I didn't have a problem with dr. I have a big problem with her billing secretary. She told me my next appt I had to have 424.00 upfront.. So I paid 200.00 before I left towards it. I go for next appt she says that will be. 424.00. I say no I paid half last time.. She really rude it's still 424.00. So I leave. I call and say I want all my records of payment. The guy on the phone says we can't do that. WHAT???? Well I finally get my records in mail. Come to find out my balance is -399.00. Fighting to get that back now..Insane!!! read more

Billing coordinator is lazy and uncaring. She left 2 messages saying to call them and I just assumed it was regarding scheduling a new appointment. Months went by and I received a letter in the mail from a collection agency stating I owed money! I called and she said she called in once in December, once in January, and a bill was sent in September 2023 when my appointment was in Aug 2023! I've always paid my medical bills and never received this bill! She sent my bill to a collection agency and now I'm having to deal with that! How unprofessional and lazy! I will never be coming to this office again! I love the dentist, but I al says seemed to get attitude from the billing lady. She even had the audacity to ask for my PIN when I paid one of the times! She's terrible and shouldn't work with the public. I believe her name is Katrina. read more

dr applegate is the best dentist I have ever encountered. I have had a few extractions and I never felt any pain. Dr applegate is gentile, professional, very kind and does very good and consistent work. Dr applegate totally deserves a better rating than this and it in no way reflects the kind of person; furthermore, the level of professional work that she does. Highly recommended. read more

I've always received great service and Dr. Applegate is very personable and pleasant to see. The only thing I wish is that they would offer laughing gas as I have high dental anxiety. Other than that my experience has been great. I do recommend this clinic. read more

You don't even get one star . Horrible service and had to go to a real Dentist to get repaired what you messed Up. Beware. ....... read more

Dental Care Independence are scam artists. I got dentures from them 2 years ago. My husband goes into get some dental work done and says that I owe a bill for March 2019. First of all they would not do ANY dental work until my bill was PAID IN FULL. I have lived at the same address, had the same phone number and same email address and never received anything from Dental Care Independence. I know that times are tough for small businesses but you cannot take advantage off people. Dental care is high enough without being taken scammed for more money especially when I have a PIF receipt. read more

Very friendly. Broke a tooth off of my dentures and they got me right in, the next day I got them back and they looked perfect like brand new. Best place to go! read more

The first young lady that attended me was very rude I had accidentally drop my insurance card on my way out. And when I came back to check to see if I had drop it there, this other lady (that was very nice) came out to check the trash can, and took my insurance card out of the trash. I couldn't believe my eyes. Wow. I asked her who would do such a thing. I think I know who. read more

I am 58 years old and I started going to this office about a year and a half ago. I needed fillings and repair work. The young dentist who worked on my teeth said the goal was to keep me from having to go to a set of false teeth. A year and a half later, and after spending over a thousand dollars and after signing up for and paying for their "Smiles 4 Less" stupidity. I was just in the office two days ago to try to get them to repair a chipped tooth they had repaired twice in the last year and a half. The dentist is arrogant in her assumptions. She said I was putting too much strain on my front teeth by chewing food. She seemed surprised when I told her I had a partial denture I wear. When I complained about having to pay for another attempt at a repair job is when things turned south and in a fast way. She then convinced me she needed an xray of another tooth to make an assessment on fixing it. After taking the xray she barely looked at it and said "You have an infection involving the three front teeth she was looking at. She prescribed me antibiotics. She wants me to take them before working on the teeth. If I had an infection that involved those three teeth then I think I would have other symptoms.... high fever, pain or discomfort and I had none of them. So now I have an appointment with another dentist. I will have them do their own x-ray and see if they say anything about an infection. If they don't then I will consider taking legal action against Independence dental care. The bottom line is that I have been going to her for the past year and a half to fix my teeth and to avoid having to have dentures. If I had known that she would be talking about dentures a year and a half later then I would have just saved the over 1,000 dollars I paid her and applied it to an upper plate at that time. Now I am looking at having an upper plate made (not by them) and this will cost me another 1,000 dollars. On a side note, They can't seem to hold onto any employees in that office. In the last year and a half, every time I had an appointment there were always new people working there. This last appointment I made the day before for 9:00AM the next day. I get there at 9:00 the next morning and my name isn't even listed and then they wanted me to come back at 2:00 PM to be seen. I agreed to this but I wanted to be assured they wouldn't lose it within 4 hours. One more point, don't sign up for their "Smile4Less" scam. It boasts to reduce pricing of any work done by nearly half the rates. To repair that front tooth again they were wanting 180 dollars. This is with the "Smiles4Less" discount. This is also saying that without the discount then their charges would be 360 dollars to repair that front tooth that couldn't seem to hold the first two attempts they repaired it. The dentist suggested a crown for the chipped tooth and gave me a quote of nearly $800.00 ... Yet their own website has it listed for $575.00 .... Where does the "Smile4Less" discount come in? Here is the link to their website... http://dentalcareindependence.com/specials/ read more

I had a great experience with Dr. Applegate and my son is currently a patient with Dr. Olivia. I have been really impressed with the service they have provided and was even more pleasantly surprised at the cost! The treatment was not overcharged and they even let me break it down so that I could finally get a bridge I had been putting off. Thank you for taking such good care of us! read more

Didn't even want to give one star Absolutely horrible service. Didn't do anything but wanted a service fee. Told the patient and wife that they are going pull his teeth and be responsible for him dying on the table. I know the patient is sick but you never say that. Horrible bed side manor. Don't even waste you time! read more

My experience with Dr. Applegate was good, but she could not remove my tooth and referred me to an oral surgeon. I had already paid for procedure, so I had a credit. My husband was seeing another dentist here and had dental work in 2018. It was nice the payments were in 6 installments, which he paid. He returned in 2019 for an extraction and addition of tooth to partial. Well, a whole year later he is informed they did not charge enough for the work done in 2018 and was charged another $248. "Former employee made mistake." Then he was overcharged for the new procedures in 2019 according to our explanation of benefits. The insurance company advised to ask dentist office for refund. Insurance also confirmed what charges should have been. Spoke with Jennifer at dentist office in February. She informed that "if a refund was due to the 'patient' it would come from corporate." Well, it is April and have not heard another word. This is principle. I am done! Cannot do simple bookkeeping, nor charge according to their contract with insurance company. Labs are not an additional charge. Labs are included in the charges in insurance plan according to contract. read more

The place and atmosphere felt sketchy. I waited 20 minutes past the appointment time and got there 10 min early in waiting room which was clean and neat. Then the one person for the check in walked me back to the dentist chair which looked antique. Then I waited another 10 min before being recognized. The assistants were not personable at all and didn't seem professional at all as they didn't even make their presence known or greet me. Appointment with Dr. Applegate went ok and I rescheduled a deep cleaning but when they called back to verify an appointment, they didn't even say the name of the company on the voicemail. They need to do some training in customer service. I ended up canceling because going back just made me feel uncomfortable and that's not how I normally feel about dental appointments. read more

I found them to be very nice and accommodating, even getting me in the same day I called. Wait times weren't longer than any other dentist or doctor I've been to, and did not experience the mess or rudeness some others claim to have experienced. I am going back today so we'll see how it goes, but so far I've been quite happy with my experiences with them. read more

I took all 3 of my girls ages 3, 10, and 12 here today, my oldest 2 needed to have fillings done and it was the worst experience ever! First off when i went to sign in the lady at the front desk was very rude and insisted on talking about my private information so loudly in the very small waiting room that everyone was looking and listening. She violated my patient privacy and HIPPA rights!! Then while I was discussing with her about my oldest and getting her checked in they called my 10 yr old. I asked her to please wait but she was very impatient and took my child back without me anyways. I then had to rush through talking with the lady at the desk and she canceled my oldest daughter appointment since I didn't have her insurance card on me (even though this was her 3rd visit) I then rushed back to find my 10 yr old. After I found her they told me they set up the wrong type of appointment and she wouldn't be getting laughing gas during her procedure but they wanted to proceed anyways even though I wanted to reschedule since my other daughter couldn't be seen today anyways. But then the dentist tells me that we are not all allowed to be in the room and my oldest needs to take my youngest to the waiting room because it makes him nervous. I told him I did not feel comfortable sending them away by themselves so he said that I needed to go sit in the waiting room with them. I refuse to let my child sit through a dental surgery alone let alone one where she will not have the laughing gas to ease her nerves due to their mistake!! He said I should reschedule for when I had a sitter. RUDE!!! What kind of place separates children from their parents? I will never go there again and I refuse to recommend this place to anyone with multiple children to be seen, they will separate you with no regard to feelings!!! This is not a family/ children friendly place at all!! read more