1. Dent Headquarters

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Little Elm, TX

Dent Headquarters

5.0 (1 review)
Closed • 10:00 am - 3:00 pm

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Services - Dent Headquarters

Bumper repair

Dent removal

Auto frame testing

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2 years ago

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Jay S.

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Crash Champions Collision Repair Little Elm

Crash Champions Collision Repair Little Elm

(5 reviews)

A battle ground between who said what and who's responsible for the delay of repairs to my vehicle…read morewhich prompted me to have to take matters into my to my own hands after 3 weeks of my car just sitting being ignored. All while I'm paying for a rental. Don't worry, my insurance review is next. The biggest problem I had with this place is "Doug" who was my service advisor, never made initial contact to keep me updated on the status of my vehicle. It wasn't until I stirred up Concern with my insurance did I even know or find out that Doug was assigned to my claim. Ashley, the phone receptionist was the one relaying all the messages. VERY unprofessional. This wasn't one of even TWO attempts at trying to find out the status of my car. Then, once I decided to abort business and have my car towed to a new location did I realize they stole parts off my car. They threw in replacements which weren't even the same car brand. When I brought this to their attention they had NO idea what I was talking about. Furious, I reached out to corporate and was told someone would get back to me within 3 business days. Guess what, they never did. I did hear back from the store manager in which he said he would replace my headlight (that they stole which are $3,000 per headlight) and guess what? Crickets! I even attempted to reach out to check the status of the headlight replacement and nothing! I don't know what kind of scam operation these guys are running, but I'd stay FAR away!!!

Recently got in an accident, took my car to this location due to statements of vehicle being…read more"drivable" but I wasn't comfortable driving long distances. After a week of my car being in the shop I never heard from them, no estimate was posted on my insurance claim so I reached out to my insurance for an update, they didn't have one so we contacted the location for some answers. The receptionist at crash champions clarified to my agent and made us aware that my car was notated a total loss by the person working on my car. Mind you, car is a 2019, drivable car. No air bags went off and they didn't have the decency to update me or contact me a week from repair to let me know. Took my car to another location for a second opinion. Fortunately, in less than a week, I got the news my car is repairable, unlike what was defined as a total loss. Unfortunately, I don't have anything positive to say. I didn't appreciate the lack of communication.

Dent Headquarters - bodyshops - Updated October 2026

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