I visited this salon for the first time because of its excellent online reviews. I received a regular pedicure and a gel manicure. The total came to $75, plus tips for both technicians.
The pedicure was fine, but I was very disappointed with the gel manicure. Shortly after leaving, I noticed that the polish looked streaky, uneven, and patchy, with visible brush marks and inconsistent color throughout the nails. I went home hoping it might look better in different lighting, but the next morning it was clear that the manicure did not look like the sample color I had selected and the application appeared poorly done.
I called the salon immediately and was asked to return. When I showed them my nails, I explained that my concern was the quality of the application, not simply the color itself. I was told that if I wanted my nails redone, I would need to choose a different color and pay an additional $15.
What made this especially frustrating was that I had already received a pedicure in the original color. I did not want to change colors because then my fingernails and toenails would no longer match. I felt I was being asked to pay extra and compromise on the look I originally selected rather than having the original service corrected.
Ultimately, I agreed to choose a different color because I did not want to walk around with a manicure I was unhappy with. The second manicure looked significantly better than the first, which confirmed for me that the original application was the issue.
I appreciate that they fit me into their schedule the next day, but I do not believe customers should have to pay additional money to correct a manicure that was not properly done the first time. I have included before-and-after photos so others can decide for themselves. Unfortunately, this experience left me disappointed, and I do not plan to return. read more