Because I had built trust with them over the years, I agreed to give it a chance. Within a few weeks, it became clear that Letybo was not as strong for me and did not give me the results I've always had with Dysport. I expressed my concerns at that time, but they seemed brushed off.
When I scheduled my most recent appointment about three weeks ago, I was very clear with Savannah on the phone that I only wanted Dysport, as it has consistently worked best for me. She said she would note this in my chart. On the day of the appointment, Savannah took my before photos, and I again asked her to confirm that I was receiving Dysport. She told me yes and said she would confirm with Lori.
Lori then came in and performed the treatment. I left believing I had received Dysport. Three weeks later, after being unhappy with the results once again, I called the office to ask exactly what product had been used. That's when I was told it was Letybo, not Dysport.
I am extremely disappointed. I was clear about my concerns, clear about my request, and clear about what I consented to. Yet I was given a product I explicitly asked not to receive. Even more troubling, it was presented in a way that led me to believe I was getting Dysport, which felt misleading and dismissive of my concerns.
After three years of trust, this experience felt unprofessional and careless--especially in a medical aesthetics setting where transparency and patient consent are essential. I expected to be listened to and respected as a long-term patient, and unfortunately, that did not happen here.
