I rarely leave negative reviews, but this experience was disappointing from start to finish. This place has a lot of potential, which honestly makes the experience even more frustrating. My family and I visited to do both the Gold Rush escape room and the arcade, and neither lived up to the price or expectations. The escape room was by far the biggest disappointment. We were told there would be unlimited hints, yet when we requested help, it often took around 10 minutes to get a response. Most of the time, we had already figured out the puzzle ourselves by then. Several puzzles and mechanisms appeared to be broken or malfunctioning, making parts of the room unnecessarily difficult or nearly impossible to solve. When we asked for assistance, the staff member responded with sarcasm and made us feel like we were doing something wrong, only for it to turn out that the equipment wasn't working properly. Instead of helping, we were made to feel incompetent for issues that were clearly not our fault. The room itself lacked explanation, immersion, and polish. It felt more like a low-budget "escape room in a box" than a professionally designed experience. About halfway through, I was ready to leave, but my mom had already spent a significant amount of money on the experience. For the price charged, the quality simply wasn't there. The arcade wasn't much better. The pricing is extremely steep, $10 for only 40 credits, while many games cost between 4 and 8 credits each. It felt designed to drain money as quickly as possible. Several games seemed heavily rigged, and we even found expired candy in some of the prize machines, which raises concerns about how closely the arcade is maintained. Overall, the customer service was poor, the attractions were overpriced, and the experience was frustrating rather than enjoyable. I genuinely believe this business could be great with better maintenance, better staff training, and more attention to customer experience. Until then, I would recommend spending your money elsewhere, especially if you're looking for a quality escape room experience I recommend Time Emporium in Loveland, Colorado. read more