Facility and staff are great! It took approximately 11 months for me to finish treatment. I went…read morethrough 4 or 5 temporary arches before my final set of arches. It took this amount of time to fine tune for the best fit. I appreciate that they did not try to rush me through to a final set before my gums were fully healed and they had a perfect impression for the finals! The folks who work here are consummate professionals!

Keep me waiting 20 mins in the front and 50 mins in the back.Charged my credit card when they…read moreweren't supposed to.

The entire office is so kind and they genuinely care for their patients! I was nervous to find a…read morenew dentist after moving to Lexington, but Dr. Couch is truly great. Everyone there has made me feel safe and cared for - I know I'm in good hands! I've had a few cleanings and fillings so far there, and each procedure has been done with excellence and without any issues. This office reminds me of going to my dentist in my small town. They are very hospitable and always take the time to get to know me!

I called this practice to inquire about becoming a patient. I was told that new patients weren't…read morebeing accepted. I understand that but the receptionist wasn't very friendly. This was surprising as reviews for this practice indicated that new patients were being accepted and that staff was very friendly . I'll keep looking.

I don't have enough kind of things to say about the dentist office…read more I have been long terrified of the dentist. From having some very difficult experiences in the past. Dr. Jones and his team of incredible hygienists have gone out of their way to help me feel comfortable, safe, and have given me as close to a pain-free experience as possible. I had to have a deep cleaning done, the hygienist had to give me eight injections, and I did not feel a single one of them. And for someone who has very sensitive gums, that's a huge deal. Partnered with my insurance, everything has been extremely affordable, and they even give you the option to get laughing gas if needed. Overall, I have had a great experience with the dentist. And I am looking forward to them, correcting my smile.

Before scheduling an appointment with this office, I encourage you to read this review. At my…read moreinitial new-patient appointment, the dentist recommended an expensive device for teeth grinding and sleep apnea. Before agreeing to move forward, I specifically asked that the office verify my insurance coverage because I wasn't sure I could afford the device otherwise. I was told my insurance would cover it and that my out-of-pocket cost would be approximately $133. Based on that information, I paid the portion they requested that day. At my next appointment, I was told I had not made that payment and was asked to pay again. After spending time searching their records, the staff eventually found my previous payment. I requested that my paperwork and receipt be corrected to reflect the payment, but I was told that wasn't necessary. The process was delayed further because I was told the lab had made the device incorrectly, requiring new impressions and additional appointments. Eventually, I received the appliance and was told everything fit properly and that no further appointments related to the device were needed. The very next morning, I received a phone call informing me that my insurance had denied the claim and that I now owed $867.60. I was told that the original amount I had been quoted was "only an estimate." Since then, I have received multiple bills and collection calls despite explaining that I relied on the financial information provided by the office before agreeing to treatment. When I visited the office to try to resolve the issue, the office manager said that the problem resulted from unsuccessful attempts to contact me. However, I have no voicemail messages or text messages from the office regarding this issue--only payment reminders. She also told me that I should have waited to speak to her instead of the claims specialist I spoke with earlier who said she would handle the issue but did not. Not only did she not apologize or take any responsibility for the problem, she rolled her eyes and sighed several times, continuing to put the blame back on to me. What concerns me most is that a coworker reported having the same experience. They also requested that insurance be verified before treatment, were given an estimated patient responsibility, and were later billed for a much higher amount after services had already been completed. My advice to anyone considering treatment here is to verify your benefits directly with your insurance company before agreeing to any procedure or device. Do not rely solely on the financial estimates provided by the office. My experience with the billing process, communication, and handling of this situation has been extremely disappointing.

I first encountered Dr R's office when I would deliver their mail. I eventually went there after…read moreanother office in Lexington said I needed $10k of dental work done (as a former dental assisting student/graduate, I knew this to be untrue), so I went for a second opinion. That other place closed seemingly overnight it seems (I'm not surprised). I'd gone to a place closer to home, but didn't care for one of the employees, so I set an appointment for today with Dr R. What a great atmosphere. And the new hygienist (well, new to me), Amy, she was AWESOME. Icing on the cake was that I apparently don't need a root canal like I thought & that even with my dental training & my slight neglect, my teeth/gums are in overall good condition (yay, I can chant at the FCC match tomorrow ). A crown later, maybe, but for now, I'm good. Renni and Jessi at the desk are a joy as always!! Definitely recommend Dr Rubeling

I went Dr Richard Rubeling to resolved some major dental problems. He spend extra time in order to…read moreget all the dental work done exactly right. He is an excellent and very experienced dentist. His staff is very friendly and do a great job working with insurance companies to keep costs down.

Went to appointment after filling out paperwork online but did not submit my drivers license…read more Arrived and was told they need to make copy of the front and back of my drivers license. I asked why and was told in case I need a prescription which seemed odd. I told them I didn't feel comfortable with that so lady checked with doctor and was told they would not treat me without taking a copy of the front and back of my drivers license - seemed odd to me so I had to leave. Not sure why they couldn't just look at my license without keeping photos.

I was with my husband when he had his first visit for a consultation and xrays. We both found Dr…read more Brooks to be competent and caring. The staff is extremely nice and friendly, as well as Dr Brooks. We are confident that he will get excellent care.​

Dr. Kimberly Wilkins is truly special. She listens to your concerns and is a doctor that wants the…read morebest for her patients. I did not have to wait , everything was clean, personnel were friendly and I was very comfortable. Carolyn Sue C.

Dr. Dar and his team are nothing short of FANTASTIC! The quality of care that I've received over…read morethe past few years is outstanding. I received a full smile makeover (Invisalign & veneers) by Dr. Dar and it was the best decision I've ever made. From my very first appointment, he was meticulous, attentive and not at all judgmental. He had great communication with me and always let me know what was next in our process, making sure I understood everything. His facility is comfortable and clean and all staff was so friendly! I get compliments literally daily on my smile now (when it once was my biggest insecurity!) If you are insecure at all about your smile- he is the Dentist for you! I cannot recommend Dr. Dar more!

Dr Green has been our family dentist for the last ten years and we couldn't be more pleased by all…read morethe care we have received. She does very good work. Crowns fit better than any others we have had in the past. She takes the time to make any injections completely painless. She doesn't push unnecessary treatments (like the dentist we saw in Lexington). Her manner exudes kindness and concern. She is very responsive to emergency situations. The hygienist uses the most "modern" technology so that cleanings are quick and thorough. EVERYONE in the office is pleasant and friendly. We strongly recommend Dr Green's services.

I have never had a worse experience with a dentist in my 31 years of life. Multiple fillings have…read morefallen out within very short time frames of being put in (the last one only lasted two weeks). I came in with a broken filling and they failed to remove all the bad tooth material before replacing the filling which CAUSED ME to need a full root canal and crown after a week of excruciating and unnecessary pain (probably a month after the filling was replaced). And the last thing is how I was treated by the office manager. I have never been treated so terribly by someone in my entire life. When I came in and stood up for myself, refusing to pay anything for them to replace the filling that barely lasted two weeks, this woman practically threatened to not allow them to fix my tooth for free because I was already going to another dentist. AND NOW my new dentist has informed me that the crown placed over my root canal is entirely fitted improperly and needs to be removed and replaced. I am out SO MUCH MONEY and these people did nothing but DAMAGE MY TEETH and TAKE MY MONEY. I will NEVER recommend this place to anyone.

Least professional staff. Terrible customer service. Terrible reliability. Just go somewhere elseread more

I've had two root canal procedures completed. The dentist is thorough and the staff are friendly…read more There are no hidden charges and all procedures are explained well. Don't be afraid to place your oral health in the hands of these professionals.