This business is dependably THE most expensive in Boulder. Does not make sense why they do not post their prices on their web site, must be an indication that they are expensive. Will not go back to them and will not recommend them. read more

If I could give a ZERO I would. This place charged me $100 for FIVE dry cleaning shirts. 4 blocks away it's $7 per. My fault for not checking but still. A 130% difference is asinine. In addition the "help" was rude, passive and just wanted to get back to his cell phone. He couldn't even tell me directions to the place as he was "just a college student that didn't know the area." STAY FAR AWAY! read more

Both times I've gone they've upcharged me a greater price than what was originally promised. Hate this place

STAY AWAY!!!! My husband brought a custom Italian tux jacket to Dependable Cleaners in hopes they could remove a small food stain. When we received it back, there was a large burn mark where the stain used to be. They completely ruined his jacket, which has to now be completely replaced. Dependable Cleaners took no responsibility in the burn mark and offered no financial assistance to us. Also - the owner always has a sour look on her face. Extremely poor service. read more

Holy crap, 2x the price of NEW YORK CITY dry cleaners. Yeah, they do a good job but $85 for 8 shirts and 2 slacks?!?!! Yeah, never coming back here again. You really need to do 2 things: POST YOUR PRICES ONLINE so people know to stay away if they don't want to "pay a premium" as your clerk said and lower your prices so they are in line with other dry cleaners. 2 stars because the stuff looked good but no better or worse than other cleaners in town that are literally HALF THE PRICE!! In fact, I checked. I checked with 2 dry cleaners... one in Boulder and one in Louisville (who HAVE THEIR PRICES LISTED ON THEIR WEBSITE, imagine that). At one, my order would've been $42.25 and the other would've been $46.50. Literally less than half of what I paid at Dependable. And for all of those people saying "you pay for quality", both of these cleaners, in business for 20+ years, have 4+ stars on Yelp AND Google. Bottom line, if you like getting ripped off, come to Dependable Cleaners! read more

I have a beautiful Anthropologie quilt that requires dry cleaning. I took it in, and specified that it needed to be dry cleaned (as it states clearly on the label). When it came back to me, all of the filling was in gigantic lumps and it no longer has the texture of a quilt. I'm not going to sleep under it, and I'm not going to have guests sleep under it either. It seems as though the quilt was washed rather than dry cleaned (I know from experience, because I had accidentally washed the pillow shams in the set and was met with the same lumpy effect). So this appears to be an honest mistake, and that's fine. What's not okay is that the person who returned it to me did not mention anything about a mistake and did not mention the lumpy interior. In addition, the receipt said "lumpy when received" which was a lie. I had aired the quilt out the day before taking it to Dependable Cleaners and it had been in great condition at that time. I don't mind that people make mistakes. I do mind dishonesty and I was really disappointed that Dependable Cleaners didn't handle this situation better. read more

By far the worst dry cleaning location in Colorado. Picked up my clothing covered in lint and with all the original stains. Company said they were too busy to spend the necessary time cleaning my articles of clothing. Manger was rude, dismissive, and unhelpful. Customers are better off taking their money elsewhere. read more

Let me sum up about 70% of the negative reviews for you all who are trying to get a perspective on DC: "I give my clothes to the cleaners before checking the price of the service." Yeah, DC is expensive. But it's dependable. Exceptionally Dependable. Which I guess is why it's called Dependable Cleaners instead of Inexpensive Cleaners of Questionable Quality. You can take your clothes here before ~9am and get them done by closing time THAT DAY. Good luck finding that kind of service elsewhere (especially in Boulder, where they need a couple of days to extract whatever patchouli oil they use to clean your shirt--looking at you, Art Cleaners). If you want to pay less, go elsewhere. If you want to lower your carbon footprint, go elsewhere. If you want hasty service and quality, go elsewhere. If you want alterations, go to a tailor. If you want fast, good dry cleaning/laundering, go to Dependable Cleaners. P.S.: DC also has the friendliest employees I've ever worked with. Kudos to them for that. read more

I'm updating my review based on the experience a friend just had. Dependable Cleaners lost her pants, and to make up for it - they offered her a 20% discount on her next dry cleaning! No mention of payment for her lost clothing, or even an offer of free dry cleaning on her next visit. Pretty egregious behavior, and no way to keep customers. I will not return. read more

HIGHWAY ROBBERY. ZERO STARS. I dropped off 5 items with DC last week for the first time. Was surprised that they didn't itemize each and include pricing in the drop off ticket but didn't think much about it....until I picked my clothes up last night. I was expected my bill to be $40, maybe $50. But they charged me $75. I have never heard of prices this exorbitant - not even in New York City or Miami when I lived there. I balked to the woman on duty and she didn't say anything. She just had a rude smirk on her face. When I asked why pricing wasn't clarified at drop off - particularly to a new customer - she just pointed to a small sign near the register that listed prices. No apologies. No compassion. Just rude attitude. Absolutely infuriating. I felt totally taken advantage + AWFUL customer service. Never again. read more

I worked here for two months and also used their dry cleaning services. They have horrible customer service and will give you the highest prices they can for your clothes. Your shirt is 2% cotton and 98% polyester? They will charge you an extra 2 dollars for it being 2% cotton. They lose items all the time and if you bring your laundry there they won't even separate lights from darks. Horrible!!!! Do not go there, the manager is snarky and has had many incidents where she goes ballistic on employees and customers. She is not someone I would ever trust my clothes with, especially when it's 12 dollars to dry clean one shirt!! read more

I used this dry cleaner for several months, as it is the most conveniently located to my house, but after the experiences I had this week, I will never go back. I took two silk blouses in to be cleaned. When I came back to get them, one of the tops had new, oil-looking stains when it only had a tiny spot when I dropped it off. Of course, I said so to the guy ringing me up, and he basically said it wasn't his fault cause he wasn't there. I had to tell him that I expected them to re-clean the top, which should have been a given considering it was much dirtier than when I left it there, and he still charged me for the cleaning. Not only was he rude, he was completely disgusting- definitely not someone I wanted handling the few expensive pieces of clothing I have. Long, dirty fingernails, greasy looking hair- it was not pleasant. I returned to pick up my clothes when they said they would be ready and got to the store at 7:01, when they close at 7pm. I knocked, and the same rude, gross employee was standing near the door and pretended not to see me for a few minutes until he finally looked at me and gave me a curt signal that he would not be letting me in. When I came back the next morning to try again, the man in front of me there to pick up pants was dealing with the fact that they couldn't find them, and when I finally got my top back, the stains that they created were diminished, but still there. I told them I would be taking it to another dry cleaner and would not be coming back. After such horrible customer service and dissatisfactory cleaning, there's nothing that could draw me back. read more

I have so far been very happy with my service at DC. The front desk girl is very sweet. It is (I think) $3.30 for a laundered, high-starch dress shirt. Expensive, yes, but that is with a 6 hour turn-around! I drop off my husband's things before work and pick them up on the way home, very convenient. Oh, and they always return my rogue collar stays. For us, they have always delivered as promised. read more

I took a handful of shirts and a suit there to get cleaned; it was easily the most expensive cleaners that I've ever been to. Even with a $25 off coupon, I felt like I paid a bit more than I would have elsewhere. Beyond the price, the quality seemed to be significantly lacking. There were additional creases pressed into a few shirts, some items were visibly wrinkled, and there were even extra stains. It was nice that they were an environmentally friendly company, but in Boulder that shouldn't bee too difficult to come by in a dry cleaner. All in all, there are probably better options for cleaners out there - such as any other option. read more

STAY AWAY! *** RIP-OFF ALERT *** I dropped off a bag of laundry here because our washer and dryer are swimming in the basement post boulder flood. When I came back to pick it up, I was told that it would cost nearly $50 dollars!!! $50 dollars for a small bag of laundry? If I had known up front, then I definitely would have taken my business elsewhere, but the price was not listed on my receipt or posted anywhere visible. The snarky manager explained to me that I needed to ask in advance what it would cost, and hid my laundry behind the counter until I paid their ridiculous price. This is almost BBB complaint worthy in my opinion. They will either change their way of doing business or go under very soon. Please be careful heading into this place and ask how much something is going to cost before dropping off your clothes. read more

I love this place. My skirts and white shirts are as clean and crisp as could be. The people are always kind and helpful. They may cost more, but they do the best job on my dry cleaning I have ever had in Boulder. I have lived here for 25 years and used numerous other places. I can rely on my clothes being done right at this place. Dependable Cleaners is truly Awesome. For some reason my post says I'm from San Francisco but I am in Boulder. read more

i've been using DC for months now and could not be happier. their home delivery service is the best in boulder, and i've tried a few. sure, it's expensive, but if you're not doing laundry at home it's a cost worth paying for to have done well. read more

This drycleaner is close to work, and one morning, when I was in a hurry, I decided to give them a shot. I was initially pretty excited. The young lady at the counter was extremely friendly and professional. She asked all the correct questions, and I got out of there quickly. While I was in a rush to drop off the clothes, I didn't actually need them for another four days, but I was told they'd be ready at 5:30 that afternoon. Apparently that's standard. I picked up my clothes the next morning--two military pants, and three military shirts (two short sleeves with military creases, one long sleeve). $45 dollars! Wait. What? I thought the clerk had simply made a mistake. FORTY-FIVE DOLLARS! To provide context, historically I pay six dollars per uniform, and five dollars for each extra shirt. That's eleven dollars for this order. I understand that Boulder is more expensive than my traditional home in Coronado, CA, and that I'll pay a little more here. However, I think Art Cleaners on Baseline charged me $18 for a similar cleaning in the Spring. Forty-five dollars for three shirts (I'd even removed the buttons on the long sleeve, to make it easy for them). To my way of thinking, $25 would have been on the high side. $45 exceeds outrageous. Obviously I won't be back. EDIT: Oops, I made a mistake. I just inventoried my order, and it's even worse than I thought. I only submitted ONE pair of pants and three shirts. That's right folks. Four articles of clothing, $45! Awful. read more

Incredibly overpriced. If the service was better maybe it could be worth a few extra dollars but as it stands now, no way I'm going back.

I'm surprised by all the poor reviews. These guys are quick and good. I use them whenever I'm in Boulder. Not cheap, but good. I think it's ~$3 for a shirt and a little over ~$15 for a suit. read more

I used to make a point of coming here - no more! I was charged more than their advertised price, and they did not remove the stains I pointed out. Bleh. read more

Like everyone else has already said, complete rip off. Wish I had seen this before taking my clothes in. I asked the price before dropping off my clothes and was told it would be cheaper than the advertised price because I was dropping off a military uniform. It was not. I will never go here again. An absurd amount of money for an average- below average result. read more

Dependable cleaners of Boulder Colorado disguises itself as an upscale dry cleaning and Laundromat with their "VIP" perks (you pay them to join) and curb side delivery (you are approximately 2.85 steps from the door, getting out is not a hassle), but the reality is this place is non-functional. My "VIP" boyfriend and I dropped off 3 items to dry clean this weekend with next day service (we never received our $20 discount for becoming members). When we returned the next day, the boy working the front desk was unable to locate our clothing and apologized as it was his 3rd day on the job. The items were urgent for Monday meetings, however, it was only Saturday so we figured we'd try again Sunday. I was a little nervous as the combination of our 3 items totaled over $1000, but hey they didn't call this dependable for nothing. When we returned on Sunday the young woman wasn't able to locate our clothing for the first 24 minutes.. but finally after realizing their sorting system wasn't filed appropriately she located our clothing...a Theory dress, a Splendid blouse, and a Calvin Klein Suite. She also informed us that Saturday's boy had been with the store for 3 weeks, not 3 days...it's clear burn out CU students don't know how to file books at the library, aka clothing at the Laundromat. To make things worse, after unpacking the clothing I got dry cleaned for an upcoming business trip, it was apparent that the dry clean job was the MOST unprofessional and CARELESS job ever to be performed. One of the items happened to be a navy blue Theory pleated dress... well ladies and gentleman, why are pleats pleated? Well they aren't pleated anymore... as if this dry cleaning store was doing me a favor by getting the "lines" out of the fabric. Rookies Dependable... Rookies... read more

BEWARE!!! I would leave zero stars if it were allowed!!!! Twice now i have taken items to Dependable on Arapahoe and both times they royally messed up. The first time it was my trench coat. I asked them to re sew a couple of buttons. I quickly picked up my item on the way to the airport only to find at the airport that they had sewed the buttons in the wrong spot and two popped off within a day. ALSO, they forgot to give me back my coat waist tie - most trench coats look ridiculous without this key item!!! I called and they said they could not find it and they would call me tomorrow when a certain person returned. BIG SURPRISE - they never called. I called them when i got back from my trip and luckily it had turned up. A couple of months later i brought 7 items to them once again - thinking i would give them the benefit of the doubt. Once again they have failed tremendously to actually do what they are charging SOOO much for. I had brought to their attention 3 stains on 3 different shirts when i dropped off. When i went to pick them up today all three shirts look like they had not been touched and all three stains were still there. And one of my silk shirts had 3 NEW STAINS!!! Not to mention they charged me $90 for 7 items - this is sooo insanely over priced. I think this Dependable Cleaners needs to be reported to the BBB and I am looking into this right now. NEVER GO HERE!!! SAVE YOUR CLOTHS!!!!!!!!!!!!!!!!!! read more

Dependable Cleaners is dependable and as other reviews have written, not cheap. Unfortunately using their services is going to cost an arm and a leg but I had some patching done here and it turned out great. Would get higher stars but unfortunately their pricing is hard to justify endless its for patch work. I've had pretty good customer service when I have visited nothing worth writing home about and nothing worth writing negatively about in a Yelp review. All in all they are quick, reliable, but not really affordable. read more

They do a good job but the pricing isn't very clear they will charge multiple "environmental fees" for one order. Very over priced compared to other dry cleaners in the area. read more

My husband was in Boulder area for work for over a week and needed his suits, shirts and ties dry cleaned. When he got home I was putting his suits away and noticed they were still wrinkled. He paid over $120 to have his dry cleaning done and it is unacceptable. read more

DO NOT GO HERE. Besides the fact they are incredibly over priced, they are rude, a rip off and they suck at their job. I took in an extremely expensive snow coat and they told me it would be 20 dollars they ended up charging me 10 extra dollars because it was down and $5.00 because the hood was detachable. I had brought the coat in to ask before what the price would be so this is ridiculous then to top it off I get the coat and they completely shrunk it. the sleeves are too short and my boobs barely fit in it without them busting open the zipper. When i went back to tell them how they overcharged me and shrunk it the manager was not even kind of helpful, didn't offer any compensation and to be quite honest rude. SO don't go here unless you want you clothes to be shrunk while paying a crap ton for it, because they definitely are not DEPENDABLE. read more

Visiting for the summer from Texas, I left four shirts and one pair of khaki cotton pants to be laundered with light starch with Dependable Cleaners because of its convenience to Larkburger next door (an exceptionally good bacon cheddar hamburger, by the way) where I planned to lunch. I had read Yelp reviews suggesting that Dependable has "great prices" and accordingly was taken back when I picked up my laundry a few days later. I don't know what planet the prior reviewers live on, but $14 to launder an ordinary pair of khakis and $5 each to launder shirts is not 'great prices' . . . Boulder prices perhaps, but more than twice what I customarily pay at home! I jokingly suggested to the (very courteous) attendant when I asked is she were sure about the accuracy of the $35+ charge that the business name should perhaps be changed to Dependable But Pricey Cleaners. read more

Worst dry cleaner EVER. I took my jacket to be cleaned. They charged me $35 and didn't spot treat AT ALL. So now what would have easily washed off is SET into my beautiful jacket. HORRIBLE EXPERIENCE. NEVER BRING YOUR THINGS HERE. read more

Dependable is the greatest. I sometimes need quick turnaround and this team always delivers.

What a gong show- I really tried with this place because they are near my home and they offered a VIP program which sounded appealing- The VIP program is a joke- the $10 I paid upfront was NEVER returned as promised for serivces despite 3 different conversations with the manager and 4 drop offs since I paid- really? The prices are high as other posters have said- which would be understandable if the service was high quality- but I just got back a skirt now missing a button- seriously??? There are too many other options in Boulder to give this business any more chances. Fail. read more

**DEMAND a Price Quote** I dropped off 9 shirts and explained to the lady that they were hand-me-downs that had a smell to them, I didn't want anything elaborate -just the smell out. I ask her what it would cost and she blew me off just saying "it all depends on the item" like she was too busy to explain the cost for an odor out service. I went to pick up today expecting to pay around $20-30 and my total cost was $124 and some change!!! I was blown away!! If I had known that prior I wouldn't have done some/most of these free hand-me-downs, I felt like I just went shopping for new clothes. The cashier said next time I should opt out of the pressing and that would have saved me money, I didn't even know they were pressing. I suggested next time they should explain their services and cost up front when asked. Unhappy customer. read more

RIPOFF!!!! two pieces, a shirt and pants....$21! criminal!!! the absolute worst!

Terribly expensive for a lousy press. Don't even bother trying to get your shirts boxed, they will be more wrinkled than just washing them at home. There is an obvious lack of attention to the clothes with sleeves just balled up and only one button done (not just occasionally but an entire order of at least 12 shirts). I will find another place. read more

I've never been to a dry cleaners that doesn't know how to properly press dress shirts - three trips to this place just to try to get them to iron my collar and cuffs correctly, e.g. stiff and straight, not creased at weird angles. Three tries for them on one shirt and it still doesn't look great. I'll never go back here; if they can't handling ironing, I'm not going to trust them with anything else. read more

I paid $48 for four pieces, one of which came back dirty! The customer service was excellent, but never again will I go back.

Absolutely overpriced. My son dropped of a single shirt and single pair of pants and the charge was over $23! Can't see how they could get away with that without ripping off college kids. read more

Lost two of my husband's items (nice pants and button down shirt) at the end of October. They gave me someone else's clothes and when I asked to receive my order that's when they informed me that they 'lost' our clothing. I liked the Dependable Cleaners in Denver but since using the Boulder location over the past several months I have not been impressed with the level of customer service (I disagree with the other reviews as I never had a great customer service experience) and now they literally lost our clothes. Go somewhere else so you can avoid dealing with this mess that I'm in...... read more

On Friday 2/8/2013 I called this Dependable Cleaners location in Boulder. I asked them about weekend cleaning service and their employee told me to have my items in before 10 am the following day. On Saturday 2/9/2013 I arrived at 9:44am to drop my suit off. Within 2 minutes someone was writing up a ticket for a 2 piece suit I needed cleaned. He informed me that my suit would be ready the following day and that their location closed at 4pm on that day. On Sunday 2/10/2013 I arrived around noon to pick up my suit. After handing over my ticket I was informed that my suit was not ready and that it would not be ready until Monday at 5:30pm. I was shocked. Their employee told me that items not dropped off before 10am would not be ready. I told her my side of the story and she just shrugged her shoulders. I had to repeat myself 3 times in order for her to begin looking for my suit. When she found it, it was inside out, in a ball, hairy and wrinkly. Far dirtier than when I dropped it off. She offered no apology which just made the situation, to me, worse. I asked for her managers name, her name, and the name of the employee I spoke with the previous day. She told me she couldnt give out any information and she put a business card on the counter for "Jessica H." I told her that I would probably be contacting the BBB. Throughout the entire series of events I was never rude, loud, etc. Even when I had to repeat myself 3 times to get the lady to look for my suit, I never raised my voice. My mouth was open most of the time, and was as I am now, just shocked at the lousy customer service I have experienced with Dependable Cleaners. read more