unimpressive. Avoid. I've been patient and have spent significant money On a new system they recommended, with an adventurous install. I have emergency heat kicking on when it's 60 degrees outside. My thermostat is set at 67 but my house is 75. they no longer return phone calls. read more

Dempsey Energy - The evidence that the expensive system is jacked up - Heating & Air Conditioning/HVAC Near Me - North Attleboro, Massachusetts

Dempsey Energy of North Attleboro practices unfair and deceptive trade practices. I strongly believe that Dempsey Energy has overcharged for work that was done and has charged for work that was not done at my home in East Falmouth, MA. To summarize my complaint: Dempsey came to my house to inspect and provide an estimate for the work to repair or replace a furnace, I was presented with his phone that had "$7,995" on it which he told me represented the "modifications necessary to fit the new furnace into the existing structure and ductwork". He went on to explain that these "modifications" would not be covered by American Home Shield". I told him I needed to think about this and would get back to Dempsey. A few days later I gave Dempsey the go ahead to do the work and asked for an itemized estimate to show how the $7,995 was calculated. I received a list of the scope of work, but no costs associated with each line item on the estimate (see attached file "Furnace"). Once the work was completed I again asked for an itemized estimate to show how the $7,995 was calculated and received a list of work, but no itemized breakdown of the costs charged. 1. Dempsey charged me $1,125 to connect a power cord to the new furnace (cord removed from the old furnace and connected to the new furnace). Dempsey confirmed the scope of the work that was done. This is not a modification, but a normal scope of a furnace installation. 2. Dempsey charged me $850 to connect an existing thermostat wire to the new furnace. Dempsey confirmed the scope of the work that was done. This is not a modification, but a normal scope of a furnace installation. 3. Dempsey charged me $250 to "provide proper support of the furnace with either a furnace stand or furnace blocks with anti-vibration pads". The new furnace was placed in the existing uni-strut supports. No modifications to the existing and no new support was provided. Dempsey confirmed that no work was done. I requested a refund of $2,225. Dempsey refused. read more

Stay away, complete frauds. They claimed we had a broken hear exchange, it was repaired with a new circuit board and blower motor and modification to drainage component They wanted to charge 7k in out of pocket repair components calling everything a modification which was dishonest, and fraudulent. read more

Scheduled an appointment to install bidets and they never showed up after 2 times in a row. Each time i called to follow up they would confirm the appointment was the following week making ut look like i was loosing my mind. My husband took time off from work on both occasions. They said they would follow up and look into it, but NEVER did. read more

Worst HVAC company in the area save yourself the headache! You'll be told you need new equipment and you don't really need it! Don't let them in your home! read more

Worst Company I have ever had the displeasure of working with! I contracted Dempsey Energy about a year ago to service my rental property in Swansea. I paid them $800 to do a Spring and Fall Furnace and AC check which at the time I felt was overpriced but as a type A home owner I wanted to make sure my HVAC System was taken care of having replaced both furnaces and A/C units in 2016. On Tuesday July 2nd my Tennant called me with a fault in the upstairs A/C unit. I called Dempsey Energy and explained the situation and they informed me they could not get a Tech over there until 3 days later. I realize that this was 4th of July week and there was a heat wave in progress so I accepted the date for earliest appointment available and was charged a $99 dispatch fee which would be put towards the balance if work was to be completed. I realized shortly after that I had the Spring A/C check that I had still not scheduled yet and figured I may as well just call (D.E.) back and have them conduct that service while they were there and if they could possibly waive the $99 dispatch fee since I had already paid the $800 for the annual service. I called the office the next day and spoke with the dispatch girl and asked her about conducting the annual A/C service as well as waiving the dispatch fee but she reluctantly said that they COULD do the annual check up but wouldn't be able to waive the dispatch fee since I already called it in as a service call. I was a bit angered because I paid in advance and they didn't seem to want to work with me but wait it gets much worse. The Tech arrived at 4:10pm on Friday as my Tennant called me as she normally does when I have any workers scheduled and said the was there and He was NOT INFORMED about the A/C annual service to be completed but after verifying with (D.E. Dispatch) he said he would do it. I got a call back at 5pm from my Tennant who said he was all done and the A/C was working. I asked her if he actually serviced both A/C units and she said yes which was quite amazing to me considering it was a 50 minute visit. I asked her what was the error code for and what did he find? She said he added freon and checked both A/C units. I asked if he had left a work conducted form and she said NO, he wanted to get on his way as this was 5pm on Friday July 4th weekend! So I have NO bill, or ANY paperwork so I called Dempsey Energy but they were closed at 4:40. I just assumed they did the annual service and we were all good. NOT! The following Monday I called (D.E.) and asked if I could speak to an office Mngr. and find out what did this Tech actually do over there in 50m minutes? She said he added 1-3lbs 0f refrigerant and I had been charged $791.84 for this!!! I was IRRATE! First of all I NEVER APPROVED THIS WORK TO BE COMPLETED!! They Charged my card that I used when booking my annual service almost a year ago without EVER ASKING ME!! Second of all I know that if Freon was leaking then I have a leak in they system and why would I ever pay these scammers almost $800 to fill the system when its only going to leak right back out?? I told the Office Manager girl I wanted the system FIXED RIGHT and that I would NOT be paying another $800 to replenish the freon again because this is not fixing the problem just a bandaid at best and a quick $800 bucks for Dempsey Energy!! I asked that they treat me fairly and reschedule a visit to fix the actual problem and discuss a fair payment. The conversation ended with cooler heads and I was promised a call back from the Tech Mngr which was now over a week ago! I know this review was a bit winded but honestly after spending the initial $800 for the annual chec-ups and then charging my card on file WITHOUT AUTHORIZATION for an EXORBITANT $791.84 for 2-3lbs of R-410A Refrigerant which by the way according to Google should only cost $40-$75 per pound NOT $263 PER POUND!!!!!! Please do yourself a favor and STAY AWAY FROM THIS COMPANY!! I Don't think He ever actually did the annual service either. Im not done with Dempsey Energy! Forwarding to BBB and AG's! read more

I used dempsey for my heating system, technician arrived on time , it was polite, and really responsible, and resolved, tye problem, dempsey highly recommend read more

Amazing service! highly recommend! We needed someone to come out and look at our heating system that worked when it wanted. We finally called Dempsey and they came right out and knew exactly what was wrong.... They walked us through the entire process. We couldn't be happier with their service. Heat is working great! read more

I installed my Air Conditioner last year and turned it on this year. I got error Code CH 35. I looked it up, and it told me it needed to be charged. Question: Is that possible? The system is one year old. They come out quickly after a diagnosis of the problem. Then I was told the broken part would be replaced fee, but I had to cover the repair cost of $2,000.00 - Why, after paying all that money to install it 12 months ago, do I have a warranty? Why do I have to pay them again? Horrible! read more

I had a terrible experience with Dempsey Energy. This company is extremely dishonest, and I strongly advise against doing business with them. We called them to check our HVAC system because it wasn't cooling properly. They informed us that the booking fee was $99 to come out to the house and evaulate the problem, which would then be applied to the total cost of the repair. A technician came and spent nearly two hours assessing the issue. He concluded that the coolant pressure needed to be tested and refilled, and provided an estimate of almost $4,000. I asked for some time to think about it and whether I wanted to proceed with the $4000 repair, so the technician left but then they hit us with a $350 charge. A charge which I was not notified about and did not authorize. When I called the manager to dispute this, they claimed that any time beyond 15 minutes incurs additional charges--something they never disclosed when I originally booked the appointment. Now I understand why the technician seemed so relaxed and took his time. We tried to get this unfair charge reimbursed, and complained about the lack of transparency, but our efforts were unsuccessful. It feels like this company is deliberately taking advantage of their clients. I strongly suggest you avoid hiring Dempsey Energy unless you want to get scammed. read more

I called, and they had someone here the same day, a week later my HVAC got installed and it is working beautifully. 3/10/2023 They did a final walk-around and totally cleaned up after themselves. Their estimate compared to other installers was lower than they were. - my system came in three parts one outside unit and two inside. read more

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Called for boiler problem 2 days b4 Christmas. $99. Just to come out. Told phone rep its the expansion tank. Tech shows upwith diagnostic tool.$170 diagnostic fee 40 minutes later. Tech said we would be getting a call after holiday with estimate and diagnosis and no supply houses are open. Wrong. 30 minutes later, got an email for expansion tank and RV ($300 parts max). Their estimate was $1700. Got a call from them today 6 days later concerned that we really need the repair done and I should sign the agreement.. Um..No Thank You!!! read more

They charged my 82 year old mom $545 to replace the plastic flush and fill valve inside the toilet tank!!! This is outrageous and when I called they said they can't breakdown the bill into parts and labor, it's the price for the job!! Please do not do business with this company. The parts cost around $30 read more

Overpriced, incorrect, lazy service. Don't recommend. Paid $187.00 to be miss diagnosed then received and estimate for 700$ over any other company. read more

***UPDATE*** (2/23/23): Contacted ALL STATE PLUMBING in North Attleboro, MA. They performed the job in 30 minutes for $325.00. Still not ideal, but WAY more inexpensive than DEMPSEY. NEVER get a plumber that quotes by the "JOB", always get one that quotes by the hourly rate. They will almost always be cheaper, at least for the smaller jobs. REMEMBER...ALWAYS GET A WRITTEN OR EMAIL QUOTE FIRST!!! Had a Granite company come to the house to re-attach the sink as the original mounts had loosened. They needed to disconnect the plumbing from the left side of the sink and remove the garbage disposal. They could not re-connect as they are not fully licensed for that. Now, I told you that story to tell you this story... I called Dempsey Energy today (2/22/23) to have them reconnect the plumbing on the left side of the sink (with new strainer) and to re-connect the Garbage disposal. No wire running, no drilling, no new piping. Had all the parts except for the strainer on the left side of the sink. Already paid the $59.00 Dispatch fee. The price I was quoted for a 1-1.5hr job was... wait for it... $656.00!!!...Plumber told me that I was getting a discount because a NEW garbage disposal install would be more expensive!!! Luckily, I asked for a quote before the work began...needless to say...the answer was a resounding NO... I believe that the model Dempsey Energy uses is similar to an Auto Repair Center. They either have a self-defined price or look up a specific project in the "Book" and that is the rate they charge (pre-defined hours/Project). If they finish early, you DON'T get the refund. They DO NOT charge jobs by a straight Labor rate. If they did, their hourly labor rate would be $437/Hour for my 1.5Hr job!!!! Moral of the story...look elsewhere for you plumbing needs...I beg you...look elsewhere. read more

DO NOT PROVIDE YOUR CREDIT CARD NUMBER TO THIS COMPANY! Dempsey is very obviously a dishonest, untrustworthy company. The negative experience I had with them seems to be common practice for them. I guess there is no pride or concern by them to own an honest company. All negative reviews about them that I just now read, every customer states the same exact issue that I had. They require a credit card up front before even sending out a tech. They inform you of a $99 fee for the service appointment. Then they proceed to charge your credit card a second time for whatever amount they feel like, without approval, without informing the customer, no invoice, no explanation and without even fixing the system. read more

Water heater request on11/19/23 today is 12/01/23. Nothing has been done. Disorganized. Full of s...

What horrible customer service. We ordered oil through their other name Law Energy. Ordered online on a Sunday where they say that they deliver in our area T-F. Friday comes still no oil. Contacted them. No response. Reached them on Monday. The person who schedules isn't available but will call right back. 4 hours later. I call again. No info. Called an hour later. They said I was on schedule for tonight or tomorrow. I said to please make it for tonight as we are on fumes. Also, if we run out, we'll need them to prime the system. Needless to say, no delivery. Finally ran out. Next morning, delivery comes at 8 am. They deliver only 200 gallons instead of a fill. Driver runs off without ever talking to me. We had to prime the system and it ran fine for an hour. I came home to a smoke-filled basement and smelly house. Called their emergency line. Was hung up on 7 times due to phone problems. Finally could leave a message. I had a friend who used to be a tech come by and he thought it was from being run dry. He didn't have the tools to handle a full cleaning with him. Finally someone called back from Dempsey. Scheduled a cleaning from 10-12 for which they wanted to charge 288. Acquiescing to need for heat and hot water for my family, I scheduled it. Next morning, 6:22 AM, I get a call saying they were returning my call about a delivery. I told her again what happened and she saw that I was scheduled. I said that I thought a discount on service would be appropriate if the problem was caused by their lack of delivery and asked if she was the one who could do something about that. She told me that Stephanie in service would call me in the afternoon after the service to talk with me about it. 9:59 am, I get a call from Chris who tells me he is cancelling my service at 10 as 'they don't feel comfortable'. He wanted me to know that nothing was their fault and they didn't care if I had heat or hot water. I was told it was my fault for not ordering when the tank was 1/4 full and delivering oil 9 days later is normal. Was it bad oil, something from bottom of tank, clogged nozzle? I don't know. All I can say is that before delivery, all was good. After delivery, big problems and a company that put me into multiple bad situations willfully. They could have even offered the 10% coupon from their website for first time service with them but instead they left me without heat or hot water and having to find a service tech on an emergency basis. read more

I was told $59 to schedule the appointment. Then I received a warning email stating that if I cancel the appointment with less than 24 hours notice I would be charge $99. I was also WARNED that I better be at the condo (investment property) within 30 minutes of receiving NOTICE that the plumber was dispatched. But that he could be there up to an hour after the notice. So, I rushed there 30 minutes after receiving the notice and waited an HOUR before I called. Nicole told me that Garrett Holmes Jr was in West Bridgewater, which is still at least 30 minutes from Quincy. I stated that I was upset about that because I was already waiting, per her WARNING, for an hour. She started getting really RUDE and stated that she is "not a traffic man" but that I "should have KNOWN" that it would take a long time for him to get there. She was YELLING and trying to get me angry. After the tech finished snaking a bathroom pipe for $350 (THREE HUNDRED AND FIFTY DOLLARS for 15 minutes work), I specifically told the tech to NOT charge my credit card on file because this is another person's property and I was just scheduling the work. Apparently, Nicole decided that she was going to VIOLATE the LAW and charge my account anyway. These people do NOT know how to do business. I manage and my family owns multiple condos and a house - it all could have been business for these scum, but this is the way they treat a NEW CUSTOMER! Stay AWAY! Overpriced and rude, psychotic employee - Nicole! read more

The work was done but oh boy they charged ahead of time without asking, never follow back and honestly we just didn't know half time what's going on due to competence of the workers. Never again! That was stressful. read more

Horrible experience that I am now still dealing with months later. During a time that HVACs were very hard to contract during the summer, the company doing the work in my home found Dempsey available as they needed an HVAC to uninstall and reinstall my hot water heater and furnace so they could repair water damage in my utility closet from a leak from my hot water heater. The person who came to asses, the person who came to do hot water heater, and the people that came for furnace were all different. Including a different person who would uninstall the water heater for example and then a different one to reinstall it. That's not the worst of it though! After my furnace was reinstalled, we quickly learned it was done incorrectly. Because it was leaking in my closet when we had the AC on! So luckily the lovely company doing the rest of the work came to mitigate MORE water damage after they just repaired old water damage. Another technician from Dempsey came to assess the mistake with the furnace and he knew right away what they did wrong, including not installing a whole part that was just sitting on my patio. I demanded that this technician be the one who came to fix it and they still tried to send the other two guys who messed it up. Flash forward to this snowy cold evening in October where I'm turning on my heat for the first time... guess what? Not working!!!! Also, my hot water has never been the same in terms of temperature regulation but honestly this company was such a pain to deal with and messed up so many things that I don't even want to bother dealing with them ever again. Do not use Dempsey. read more

one word- crooks. I so regret using this company to install a heat pump. We received faulty equipment or the technician didn't install properly. after approximately one+ year the heat isn't working and the quoted $4000 to replace the equipment which was under warranty so there is no cost. they do not provide an invoice so we have no idea why they are charging so much. do not use them. we are going to file a complaint with mass save, the state and national grid. beware! read more

Worst company ever Their technision was unable to fix the gas furnace and refused to do any more work if i dont get one of their useless overpriced maintenance plans I have been without heat for a week and the manager never called back What a fraud! read more

I am just blind, I should have read this review session first. They show up and give a quote for new stuff, here and there..... Then charge us $ 100.00 for just inspection and quote new stuff. I felt so foolish.. read more

Had Dempsey come out to fix our HVAC issue - they charged us $300 to diagnose the problem and did not fix anything. I called because I had not received an invoice and to see what was done while the tech was even here. The rep Nicole who I spoke with was not helpful, extremely rude to the point that she was talking over me and raising her voice. I've never had customer service hang up on me! Your job is literally to answer my questions as a customer. Worst customer service and would never use them or recommend them!!! read more

Beware!!! This company has an awful business model. Refusing to give quote unless you pay a non refundable upfront 59$ to get a tech out. Also, if they mess up, they won't refund your money. Good luck. Staff are nice, business is shitty and techs, well, hopefully they are more competent then the one they sent to our house twice (still didn't do the job they were paid to do) read more

Dempsey was assigned by AHS to replace our furnace. They gave us a quote saying that a bunch of "modifications" were needed that were not covered by AHS. We would be charged almost $3000 for this covered service. Meanwhile, we had another contractor look at it and say that the replacement could easily be done with no modifications necessary. Very shady situation. We also found out that the AHS portion was less than $1000. The work took a long time to schedule and we were without heat for weeks in January. Then after Dempsey was gone, we discovered that the return (exchange) pieces were not even appropriately connected, so the whole thing fell off and was dangling. Very shoddy work. I don't recommend AHS, but I would steer clear of Dempsey too. read more

Horrible Company. After multiple appointments they resolved one of my issues. I had to keep calling to follow up. There service rep Tim is great. The office staff is nice on the phone, but can not keep time commitments. My second issue they never resolved. Had to finally call Another company to fix. read more

BEWARE LONG REVIEW! I usually don't do reviews, as I've never had a bad enough experience with a business to bad mouth them. BUT here we go. I ordered the AC/tune-up through American Home Shield for both my AC units, I was assigned Dempsey as the contractor who called promptly and scheduled the appointment for 5/19/22. To be honest I have no idea what an AC Tune-up entails, I just figured I was being pro-active in the management of my systems. Anyways this technician did a tune to both systems in less than 20 minutes (no lie). Anyway, a couple days later, we go to use our A/C for the 1st time this season. One of the units is not cooling off my 1st floor. Minimal air is coming thru the vents. Condenser unit outside seems to be working (fan is moving) Call American Home Shield, they assign the request to Dempsey and a tech (Joshua) came out on 5/24. At the end of the visit, he tells me I need a whole new system including Condenser unit and send me a quote of $4200+. When I read the explanation. I was like "What?" In short, the explanation was that I have a 410A condenser and my AC system is an R22, so the compressor is contaminated because the 2 refrigerants don't mix. That condenser was installed last August via a Contractor that was sent by a different Home Warranty Company (Cinch) that I no longer have. I emailed them and quoted exactly what the Dempsey tech wrote in their quote. They refuted the info that Dempsey said and stated that my system worked all last season with no problem and that the 2 systems worked because a metering device was on the system and all lines were flushed. They also said if there were 2 different refrigerants in the system that it would not have work. (I'm not an HVAC person so I don't know if that is a true statement). Anyway, I called Dempsey back and forwarded the info that the other company provided (the company that installed the outside condenser), I also called American Home Shield and explained the situation and it was decided that Dempsey would send a senior Tech out to re-assess. On 6/2/22 the tech Tim came out and afterward sent a higher quote than the 1st tech of $5200+ stating the same thing as the previous tech. Tim goes into the system and makes comments about the age of some of the parts and states that the parts are not less than a year old. What that has to do with anything is beyond me, but I call AHS again and ask them to send another Contractor from a totally different company, at first, they said they couldn't because I still have an open service request with Dempsey, but I guess when Dempsey sent them the, they had a change of heart and assigned me a different Contractor. Anyways, the new company came out and in less than 25 minutes I have a working air condition. They stated that the amount of pollen in a lot of areas is a big problem for A/C units, especially one that have an updraft. He put his pressure device and stated there is a most likely a blockage due to pollen, then he cleaned whatever he had to clean and clear and now I have a working A/C unit. And I didn't have to pay Dempsey thousands of dollars. Shame on Dempsey. Please do not use this company not even for a regular tune up or maintenance, they either don't know what they are doing, or they are straight up scammers. I am going to report my experience with them to AHS and hopefully AHS will do a better job vetting their contractors. Also, some may be wondering why I didn't call the company that installed the condenser last year, that is because I called AHS who is my Home Warranty Company thinking it was a blower problem not a condenser problem. Also, to be fair, the company that installed the condenser last did offer to come out to access the system, but their 1st available appointment was over a month out which we did in fact schedule just in case the problem didn't get resolved. Thankfully, the problem did get resolved but no thanks at all to Dempsey. read more

Despite the pages and pages of negative reviews I decided to call them for an estimate. Low and behold they don't show up, just like everyone else says. This dude prides himself on being a veteran on his website but all the vets I know wouldn't conduct business this way. read more

It's been two weeks since I put in an order for 200 gallons of oil from Law Fuel/Dempsey Oil. They never did the delivery so we ran out of a week later oil. My family slept in a cold temperature for three nights without heat. I contacted Law Fuel and they kept saying they would be there the following day to deliver the oil. Finally Saturday I got a call from someone from a blocked number saying they could bring me 10 gallons of oil to get me through the weekend. It's Tuesday and once again I have not received my oil delivery. Customer service is absolutely awful and does not care. read more

Dempsey Energy was GREAT! Although there are those who have posted negative reviews of Dempsey Energy, I was completely unable to get ANYONE ELSE to come for a furnace cleaning and checkup. Dempsey responded immediately, showed up EARLY, and did a superb job on my system. The technician was courteous, and left the area cleaner than when he arrived. The price was the same as I had paid someone else over 5 years ago. After the visit, I called their office for the receipt, and it arrived within a few minutes! read more

Chris the tech who came out and the people at Dempsey have been amazing. They came out quickly and Chris took the time to explain everything to me and help calm my anxiety. When an additional problem popped up right before the 4th. Chris was there bright in early to make sure my A/C was working properly despite the holiday. This is definitely a number I will be saving for future issues. read more

Needs a Zero star option. Eversource contracts out service to "Pivotal Home Solutions." My furnance began making a horrible grinding noise and I went down to find the pump red hot. I immediately called Eversource, who transferred me to PHS. The agent advised me to turn off the furnance. He gave me Dempsey's phone number as their local service provider, and told me they were contractually bound to call within four hours. After six hours, no call. So I called Dempsey's directly, to be told by the answering service "they had all gone home" (both PHS and Dempsey's advertise 24-hr-a-day-service, 7 days a week!) and that now, if I wanted service (I did) I would have to be put on the emergency list. I said do that. Well, it's now 4 a.m., SEVENTEEN hours after I was advised to turn my heat off. It's going to be below freezing tonight, I already am. Day 2, 24+ hours of a broken furnance. I called Dempsey's, and pressed the button for emergency service. Some guy answered, and I explained my situation. He asked me for my name and address, then said, "Oh,yes, I see your service request here," and hung up. Good job, Dempsey's, not like it's winter or anything. read more

Stay away! Dempsey was sent to my home by American Home Sheild warranty. They totally inflated cost and added "midifications" for installation, of course none of which were covered under the warantee and not one charge for actual installation. read more

avoid avoid avoid. was assigned them through my home warranty company. I have had 4 separate appointments for them where they didn't show up/rescheduled same day. The one time they did show up it was unannounced (when I wasn't home) and they marked the order as *completed*. Today I had an 8-10am appointment. Called at 9. Was told techs would be there before 10. Nobody showed. I called back. Then was told by 1215pm. Nobody showed. Called again. Now it was 3/4pm. I asked to speak to a manager at this point, and the same person came back on the line and said 5/6pm - or in 8 days (with a ton of attitude). When I expressed my frustration I was told to be grateful they were trying to even get there today. This company lies and is a complete fraud. Will be reporting them to BBB & the home warranty company. Avoid this fraudulent company at all costs. read more

As new homeowners and landlords, we have had our share of things breaking down at the worst time possible. With the recent single digit temperatures, we had back to back furnace issues. First, our tenant's forced hot air stopped working and we had to use Dempsey's emergency service. The technician communicated his arrival time immediately after being dispatched by the emergency line. He was professional and explained the issues while he serviced the unit so we could help prevent future occurances. The issue was a clogged "pigtail" and it had been overfilled with water. He was very knowledgeable and treated us like people he knew, which was comforting in our panic. After the tenant's heat was secured we thought we were home free. When we woke up the next morning, our furnace had stopped working altogether. We had to again use the emergency service and the technician that came was just as professional and courteous as the first. He was extremely understanding that we had just had emergency service the night prior for the other furnace unit and worked diligently to get our heat back on. Again, he explained the issue (the switch was faulty) and stayed extra to ensure it was definitely working. Although we aren't thrilled about these unexpected costs, we are happy we have a reliable repair service in times like this. We will definitely be recommending Dempsey to our friends. read more

deplorable. there website says HONEST but I can assure this is not true. $60 for a knock on the door. 30 minute "brain knowledge" they charged me an additional $170.00. Literally told the tech customer has to pay something for the house call. No tool was present. no work was done. I got professional walk through of everything I already knew. I told them on the phone the issues, I didn't need it relayed back to me. I need action, fixed. I was no better off than when I first woke up that morning except I am now out $230.00. Receipt has absolutely no repair costs, diagnoses or any other wording except the $60 and $170 charge with no explanation of why? I beg you to save your money. I actually teared up when 26 minutes later the technician came back to the front door to says "that will be $170 please" " sign here". I called the office within the hour to discuss the empty receipt. I was told they would get back to me, no one ever did. I urge you to call a "hack" before calling Dempsey, you will get more satisfaction. they should be ashamed of themselves. The BBB has also received this message. read more

Just had my furnace and air conditioner replaced. They were both 30+ years old. I was so impressed with the hard work that Tim put in to get my heat working after the old furnace died. He went above and beyond my expectations! He left the basement cleaner than when he arrived. It was a big job, and Tim did it with very little break time...not even sure he ate any meals while working 10 hr days. I was so grateful to have such a nice guy working here. I don't understand those bad reviews. read more

This is the worse and most unprofessional company I ever dealt with. I was forced to use them by my home warranty company. It took over 5 weeks to get the job done because they kept cancelling or rescheduling their appointments usually the day they were suppose to be there. Had to take several extra days off to find out they did not show up. Had to continuously call them because never returned calls. After the job was finally done tried to bill me over $1,500 (three times what I was quoted). Included in this was over $800 to unwire and rewire 8 wires (had wire nuts on them) to replace the condenser. Charged for stuff they did not do! Worse thing was discharging the Freon into air which is a Federal Offense. Only one technician seemed to know what he was doing and all the others had no clue. They are sleazy and not happy with how much the warranty company pays them so they make up charges and call them "modifications" so they can screw the home owner. Looking at their other reviews it is a common theme that they only looking out for themselves and do not care about the customer or repeat business. read more